Costa Martiánez- Ocio Cultura y Gastronomía — Attraction in Puerto de la Cruz

Nice place to spend time, we were there from 11 AM to 6 PM. Right by the sea, so you can watch the waves hit the rocks. But there were a few problems.

-🎟 There isn't online ticketing, which means you're waiting in line in the sun to get in. -🌂 Our sun umbrella had disappeared when we returned from swimming. We explained this to the person handing out the umbrellas, but he said we had to rent another one instead just handing a second one out. Not customer friendly. -⌛️ At one of the restaurants, we had to wait a long time to pay because the waiter just disappeared. We ended up paying at the counter, as we had waited at least half an hour. They were either understaffed, or the waiter wasn't attentive.

Furthermore, they could put signs up to explain why some of the sections are cordoned off. Instead, the life guards blow their whistle and tell people to move away from the sea walls every 20 mins or so.

A nice place, and a little bit more effort in terms of infrastructure would make it in to a great Nice place to spend time, but there were 3 problems.

-🎟 There isn't online ticketing, which means you're waiting in line in the sun to get in. -🌂 Our sun umbrella had disappeared when we returned from swimming. We explained this to the person handing out the umbrellas, but he said we had to rent another one instead just handing a second one out. Not customer friendly. -⌛️ At one of the restaurants, we had to wait a long time to pay because the waiter just disappeared. We ended up paying at the counter, as we had waited at least half an hour. They were either understaffed, or the waiter wasn't attentive.

Furthermore, they could put signs up to explain why some of the sections are cordoned off. Instead, the life guards blow their whistle and tell people to move away from the sea walls every...

Privacy, Dignity and Respect!!!

It's a nice place, clean,good logistics etc, but ... I use to go with my family almost every day of our holiday, in one of the days our privacy was invaded by a delegation of people, around 30-35 ,they was there to take pictures not for swimming or enjoying the sun. The crowd was followed by 2-3 guys with cameras ,taking pictures, the crowd stopped exactly in the front of our sun beds ,I asked the guys with cameras to stop taking pictures, of course they give that look "what is wrong with you?" I was approached by a arrogant man who said is from local press ,very proudly, and he told me " this a delegation from ..." with other words, what is so hard to understand and accept. I explained that I'm not agree and I pointed another place where they can have pictures, without tourist around. But him nothing... he couldn't understand that my wife and my daughter a minor child was lying on sun beds in swim suits, apparently he's not up to date with human rights. Probably for him privacy and dignity is something very cheap. He carried on questioning what is my name and from where I am, this time another man came , they talked in spanish and the 2 nd man gave me a sarcastic smile and they decided to move away. Of course they choose another place with tourists, still not respecting minimal rights. Holidays are for relaxing and renewing physical and mental, improving mood not to defend...

Several big saltwater pools. Entrance is 5.50 per adult. On the website that is advertised here on both google maps markers for the pools it is stated that they are NOT official, and for example the faq are different between the languages. That is a bit weird.

Included are changingrooms and beds. Umbrella's are to be rented extra. There are several bars and restaurants. You can pay by card everywhere.

If it is sunny the place is crowded. Atmosphere was overall friendly. Overall impression is clean, also the toilets. The pool is not heated, so actually...it's just plain COLD. I brought a shorty. The advantage is that there are NOT many in the water.

Two things irritated me: the lifeguard just SPIT on the walkingpath, which i find just disgusting! If you need to (maybe swallowed a fly) then please...in the flowerbeds or something. People walk here.

Second: some people work here and speak nothing but spanish and are clearly irritated if you just don't understand their spanish rattle. Why would you work in tourism in an international orientated attraction and can't speak a bit of english or german since there are so many germans on the island? Who is hiring...