Wilde Aparthotels, London, Paddington — Attraction in London

Review for 5+1 night stay in June 2025-during a heatwave (about 30-32C/85-90F.)|Booked a standard 1 BR apt for our family of 4 for 5 nights. Two adults, 1 teen and 1 tween. The initial stay was overall very good. Days before I was offered to bid for an upgrade to the superior 1BR, which I did for an extra 19 pounds per night. The room is designed with great efficiency-even though small it packs a lot in. Every available storage space is maximized. We especially liked that the pull out couch had 2 twin beds, so our kids each had their own bed coming out of the couch.  We loved the luxury amenities like robes, slippers and snacks. The AC worked well with no issues and we were cool and comfortable. This was important not just for our comfort but also because I have an adrenal issue that causes me to be prone to heatstroke, and I have to be careful not to get overheated-especially in Europe where air conditioning is not always available. I did a great deal of research on hotels in London with AC and the wilde seemed like a good choice and for the first part of our stay it was. The neighborhood is excellent-quiet but with a lot of restaurants, a canal and green space, and great convenience to Paddington and Edgeware Road stations. ||At the tail end of our trip to England, we returned to London but had made plans to stay at a different hotel in another part of the city. The heatwave was still happening so-because of the effective AC in this hotel and not wanting to take a chance that the other hotel was not as good, we canceled our other hotel and booked-this time at full price-a Superior 1BR at the Wilde Paddington. ||Upon check in we were given a room that very clearly had a busted AC. There were 3 fans in the room (with windows that can't open) and the shades were down. It was stifling. Immediately we told the front desk this would not work for us and requested another room while explaining the medical issue. What followed was about 2 hours of back and forth where we were told at different intervals 1) that the AC was not broken 2) that all rooms had fans and that this room had 3 (!) was totally normal  (we had just stayed for 5 nights and knew this wasn't true) 3) that there were no other rooms available, and 4) that someone would go in the basement and "reset" the system (that they said wasn't broken) and 5) that an AC maintenance person was informed but not available. At the point of exhaustion my husband walked over to the Hilton across the way to book a room there while I stayed and asked the manager a final time if he could find a solution before we requested a refund and moved hotels. At this point the manager offered a solution of giving us 2 studios on different floors. Our family would need to split up but the AC was working in those rooms. We were grateful for this solution and accepted it. The manager ultimately admitted that we should have been told straightaway that the AC in that room was not working and apologized that the staff didn't do so. ||The studios were fine with excellent AC. We didn't get the amenities we paid for with the Superior room (robes, slippers, snacks) but we appreciated that the hotel finally offered us a solution. It was clear after going to our 2 separate rooms that at least one of the hotel's cooling mechanisms was broken, as a portion of the corridor on each floor was stiflingly hot while the rest was cool. It's understandable that in a heatwave a cooling mechanism may break and the hotel may not be able to get a repair person in immediately.  It's a shame that the staff took the position to deny the issue and argue with guests about it instead of being upfront and offering solutions.| |The next morning the morning manager came over to apologize to us, just as we got a phone notification that the hotel, without informing us or asking permission to charge our credit card, had charged us for an extra room. Bad timing. Up until that, we had chalked the AC issue up to a one off problem that wouldn't cause us to stop staying at Wilde properties. But the dishonestly left a bad taste, and I'm not sure we will return or recommend Wilde...

Disappointing Stay at Wilde Aparthotels Paddington: Service and Cleanliness Fell Short

I recently stayed for 7 days in a One-Bedroom Apartment Superior at Wilde Aparthotels Paddington, and unfortunately, I cannot recommend this property. While the apartment had some positives, several issues made my stay unpleasant.

Unprofessional Staff and Poor Service The most significant disappointment was the hotel staff. From the moment I arrived, the service was far below expectations. The staff lacked basic courtesy and professionalism. They were not welcoming or helpful, and communication was often rude or dismissive. It seemed like the staff had little to no training in hospitality, which detracted from the overall experience.

Housekeeping Only Once in 7 Days Another major issue was the lack of housekeeping. During my 7-day stay, I received housekeeping only once. For a property that markets itself as a hotel-apartment hybrid, this is unacceptable. I had to request fresh towels and toiletries, and the staff’s response was not timely.

Unclean Towels A particularly off-putting issue was the state of the towels. Several had visible stains, and on more than one occasion, I found hair on them. I raised the issue with the staff, but there was no real apology or action to resolve the matter, leaving me concerned about the property’s hygiene standards.

Chaotic Arrangements I pre-paid online for a 2-hour late check-out, until 1 PM. However, at 12:30 PM, a male staff member knocked on our door and entered the room, demanding we check out immediately. I explained that I had paid for a late check-out, but he insisted he was following the manager's list. I asked him to confirm with the manager, as the list seemed incorrect.

When the actual check-out time arrived, I spoke to the manager. He apologized and refunded the late check-out fee, but the experience was unsettling.

Website Bugs and Refund Issues Additionally, the official website has some minor bugs, such as charging double for late check-out fees. I had to visit the front desk multiple times to request a refund for this.

Lack of Follow-Up I spoke to the hotel manager about these issues, and he promised to email me about them, but as expected, I never received any communication—another example of the property’s lack of attention to detail.

Positives: Hardware and Location Despite the issues, the apartment’s hardware was fine. The kitchen was well-equipped with necessary appliances like a fridge, microwave, and dishwasher. The location was also a plus—just a 10-minute walk from Paddington Station, with good transport links across London, and close to shops, cafes, and restaurants.

Conclusion: Not Worth the Stay While the apartment’s hardware and location were good, the poor service, lack of cleanliness, and overall lack of attention to detail mean I will not return to Wilde Aparthotels Paddington. For the price and reputation the property claims to uphold, I expected much more in terms of customer service and cleanliness. I would not stay here again and advise others to consider alternatives in the area. I do not know how this place has received good reviews in the past, but based on my experience, I would never spend another pound at...

Stayed June 2025 – Mixed Experience: Great Location, Poor Service||||We booked both a studio and a one-bedroom apartment for our stay in June. The location is undoubtedly a highlight—just a 5 to 10 minute walk from Paddington Station, offering direct train access to Heathrow and convenient connections across London via the Tube.||||The apartments themselves were clean, modern, and well-maintained, which was appreciated. However, the service fell short of expectations.||||We arrived around 1:30 PM and requested an early check-in. While we understood that official check-in is from 3 PM, the manner in which our request was denied was disappointing. The staff member, Kledja, was abrupt and lacked empathy. After a long journey, we hoped for a more considerate tone rather than being told curtly, “If I could give you the room, I would have.”||||Worse still, when we returned at 3 PM, our room wasn’t ready. Upon asking for an update, Kledja again responded rudely, repeating the 3 PM check-in policy without acknowledging the delay or offering an apology. Atrocious. And other guests faced similar issues with the check in as well. Thankfully, Mihir stepped in and handled the situation professionally, which we greatly appreciated.||||As we had stored our luggage with the hotel, Kledja told my spouse and 8-year-old child to go down the basement retrieve two large suitcases on their own again, without offering any help. This clearly shows a lack of basic service and consideration from a hotel staff. ||||The hotel uses WhatsApp for guest communication. While this could be convenient in theory, it feels impersonal in practice. Messages often appear to be managed by a bot, and human responses are unclear. I requested towels via WhatsApp, which never arrived. A traditional phone system would have provided more reliable service. And do note, they only offering cleaning services for stays more than 6 days. You have to clear your own trash bags. ||||Breakfast were a major disappointment. Couple of bread options, eggs, cheese, breakfast serials. And they even run out of eggs on one morning! ||||Overall, the location and room quality are commendable, but the service—especially from specific staff—needs significant improvement. We left feeling frustrated and disappointed by the lack of basic hospitality.||||Not recommended to stay in this...