Escape Room - Coco Room Madrid — Attraction in Madrid

Really disappointed after doing the «mental experiment» room. The booking was unclear about choosing between the «combat mode» version and the normal one, so i spesifically wrote in the booking comment that we did NOT want the combat mode. When we arrive they split us into two groups and said that the room was only possible in two groups vs each other for groups of 7 (as we were). Online it said we could be up to 8 people doing this room together. We were also expecting the «horror» room to be somewhat scary, but the only scary part of the experience was going to the room and having to close our eyes. When playing the game in combat mode (as there was no other option) we realized all the clues and puzzles were in spanish, so if you dont know any spanish you will get stuck. After 30 minutes of saying we dont understand the text or clues when getting hints over the speaker, we get the puzzle-note in english. The hints over the speaker were also just chaotic as its just one speaker system for both rooms/groups, so we never knew if the hints were for us or the other room. As it was a very basic one-room puzzle we did manage to solve everything but the last puzzle didnt work properly so we never got «out», even after using the right combination.

Summed up: booking was unclear (and the comment section was useless) rooms are only/mostly in spanish even though the website says otherwise the room was very «basic» in terms of escape-room the «horror» part was not actually horror or scary not all puzzles were working properly combat mode was just chaotic

Hopefully this is helpful information to other non-spanish speaking people looking for a good escape room in this area, especially for groups...

Buyer Beware. We booked after google searching Escape Rooms Madrid. We clicked on Coco Room and booked. When we showed up, there was no record of our transaction. That is because there are two Coco Escape Rooms. One very far from the Center, which did NOT show up on Google and is different from the one we clicked on. More amazing is that the receipt doesn't specify the different location either, except in very fine print at the bottom, appearing as a corporate address. Make sure you know which location is which or its an easy way to lose money. Also worth noting, that the employee we talked to in person didn't know about the alternate location either. They were just as...

The escape room was fine. It was advertised as being accessible in either English or Spanish, but parts were only in Spanish. Luckily the workers assisted, but it would have been nice if the room were solvable relying only on English. Also, one of the features was broken, which caused a delay and confusion, hopefully this has been corrected for future...