Hotel Calypso Cancun — Hotel in Cancún

This is a ok hotel if you're a solo traveler who wants to get to Isla Morales (it's a 5minute walk to the small jety where the catamaran goes to the island) or maybe a quick swim in a pool. However half the time the pool (one adults, one children's) was green - but it had rained the night I arrived. But the water was cloudyish on other days. Could barely see a few metres with goggles. Their is no bar / music at the pool.

The room I stayed in was very big. The bathroom had a nasty smell from the drain in the shower / bathroom floor that was awful. But sticking one of the many small towels or something over it and running the shower / tap and it thankfully went away! As the hotel is half empty - maybe stagnant water in the pipes.

Wifi worked in the garden, by the pool and in my room on the 4th floor. Was fast enough to watch 720p Youtube a few times I tried - so perfectly good enough!

The staff were friendly. But be expected to pay $91 (the full day amount) if you've arrived early for your room! Check-in is not until 3pm - and they mean 3pm. Don't ask at 2.50 if the room is ready! They have a basic level of English which was enough.

A manager was kind on the day one of my trips didn't turn up for 40minutes, tried to call their office number on his mobile!

The room has free AC which is nice, quick and powerful. A small balcony. The view over the back garden/pools is nice and quiet. Probably better than the front/street side. No noise apart from the occasional heavy door bang. They're not on springs.

The electronic door lock was fine. Someone said theirs didn't lock from inside - but mine was very good though it did de-magnetise so I had to get it turned on twice again at reception. Just a 2minute hassle with these card things.

No issues with cleanliness in the room or bathroom. Cleaner changed towels each day and bed sheet and they were spotless. She was great!

The breakfast is done at the italian restaurant 10 metres from the front door. But it's realllllly basic. There is 2 cereal dispensers. Both have Frosties in them! I asked if they could get something else. He said in all seriousness like "fruit loops"? What about something without sugar!!! Rice crispies, cornflakes, bran flakes, porridge? They not heard of these? Then there's the same each day: watermelon (very nice), tomato soup (breakfast?), some weird crisps and black beans, cinamon pancakes and scrambled eggs with tiny bits of ham. Some bread rolls that aren't very nice. There's a coffee, milk water and a weird orange drink that is definitely not real orange juice. I was at a german all-inclusive last year that had 5-10 options of everything! 4 soft drinks, 5 plus fruits, 7 or so types of hot meal. This is not that place! It's basic with little choice. They refill the food when they want to - not when it runs out. Waited 20 minutes for more cinnamon pancakes one day! Almost as long for watermelon on another. The guy explained if we keep filling it it'll run out before the end of the breakfast as people will just keep eating it! But most of the time it was quiet with 5-15 people so wasn't running out that fast! On the last day a waiter dropped a glass - he made a very poor attempt at sweeping up the bits. I kept spotting more as I walked past each time and pointing them out - he picked them up. The third time the piece was about 2 inches in size! Luckily nobody in bare feet / babies crawling on the floor! So yeah - a bit causal! Stuff that would get a waiter reprimanded in a quality place! Anyway - no bad stomach, so can't really complain eh! The water was filled from a proper giant bottle - not tap water! Most guests are from Mexico, not American or European. Maybe priced out of the high-end all-inclusives in their own country?

Make sure to book Nexus or another company for your hotel transfer!!! Nexus are amazing. $40 return. A text to confirm your collection time. The airport taxis charged someone I knew $110 for a one way journey from the airport - a 15 mile journey! You have...

I WOULD RATE IT NEGATIVE IF POSSIBLE. STAY AWAY.

Two friends and I were desperate for a room and we came to Calypso hotel because there were rooms available. It was late at night (1:30 AM) and we just needed a place to sleep.

Upon arrival in our room, no lights, air conditioning or electrical outlets were working. We called the front desk (Erika) and she sent someone up to turn on the electricity. We had told the worker that the air conditioner was not working and was advised to wait a while for it to begin pumping cold air. The room was scorching hot- much warmer than outside. We all took cold showers and tried to sleep while we waited for the air conditioner to begin working.

After waiting two hours, we finally called downstairs again about the problem. They sent another maintenance guy up to our room where he tried to fix the air conditioning. After him realizing that the air conditioner was broken, we asked to switch rooms. After FINALLY switching rooms, getting settled in, and getting the new air conditioner in the new room to work, we all went to bed at around 5:30 AM. Being exhausted from a long day, it was unfair to have to deal with this problem.

That same morning we had to wake up at 11:00 AM to check out at 12:00 PM. When we went to check out, I advised the assistant manager and the front desk receptionist of what had happened. I told them that I either wanted a refund, to be able to stay another night (as I was needing another night somewhere) or a deserved discount for another night. Nothing was done. In fact, we were told that we should have left the hotel at 5 AM if we wanted a refund. This seems to be a bit extreme to kick out hotel guests because your guys’ rooms to not live up to regular standards. Where else would we be able to go at 5 AM? We escalated this issue to the manager where we were told (OVER THE PHONE. He would not even meet with us) that all we could have is a free breakfast. We ended up just leaving the hotel and were referred to contact the sales department.

In all- we paid $88 dollars for 5 and a half hours of sleep. As you know, summers in Mexico make it very difficult to sleep without air conditioning. Our room did not even have a FAN to cool us off. The fact that we were mistreated so unfairly is unbelievably...

The hotel is clean. It’s bad when a review starts with those words. Or in this case it might be a good thing. |With that’s said most of the outdoor public area photos on Tripadvisor are way out of date… they should be deleted There is a snazzy new pool and an outdoor bar and restaurant which are quite nice. The staff is friendly. While seeming a bit stressed.|The pubic areas are a little dated.|The rooms are another story.. they are way past their due date and should have been refurbished 10 years ago. They have decent mattresses. Really.. one Power outlet? Kitchen sinks no plumbing. spaces where their used to be a hob? Lighting is terrible where existent. Not a comfortable chair to sit in. Toilets clog easily. Switched rooms because I didn’t think it could be so bad… it was. |Don’t expect decent internet in your room… you can get a strong signal across the street. But not in the pool area nor your room. Not that you want to stay in them. There does seem to be some idea of a refurbished room(s) on the upper floors.. but most of the rooms are in pretty dire shape. And on a las note the rooms that end in 15 face the pool and a substantially quieter. Unfortunately someone built a busy highway on the side of the rooms balconies and the a parking garage that takes the view away.|There is a plaza in front of the hotel which has a little mini mart and gift shop as well as a branch of los chachalacos taqueria open late.|With all that said. The hotel does seem to be a work in progress… so looking forward there should be...