Careyes — Restaurant in Cancún

Well, we believed the reviewers here and on Trip Advisor, and went to Careyes for dinner last night. As non-hotel guests we had to pay before we even entered the restaurant. That’s fine because it is within an all inclusive hotel. We were four of us, and ordered different dishes from the menu to find out what made so many people write such glowing reviews. At the end of the dinner this is what we all agreed to regarding our experience: the kitchen tried too hard on presentation (i.e. nice looking plates) but failed miserably on producing good tasting dishes. I’m not going to give details of what we ordered and what was wrong with them; they were all so bad. I had promised myself, after few unpleasant experiences in the past, to never believe the TA ratings when choosing a restaurant; shame on me, I “ignored” my own promise. To be fair, the service was excellent, the ambient was pleasant. The included wines, a Spanish Chardonnay and a Chilean Sauvignon blanc were both acceptable. Your food tastes will surely be different and you may totally disagree with me. Therefore I’m not suggesting one way or another if it’s worth going to...

Horrible and completely unprofessional experience trying to book a reservation here for my birthday. We called several days ahead of time to get a reservation and we were informed that they only take same day reservations and to call at 3pm the day of. We called at 2:58pm on August 27th, my birthday, and we were told to arrive in person at 4pm to make a reservation for the evening. We arrived at 4pm and no one was there, and the hotel itself told us that we had to have called before 3pm in order to get a reservation? The hotel staff then notified us that they had already been fully booked for the night and furthermore they don't take reservations for the restaurant from guests not staying at this hotel. No matter how good the food is, being treated like this is not worth it, especially when the system they have in place for eating there is actively hostile towards potential people wanting to give...

Grand Oasis palm.... 45 minutes waiting in the queue from 15.15 on the day you expected great things. As part of the guest stay adult only reservation Table booked for 20.30. Various courses available to a limited menu with a couple of items not available. Starter was wonderful then went down hill from there... Lamb ribs, two cutlets size of golf balls prepared left under the lamps until we were ready and came out warm only then to be covered in molè sauce which completely overpowered the meat. After eating the lamb covered in sauces we was ask for our feedback straight away I said it could be better and they was surprised... I also ask for the lamb rib again, neither dishes came with vegetables or offered but was a lot better the second time as it didn't need to wait to be served. Desserts looked...