The Old Customs House, Gunwharf Quays — Restaurant in Portsmouth

Nice restaurant, liked the layout a few tables per room. Service - absolutely shocking, no drinks menu we had to ask for it, our food was served but one meal missing, they had forgotten to cook it so we had to wait for one person. The food was nice once it had all arrived, we were in there over 2 1/2 hours and all only had one drink, weren't asked if we wanted more and the rare occasion someone had come in the room they were busy serving other tables that had been waiting. Once we had ordered dessert we also ordered coffee to be told the coffee machine was broken so only certain coffees could be served so we changed our coffee order, 3 times in total someone came back to alter the coffee order and we were finally told no coffee was possible. 40 minutes later no foo had arrived, we asked to take the bill and cancel the dessert order, we were told the manager had said we would be charged for the desserts, we said we had been waiting for over 40 minutes for them, the waiter came back to say the manager wouldn't remove them just take £20 off the bill. We asked to speak to the manager who refused to speak to us and showed a total disregard to customer care , we paid our bill and left,...

Looked a great pub from outside. Has sheltered outdoor seating to the front. Fullers pub with choice of 6 handpulled cask beers.... but no staff serving who knew anything about bitter, nor how to pull a cask ale. For goodness sake, Fullers, train your staff! I asked for a half of handpulled bitter and got presented with a flat as a pancake glass of liquid, no head whatsoever. Flat drinks pulled so ignorantly taste awful, it affects the beer taste. So when you don't know what you're doing, you might as well be serving water. The young lass whippersnapper who "pulled" my half tried to justify it by "explaining" "it's not meant to be a fizzy drink." !!!! And this said to someone from the trade who ran pubs and knew and knows how to pull cask beers. I was about to give her the benefit of the doubt and just select a different beer, but then whippersnapper 2, male version, had just pulled a drink for another customer from my 2nd choice beer and that was flat as a proverbial as well. Two young staff, both clueless and untrained on how to serve a beer, well, I just said forget it. No point having 6 handpulled cask beers for sale but a clueless crew who can't operate the pumps....

Booked for Sunday Lunch (1pm). Had a couple of nice drinks and a bowl of delicious chips to share while we waited for lunch. My friend ordered Pithivier. It looked like a dark brown sideplate sized frisbee. Definitely not a pithivier. I can’t recall exactly but it was supposed to be feta and squash. He told me he could not taste any feta at all. I ordered beef roast. The veg (with the exception of the largest roast potato) were stone cold (not lukewarm warm). The potato had a weird taste (like it was too old) and my friend confirmed the same about his and the temperature of the veg. The beef was nicely cooked, plentiful but needed seasoning (and a knife capable of cutting it!). As for the Yorkshire pudding, massive but completely dried to a crisp. The poor young waitress came and asked if the food was ok and she offered to have it ‘warmed up’. We declined and gave up all thoughts of dessert. My friend went to pay and they gave him 4% discount!!! Now, anyone who has dined here knows it is not the cheapest and, honestly, that is a bit of an insult. More Quality...