Several years ago I worked for a building maintenance company that had the contract for service and upkeep of the Square Tower.

They had booked a job with us, but due to an emergency the engineer was unable to attend, so I had to call the management of the Tower to reschedule for the following day.

The woman I spoke to was utterly vile and appalling, screaming the worst possible things down the phone at me. She was so rude that I was left in tears. She was simply utterly hideous.

The worst thing is, I was a regular at events at the tower before this; I knew the woman I was speaking to and had spoken to her at length before. She had always been kind, polite, friendly and lovely. However the minute she didn't know who I was, and she only thought of me as 'just an assistant, she really showed her true colours.

You can always tell what people are like based on how they treat those they think are beneath them.

I've not gone back to the tower and have used other venues for events since.