Suitsupply Stockholm — Attraction in Stockholm

⭐ Why good customer service and understanding your customer matters.⭐

So, I´m getting married in a week and for my wedding I decided to get a tailor-made suit (I mean the groom needs to look great too, right?).

I´d heard great things about Suitsupply and got an appointment at their store in Stockholm in February with a person called Linus. Linus understood me right away and his knowledge and sharp eye was impressive. HOWEVER, what makes Linus even more impressive, is when things didn´t go exactly as anticipated.

The fitting went well, and my suit should have arrived in 4-6 weeks. March went by and in the end of April I still had no suit. I started following the order through the tracking number daily, and every day I saw the expected delivery date moving further and further away. Frustrating… I contacted Suitsupply’s customer support, and it turned out the shipment was stuck somewhere in the Netherlands and couldn´t for some reason be released. I was offered full refund, but that would have left me without a suit (and little time left to get a new one). I tried to see if there were alternative ways to solve the issue, but I didn´t get far by chatting with them…So, I called Linus.

I could feel, when talking to Linus, that he wouldn’t allow me to walk in another brand’s suit on my big day than the one we had planned together. He didn´t make excuses about why the shipment was late and didn´t blame anyone else. He recognized the problem, understood my frustration, and wanted to find a solution.

To make things a bit trickier, I´m getting married in Finland and needed to travel from Sweden to Finland right about the time I spoke to Linus. I still remember his words when proposing his solution:

“I know you might not have high trust in us at the moment, but we want to make sure you can walk in your suit on your big day. I have an idea and it might sound crazy to you, but it might work. I have your measures, let me order a new suit and have it shipped directly to you in Finland or to our store in Helsinki. In Helsinki I have a great colleague (he was right, Konsta is equally brilliant as Linus), and we can book you a time with him and make sure everything fits as it should when you pick it up. During the process you will always be able to contact me, and I will make sure you get the assistance you need.”

Even if I only met Linus once during the initial fitting, I trusted him and his determination to get this solved, and I´m glad I went with his idea. In the end Linus’ plan worked, and I finally have my wedding suit!

Learning: Things don´t always go as planned, and sometimes things are out of one’s control. In these situations, maybe there isn´t a solution to be found. BUT if there is a chance there is: Be Linus!

Linus recognized the problem without excuses, understood my frustration, was determined to find a solution, and what matters - made me a fan of not only Linus (and his brilliant colleague Konsta in Helsinki) but also a fan...

I recently had the privilege of purchasing a suit from Suitsupply in Stockholm, and I have to say, the service was truly exceptional. I walked into the store in search of a wedding suit and found myself immersed in a retail experience that surpassed my expectations.

From the moment I stepped through the door, I was greeted with professionalism, hospitality, and attention to detail that was second to none. The consultant who assisted me, Jaakko, was phenomenal. He dedicated over three hours of his time to ensure I found the perfect suit for my summer wedding.

Jaakko's approach to customer service was refreshing. He listened carefully to my needs, demonstrating an unparalleled level of patience and consideration. His expert guidance was paired with a genuine desire to help me look my best on my special day.

Not only did he assist me in finding the perfect suit, but he also devoted time to tailoring it to fit me perfectly. It was clear that Jaakko cared about more than just a sale; he wanted to make sure that every aspect of my suit was to my liking.

In short, my experience at Suitsupply in Stockholm was nothing short of amazing. It's evident that they prioritize customer satisfaction and strive to provide an unparalleled shopping experience. If you're in need of a suit for any occasion, I cannot recommend Suitsupply Stockholm enough.

To Jaakko and the rest of the team at Suitsupply, thank you for an incredible experience. The quality of your service is a testament to the excellence of your brand. You've earned a...

Great customer experience right off the bat. The Style Advisors are knowledgeable and have deep expertise within the field when it comes to the different fabrics and designs. The fact that the stores are very appealing from an aesthetic perspective, doesn't harm the customer experience.

Suitsupply offers ready-to-wear and their custom-made programme. It all comes down to your preferences and needs. The staff will support you throughout the process to make sure you acquire the right pieces.

Niklas, the Store Manager, helped me with their CM programme. Let's just say that he has an impeccable eye for details and fit. He takes immense pride to make sure that you find the right attire for your needs. I am sure all the other staff members are well-groomed and that other customers have the same experiences.

Pros The staff and the store experience Offers timeless pieces with a modern touch Offers both ready-to-wear and CM thus targeting larger customer segments

Cons Rather a rigid system, meaning that some ready-to-wear pieces (suits) can’t be mixed in different sizes (jackets and trousers). Although, this can be alleviated with their CM programme.

In my opinion, it is hard to go wrong with SuitSupply and they have truthfully earned their...