Cine Yelmo Luxury Palafox — Attraction in Madrid

Went today to see Top Gun Maverick. Our movie time was at 1315. The theater was pretty empty, clean, food was decent and the prices are not as high as any of the other reviews say. It's 2.90€ more than a regular theater and worth the extra comfort. The food is above what you would usually find at a regular cinema but it's still a cinema so the prices are fine for what you get. I have no complaints on the actual cinema and theaters.

I think service wise I had some pretty bad luck today. First of all, the waiters should explain to you more, what the system is. They don't return during the movie to take orders, which is understandable, but that was not communicated to us before the movie. I did understand after the movie progressed, so I ran downstairs to order more drinks. The waiter at the bar charged my card and then realized he charged me too much so yelled to me as I was climbing the stairs back up to the theater that he had to give me a refund. I asked if I could come back downstairs after the movie for him to credit my card the difference because I didn't want to miss anymore of the movie. When the waiters served us our drinks, they shoved the credit card machine in my face, saying I had to pay. Since I spoke to a different person at the bar earlier, I didnt want to charge my card again without understanding what exactly was going on. In the middle of a movie with loud sound I couldn't understand what they were saying. On top of this the waitress, got right in my face to speak without a mask on and I found that unsettling. I told them I would pass by the bar for the refund on my way out and they left. 10 minutes later, the waiter comes back and says I have to pay, because the drinks I just received were not paid for, so I left the movie again to go and deal with this.

The attitude of the waiters was unacceptable. They treated me as if I was trying to not pay, which I understood I had already done and they overcharged me. In the end, while I was in the movie the guy at the bar downstairs, where I originally paid, recharged the whole bill to my card, and I was supposed to repay the bill. How was I supposed to know this while in the middle of a film with fighter jet sounds, people trying to discuss the bill for beer and popcorn? The 2 waiters upstairs did not apologize, and the female waiter even argued with me when I brought up the fact that I didnt want to speak mouth to mouth (literally 1 cm away) with someone without a mask on and in the middle of a dark theater disturbing the other audience members.

Also, the theater had 8 people. It's not like they couldn't see me leaving. They came over to me and confronted me like cops saying I didnt pay. And I know everyone has a job, but a little service minded attitude and treatment would have been nice.

All and all, I missed 15-20 min of the movie. Not sure if I want to go back after this. A pity because it is a nice theater. Just had a horrible experience...

Ya iba yo a este cine en los años 80, con los compañeros del cole. Y más adelante con mis parejas. Un buen plan los viernes era salir a cenar y luego ir al cine, a la última sesión. Insisto, primero cenar en un restaurante (o después al salir) y luego ir al cine a ver una pelí.

Recuerdo que era un buen cine.

Recuerdo. Porque ahora se ha transformado en algo demencial, en una especie de híbrido entre cine y restaurante por lo que sé a través de las reseñas que leo.

Una absoluta perversión de lo que debe ser disfrutar de una película.

La historia es que acudo para ver La Trama Fenicia. Llego y compruebo que el cine está todo cambiado (después de tantos años, es lógico). Busco las taquillas. No las veo, solo a mi izquierda el bar y, frente a mí, el acceso, con una pequeña fila de gente para y una persona cogiéndoles las entradas. Vuelvo a intentar buscar la taquilla y lo único que veo, es, a ambos lados de las puertas, unos cajeros. Me acerco y veo que ahí se sacan las entradas. Una vez delante compruebo, para mi sorpresa, que solo se puede pagar con tarjeta. Me dirijo al empleado que cogía las entradas para preguntarle si no se puede pagar en efectivo. Me dice que en las máquinas no, que él me cobra si quiero. Me empiezo a cabrear.

Me pongo en la fila. Llega mi turno y cuando le voy a hablar me dice de esperar a que terminen de entrar las personas que ya tenían entrada.

Pero por fin me toca. Pero decido de pronto que no voy a entrar. Se me han quitado las ganas. Primero porque me ha parecido cabreante que ninguna máquina admita el efectivo. Y segundo porque ver tanto camarero de un lado para otro (a alguno se le caían las palomitas) me estaba quitando la paz (¿tengo que aguantar dentro de una sala un constante vaivén de personas y olor a comida?).

Demasiado "Luxury" para mí. No encajo en esos ambientes tan "Luxury".

Así que pido la hoja de reclamaciones porque me parece infame que yo no tenga el mismo derecho a no esperar una fila que los que compran con tarjeta.

Y ahí acaba la historia. Es evidente que este cine tan Luxury, en el que te cuesta 18 euros la entrada para que te lleven las palomitas o la cena al asiento (¿te cuesta tanto cenar antes de ir al cine?) es una absoluta perversión del Cine dónde se supone que debes poder visionar y disfrutar de una película en paz y sin ruido ni movimiento a tu alrededor. Y por supuesto sin el olor asqueroso del queso o del ketchup del de al lado. Ni su masticación de la hamburguesa.

Pero como la gente está gozosa con esta oferta tan innovadora, lo próximo será el Yelmo Lúxury Plus, que, por cincuenta pavos la entrada (y lo pagarán encantados) tendrá asientos masajeadores, inodoro incorporado a la butaca y, para ellas, una china para hacerles las uñas.

Y porqué no pensar a futuro en un Yelmo Lúxury Plus Adults......

Marketed as a luxury experience with comfortable reclining seats and a food and service system it felt less like a luxury experience and more like a constant nuisence;

The incoming stream of multiple waiters interrupting the movie because of a poorly timed and managed food delivery system was bad enough for me not to recommend this movie theatre for your first time watch of ANY movie but the waiters themselves had forgotten food from our order and while at first they came in droves covering the screen on every row this time they were NOWHERE to be found.

We were finally forced to get up and ask for the missing items outside only to be told that there had been no mistake (despite that we counted the items and there was definitely chicken fingers missing) and they REFUSED to correct the mistake.

I would not recommend this movie theatre to anyone who is looking to remotely enjoy their...