John Lewis & Partners — Attraction in London

On April 13th around 12:20, A lovely lady at 3rd floor warmly welcomed me to John Lewis, and introduced me to a treasure hunt event and directed me to customer services on the 1st floor for a leaflet. Another kind sales lady on the 1st floor also encouraged me to join and even showed me the first clue, everything felt very welcoming.

However, the experience changed entirely at customer services. The desk was unattended for a while, and when a gentleman finally appeared. When I asked about the leaflet, he asked, “Do you have children?” without other context.

I understand that there could be rules on it, but no one mentioned child before I got to customer services. I clarified: "I'm sorry that I don't know about this. I was just invited by your colleage, A lady introduced me to this event, and your colleagues led me to customer services, no one mentioned about child so I was confused when you asked me."

The gentleman replied: "We only do this for children, a man came here before and he left." He also responded with, "If you insist, I'll give you a form… why do you want a form?" I said: "I have been told there will be a prize, but what is important, I know nothing about children. It's not I'm trying to insist anything." He said: "Okay, you want the prize, so I can give you the sticker now. Is that everything you want?"

I was shocked. I couldn't believe an Easter activity is actually something "get a sticker and go away".

When I told him I felt really uncomfortable, I need to speak to someone else and asked for his name, he replied, "No." then disappeared into the office, ignoring other customers until they called for help. Other visitors even expressed I wasn’t treated properly and had recorded the incident. I wasn't wearing glasses, but I believe his name started with an "S." When he returned, he muttered his name quickly while avoiding me.

It was an upsetting experience that left me embarrassed on what should have been a happy movein day while shopping for new bedding in a store I've always trusted. It's very understandable that everyone can be in a bad mood, but I believe sometimes it's not proper to sharing it with anyone else, especially with...

John Lewis & Partners is a British retail institution known for its commitment to quality, customer service, and a wide array of products. The flagship store, located on Bluewater Mall in Dartford, epitomizes the brand’s ethos, providing a spacious and inviting shopping environment.

Upon entering, customers are greeted by a bright, airy layout that showcases everything from clothing and home goods to electronics and beauty products. The store's design is modern and well-organized, making it easy to navigate through various departments.

One of the standout features of John Lewis is its exceptional customer service. Staff members are knowledgeable and approachable, always ready to assist with product inquiries or recommendations. This attentive service enhances the overall shopping experience, making it feel personalized and welcoming.

The product selection is extensive, with many high-quality brands represented. The clothing section offers a mix of stylish options for men, women, and children, while the home department features everything from furniture to kitchenware. The emphasis on sustainability is evident, with many eco-friendly products available, reflecting the brand's commitment to responsible retailing.

However, prices can be on the higher side, which might deter budget-conscious shoppers. That said, the quality often justifies the cost, and the store frequently runs promotions and sales that provide good value.

John Lewis also excels in its online shopping experience, offering a seamless website with convenient delivery options. The click-and-collect service is particularly useful for those who prefer in-store pickup.

In conclusion, John Lewis & Partners is a reliable destination for shoppers seeking quality products and excellent service. Whether you're looking for clothing, home essentials, or gifts, it’s a store that consistently delivers a satisfying...

Yesterday (24/06/23) at 4 I had visited John Lewis with my parents to shop for some electronics we was wandering around and shopping for certain electronics and looking at items to purchase in which I was with my niece who had went to the toy sections as she wanted to buy a toy. There were two employees who had Made me feel very uncomfortable and kept staring at me and within seconds several employees were staring at me and my mum shopping and wandering around us making us absolutely uncomfortable and not safe. They were absurdly rude and talking about us looking at us and laughing and one of the employee had planned and placed a false accusations on me despite the fact I had not attempted no contact with this employee or anything during that period when staff were making me uncomfortable . I was at the till paying when I had approached the employee at the end because of the abysmal way I was treated and I had went up to the employee whose name was Hamza mirza and the group of the other employees were there I had politely requested him to return my money back and was about to leave till the security came and was very rude to me, raised his voice and made it look like I was harassing the employee when I wasn’t when I had just come to shop with my parents I would like serious actions against this as it’s affected my mental health as i suffer from severe panic attacks and the position I was put in that moment made me really uncomfortable and was affecting my mental health.staff are absolutely rude and make someone with mental health really uncomfortable this is not nice I would like serious actions against these people or I will take action! Please view the cctv footage and how they...