Explore Xcaret Xel Ha offices — Attraction in Cancún

The park was good and the food was average. The issues, Someone’s purse was left in the locker room and was oddly just sitting sideways in an open locker not all the way it. Tried to tell tell 4 different people and none of them could understand me. I get that i’m in another county, what if it was a lost kid or emergency. At least offer to get someone! Also Xcaret employees were super nice on the way there until it was time to leave. Then the guy we asked what bus to get on was very rude. He said, “Yeah just wait a minute and I’ll tell you then walked away. Just a poor attitude. I asked the employee at the bus what his name was (red xcaret shirt) the bus rep said He works in the park shopping. Probably will not visit one of these parks again. 2nd bad experience, The other was not allowing my driver licenses tren not drive the carts because she didn’t have her id with her in a...

We got food poisoning from the buffet here while on our honeymoon. Ruined o final two days in Cancun and 4 days in New Yprk. Hygiene was appalling with wet bodies dripping into the food and glasses only being rinsed out an put...

Very unorganized specially the transportations to go back and forth they only care for the money they ask you to be at ceratain time but the bus depature when ever they want , is better if you rent your own car I will never...