Discrimination and unprofessional are the words that come in mind.

23.7.18 I went to the Gdańsk Amber museum with my family and friends. This was one of the most important things on our to-do list on our visit to Gdańsk. We payed for the visit like anyone else. I bought tickets for two adults and one child. When visiting the first room there was a female member of the staff who talked to us in polish. We asked what she was saying in english, but she continued to talk to us in polish and then walked away. A few other guests were there, including a woman with a young boy. The woman asked your staff member about something and it looked like the employee was really helpful to them. My son, who is 12-years-old, was reading on one of the interactive monitors when said employee came to the monitor, pushed my son away and showed the other boy something on the monitor. I didn't try to complain to that member of your staff because there was no way for us to communicate. She didn't speak english and I don't speak polish. My son was really disappointed with this treatment and did not enjoy the rest of of the visit and just wanted to leave. None of us could really enjoy the rest of the visit, but we continued anyway. When I came back to the ticket office I complained to the member of staff working there. She told me she had to make some calls, which she did. It took about 15 - 20 minutes and in the end she told me there was nothing she could do for me. I told her that this treatment was unacceptable and that I wanted a refund, preferably for all of us but at least for my son. She told me she could do no such thing, only her boss could do that. She gave me this email address and told me to write an email with my complaint. She informed me that she wasn't sure if it could be understood in any other language other than polish. Then she told me she was sorry about this. I have to say I am really disappointed with our visit and don't think anyone should be treated that way, no matter what age they are, their place of birth, gender, language or any other differences your guests might have. I sent the email when i got back to the place we stayed. A week later i got a reply from the office; two lines "We are very sorry for the situation described in your mail. We are trying to do our best to satisfy the visitors, however, no matter how we try, it is impossible to avoid all unpleasant situation. We care about the quality of our service and satisfaction of our guests therefore we would like to apologize you and your son for this situation. For our part we will strengthen and intensify our efforts to avoid the similar situation in the future." If you don't speak polish or have children with you I would not recommend visit to the museum.