The Old Customs House, Gunwharf Quays

Nice restaurant, liked the layout a few tables per room. Service - absolutely shocking, no drinks menu we had to ask for it, our food was served but one meal missing, they had forgotten to cook it so we had to wait for one person. The food was nice once it had all arrived, we were in there over 2 1/2 hours and all only had one drink, weren't asked if we wanted more and the rare occasion someone had come in the room they were busy serving other tables that had been waiting. Once we had ordered dessert we also ordered coffee to be told the coffee machine was broken so only certain coffees could be served so we changed our coffee order, 3 times in total someone came back to alter the coffee order and we were finally told no coffee was possible. 40 minutes later no foo had arrived, we asked to take the bill and cancel the dessert order, we were told the manager had said we would be charged for the desserts, we said we had been waiting for over 40 minutes for them, the waiter came back to say the manager wouldn't remove them just take £20 off the bill. We asked to speak to the manager who refused to speak to us and showed a total disregard to customer care , we paid our bill and left, would not return