Slug & Lettuce - Portsmouth
Slug & Lettuce - Portsmouth things to do, attractions, restaurants, events info and trip planning
Plan your stay
Posts
Updated review due to improved recent visit. Credit to the management team here who genuinely care about the customer experience and addressing issues that may arise. Came for Mother’s Day. Was busy but received a great service from Jen who was working very hard across a number of tables. Firstly thank you for allowing us to reserve a table for our daughter’s 17th birthday. It was her choice to come here because she likes some of the menu items and has previously enjoyed some mocktails on other occasions/ birthdays; however the experience was somewhat jaded by poor customer service or at least poor communication. When we sat down on our reserved table the first words that was barked at us by the member of staff was: ‘I assume you are the people who reserved the table? Ok - I need IDs’. Obviously we have no issue whatsoever seeing age identification policies enforced but the manner and the way it was done? When you are clearly a family celebrating a disclosed 17th birthday and just sat down and haven’t even ordered anything yet let alone talked about ordering alcohol, why the unnecessary stand off? Of our party of 5 only one person ended up showing ID because two of us were clearly 40 something parents and two children. Your venue chooses to serve food and welcome families up to 8pm. There were no name badges or anything so we don’t know if it was Jen or Abbie who served us but for some reason she was so rude. All we tried to do was ask about the mocktails and was abruptly cut off and told no you can’t have them because they still have alcohol in them. We were only confused and was trying to explain we were talking about the mocktails NOT the non-alcoholic drinks which still may have a trace; the mocktails that simply are just blended fruit juices in them and it’s your own company that states they are the ideal alternative for under 18 year olds. The lady just walked off mid conversation then could be seen clearly slagging us off to the other female member of staff. Honestly we nearly walked out but why let them ruin your birthday. I double checked the menu both in print and online to be sure before ordering which clearly states: ‘For mocktail alternatives (for under 18s) please speak to a member of our team’. I tried to show this to Jen/ Abbie and was told ‘IT’S WRONG - SHE CAN’T HAVE THEM’. Wow. I get it was frustrating having customers ask questions but I wanted to be sure they understood what we were referring to since she walked away mid conversation and talked back at us about the non-alcoholic cocktails which ARE different from the mocktails we were referring to. If it’s the case that Slug and lettuce have spent 100s of thousands on printing wrong information on their menu, online app and website just to make customers feel stupid and belittled by their staff then the manager needs to address this information with corporate because it’s not fair on staff or customers. Or if it’s the case you do offer the mocktails (which we have had at this venue before) then the issues needs to be addressed with Abbie/ Jen on training. Either way it sadly will be the last time we choose to celebrate anything at this specific venue. No complaints about the food. But no - we didn’t enjoy our visit.
Mark Walsh
00
Had a lovely dinner with an even better view! Our server was peter and he was so attentive making sure we had everything we needed for our table, food came out perfectly and all together and checked up on us a number of times throughout the evening to make sure everything was up to standards, so attentive and helpful! I reccomend the crispy pulled chicken and calamari, they were spectacular, definetly the best in the area, what a beauty spot and beautiful place with friendly staff and such an inviting atmosphere, shoutout to taz, leon, harrie and peter for ensuring we had such a lovely time, will definetly be returning, food is worth every penny but the customer service and views definetly make it 10/10 would recommend, will definetly be back, thank you slug and lettuce team! 🫶🏻🫶🏻
Sarah Law
00
I had an awful experience at Slug & Lettuce Gunwharf yesterday, and I won’t be returning. My friends and I arrived for a birthday celebration, but no one greeted us or even acknowledged we were there. Shortly after sitting down, water started leaking from above. I went to inform a staff member, who I believe was a manager wearing glasses and a black shirt, but they didn’t apologize or seem concerned. No one offered to help or suggested we move, we had to relocate ourselves. Later, when I went to the bar to get a drink, I asked where the leak was coming from, and a staff member told me it was from the ladies toilet. By that point, my left hand was completely soaked, drops of water had fallen on my face, and my jacket was drenched. It was disgusting, and the fact that no one showed any urgency or even apologized made it even worse. What was supposed to be a fun birthday celebration ended up being completely ruined. The lack of customer care and basic hygiene standards was shocking. I won’t be coming back, and I wouldn’t recommend this place to anyone.
P N
00
Exceptional Service That Made My Day! I joined a brunch with friends and was the only one in the group who was pregnant. From the moment we arrived, Paul made sure I felt completely included and cared for. He went out of his way to check on me regularly and created the most delicious mocktails so I wouldn’t feel left out of the fun. His attentiveness and kindness truly stood out and made the experience extra special. It’s rare to find such genuine, thoughtful service — Paul turned what could have been an ordinary brunch into something unforgettable. Highly recommend this place, especially if you’re expecting and still want to have a great time!
Eryka Canjila
00
It’s a shame they had limited food, however I ended up having smothered chicken and sweet potato fries, which was delicious also love their 241 on drinks also
Chinedum mmesoma
00
Nice views and a great spot for a drink on a sunny day. However, the food menu is very limited, and the service is extremely slow. We waited at the bar for a good 20 minutes while staff passed by without acknowledging us.
FARANAK AMRAEI
00
Nearby Attractions Of Slug & Lettuce - Portsmouth
Gunwharf Quays
Portsmouth Historic Dockyard
Spinnaker Tower
HMS Victory
Mary Rose Museum
HMS Warrior
Round Tower
National Museum of the Royal Navy
Portsmouth Museum and Art Gallery
Portsmouth Cathedral
Gunwharf Quays
4.4
(12.7K)
Click for details
Portsmouth Historic Dockyard
4.7
(6.6K)
Click for details
Spinnaker Tower
4.6
(4K)
Click for details
HMS Victory
4.8
(3.4K)
Click for details
Nearby Restaurants Of Slug & Lettuce - Portsmouth
Zizzi - Portsmouth
The Still & West, Old Portsmouth
All Bar One Portsmouth
Ship Anson
The Old Customs House, Gunwharf Quays
Las Iguanas - Portsmouth - Gunwharf Quays
Nando's Portsmouth
Bella Italia - Portsmouth Gunwharf Quays
Spice Island
Brewhouse & Kitchen - Portsmouth
Zizzi - Portsmouth
4.7
(2K)
Click for details
The Still & West, Old Portsmouth
4.4
(1.4K)
Click for details
All Bar One Portsmouth
4.4
(1.4K)
$$
Click for details
Ship Anson
4.5
(1.3K)
Click for details
Basic Info
Address
Unit R07, Portsmouth PO1 3TR, United Kingdom
Map
Phone
+44 23 9200 7602
Call
Website
slugandlettuce.co.uk
Visit
Reviews
Overview
4.4
(2.6K reviews)
Ratings & Description
Description
Smart bar chain with a cocktail list, a menu of global classics, and contemporary decor.
attractions: Gunwharf Quays, Portsmouth Historic Dockyard, Spinnaker Tower, HMS Victory, Mary Rose Museum, HMS Warrior, Round Tower, National Museum of the Royal Navy, Portsmouth Museum and Art Gallery, Portsmouth Cathedral, restaurants: Zizzi - Portsmouth, The Still & West, Old Portsmouth, All Bar One Portsmouth, Ship Anson, The Old Customs House, Gunwharf Quays, Las Iguanas - Portsmouth - Gunwharf Quays, Nando's Portsmouth, Bella Italia - Portsmouth Gunwharf Quays, Spice Island, Brewhouse & Kitchen - Portsmouth
