Embarcadero Isla Mujeres, by Xcaret. — Local services in Cancún

Absolutely awful. Went to Playa Caracol to buy tickets for the Ultramar ferry. Xcaret came up to me and tried selling tickets. I bought them. I was told the pier was a short walk but to take the bus, that the bus ticket is included in the ferry ticket. Tried getting on a bus and was told I’d have to pay. Got off the bus and started walking figuring it was close since that’s what I was told. I asked someone for directions and they told me I’d need to take the bus because it was a couple Kilometers away. Ended up getting back on a bus and paying. Got off at Embarcadero, went inside and talked to the agent at the counter. Showered her my ticket, said I wanted to go to Isla Mujeres, where do I go now? It was 11:50am. She told me the next one is at 12:25 and to just wait upstairs (where I entered from). Waited, watched a ferry pull out of the port. Asked again and was told soon. Then I was told it was ready. It was for the amusement park ride… totally wasted my time. I was carrying a suitcase and a backpack… I asked about the ferry. Why would I want to get on a ride?...

Our experience with Embarcadero Isla Mujeres by Xcaret was exceptional from start to finish. Located at km 4.5 in Cancun’s Hotel Zone, the terminal is easily accessible and well-organized, making the boarding process smooth and efficient. 

The ferry ride itself was a highlight. The modern vessels offer both air-conditioned cabins and open-air decks, allowing passengers to enjoy the stunning Caribbean views in comfort . Amenities like onboard Wi-Fi and restrooms added to the convenience, ensuring a pleasant journey across the sea.  

Upon arrival at Isla Mujeres, we were greeted by the island’s vibrant atmosphere and beautiful beaches. The ferry’s schedule is flexible, with hourly departures, allowing us to explore the island at our own pace . 

An added bonus was the complimentary access to the Scenic Tower of Cancun included with our round-trip ticket . The panoramic views from the top provided a perfect...

Amazing experience. Very organized and with the money. Catamaran left on time . Space for everyone and they had good drinks and music. Snorkeling was fun and guided by the tour and we got to see a lot. Arrived at the private beach club ate good food Good drinks and then to our chairs and umbrellas and clear water beach. Then toured the city and area was great. We decided to take a ferry back instead , they leave every hour, the catamaran crew dsnt announce that you can go back in the ferry for the fear of losing tips of the end of the catamaran trip which ended at 220pm which is very early. That’s why we decided to stay longer . We took the ferry back to Cancun and it was a smooth ride no long waits, very clean and organized. Would...