Muzeum Bursztynu. Oddział Muzeum Gdańska — Attraction in Gdansk

Discrimination and unprofessional are the words that come in mind.

23.7.18 I went to the Gdańsk Amber museum with my family and friends. This was one of the most important things on our to-do list on our visit to Gdańsk. We payed for the visit like anyone else. I bought tickets for two adults and one child. When visiting the first room there was a female member of the staff who talked to us in polish. We asked what she was saying in english, but she continued to talk to us in polish and then walked away. A few other guests were there, including a woman with a young boy. The woman asked your staff member about something and it looked like the employee was really helpful to them. My son, who is 12-years-old, was reading on one of the interactive monitors when said employee came to the monitor, pushed my son away and showed the other boy something on the monitor. I didn't try to complain to that member of your staff because there was no way for us to communicate. She didn't speak english and I don't speak polish. My son was really disappointed with this treatment and did not enjoy the rest of of the visit and just wanted to leave. None of us could really enjoy the rest of the visit, but we continued anyway. When I came back to the ticket office I complained to the member of staff working there. She told me she had to make some calls, which she did. It took about 15 - 20 minutes and in the end she told me there was nothing she could do for me. I told her that this treatment was unacceptable and that I wanted a refund, preferably for all of us but at least for my son. She told me she could do no such thing, only her boss could do that. She gave me this email address and told me to write an email with my complaint. She informed me that she wasn't sure if it could be understood in any other language other than polish. Then she told me she was sorry about this. I have to say I am really disappointed with our visit and don't think anyone should be treated that way, no matter what age they are, their place of birth, gender, language or any other differences your guests might have. I sent the email when i got back to the place we stayed. A week later i got a reply from the office; two lines "We are very sorry for the situation described in your mail. We are trying to do our best to satisfy the visitors, however, no matter how we try, it is impossible to avoid all unpleasant situation. We care about the quality of our service and satisfaction of our guests therefore we would like to apologize you and your son for this situation. For our part we will strengthen and intensify our efforts to avoid the similar situation in the future." If you don't speak polish or have children with you I would not recommend visit...

Absolutely marvellous! The museum is a stunning combination of cutting-edge modernism and historic charm. Its sleek interiors, vibrant lights, and sleek black design elements seamlessly blend with the historic mill building, creating a truly unique and awe-inspiring experience. The way they've blended archaeology with the ultra-modern design of the museum is absolutely breathtaking! I have to say, it's even more impressive in retrospect, when I look at the photos. I've read reviews from people who weren't so enthusiastic, and I understand them, but I have to say, I was blown away! Anyway, it's pretty much perfect! Within the spaces that were available...

I would have loved to see more seating options. There were nice "education corners" on each floor where you could sit, and they were always buzzing with children. And even then, there were very few seats! I could have easily spent hours there but was tired after some time.

Some places included a digital magnifying glass. All I had to do was choose the exhibit number I wanted to look at more closely and I could see a magnified version on the screen.

The floors were connected by stairs and an elevator, which made the whole museum wheelchair friendly. The distances between the display cases were large enough, too.

Even the website is beautiful, tasteful and ultra modern!

The exhibition is divided into two parts, and both are absolutely amazing! On the first floor, you'll discover the incredible story of amber in nature. The second floor is where you'll find the fascinating history of amber in culture. And on the ground floor, you'll find temporary exhibitions that you won't want to miss!

The Amber Museum also includes an archaeological exhibition relating to the mill. It is very nicely integrated into the Amber Museum

There's a shop on the ground floor... The prices are fair and the amber items are clearly original. I just didn't find anything that really grabbed my attention and made me want to shout 'BUY ME, BUY ME!' Wouldn't it be great if there were also souvenirs in the style of something like a wooden museum building with some mini amber? There are some lovely, inexpensive souvenirs here.

I would love to see an audio guide app on my phone! Lots of people have headphones, so they could listen to the audio guide in their language. This would be a great way to avoid buying the HW, which can be expensive to maintain...

The museum and its exhibitions are actually very interesting and definitely worth seeing which makes it such a pity that this review is not a positive one. We entered the museum at about 4:30pm and thought we had plenty of time to look round until it closed at 6pm. We had a little look round the souvenir shop in the ticket office but as we had already dropped our bags off (no bigger bags are allowed in the exhibition) we decided to wait till we had looked round the museum to buy some postcards and a book.

Going round the first few rooms was fine at first and quite interesting. Although, why the majority of the exhibits are only labelled in polish in a city with as many tourists as Gdansk beats me? (only the general information was in English as well). However, pretty soon we were apparently the only visitors left. The staff seemed increasingly annoyed that we were still there; locking doors after us and cleaning the glass display cabinets while we were still looking at them. We spent most of our visit feeling very awkward indeed.

When we got back to the shop at 5:45pm we were told we could not buy anything as they were already closed. There were no signs stating that the shop closed before the museum and we even had the exact change. The cashier was unfortunately very rude virtually forcing us out. I can understand that staff want to go home on time, but they either need to clearly communicate what time the shop closes or they need to stop accepting entries earlier if the staff are that eager to leave on time. If I pay museum entry then I expect to be able to stay till closing time and not to be made to feel unwelcome from an hour before.

Real shame actually because this could easily have been such a...