Bass Pro Shops — Attraction in Albuquerque

Recently moved back to ABQ, visited Cabelas for the first time ever in August, was impressed and surprised by the amount of inventory kept on hand. Made three more visits between August and October spending between $300 and $500 per visit on random merch. Mostly gun accessories, archery accessories, apparel and pet items for two Labradors. Decided to add to firearm collection, did my own research, decided on two handguns, confirmed both were carried at Cabelas and made the trip back to store with $1400 cash in my pocket on a Thursday. To summarize and keep this review readable, I will leave out the ridiculous lack of customer service practices, discourteous and intentional disregard for basic politeness in the gun department. Just imagine the worst experience possible as if it was a training video for “what not to do when dealing with paying customers.” My transaction didn’t happen that Thursday mainly because of the excessive amount of wait time by the arrogant employees in the gin department. No sense of urgency or respect for peoples time. Most humans have had at least one job in their life in the service or customer service industry and these are the people that have nothing to but watch arrogant, slow and rude store employees work as they wait for permission to buy a gun from your company. It’s painful to experience but you are at their mercy. I played their game and waited for 40 minutes with my name in “queue” still with two names ahead of me, just to have the entire waitlist cleared without any names being called. What a joke. Bear in mind my family is also waiting for me. I ask why? How? Etc.? Without getting any explanation other than “ sometimes the employees get impatient waiting for the customer to respond when their turn comes around. Thats not what this was. I put my name back in the flawed queue system and ended up leaving ten minutes later. I returned to the store the next day, Friday earlier, around 11:00am with my $1400 for the two pistols. I was the only customer at the time in department and no one could even say good morning. I had to put my name in the “queue” to be acknowledged. I get a young, arrogant guy that exuded the attitude of me being an interuption to his morning. Whatever. I’ve already done my homework so all he has to do is complete the paperwork for my transaction. Doesn’t happen. He lies at my first question about what brand of .22 single action pistols are in stock. I already know. For reasons unknown, he tells me that all cabelas carries is “Ruger.” I’m there for the “Heritage” in front of his face. When I read to him all the brands he carried in his case, he doesn’t like it. He continues to sabotage this simple transaction by continuing to lie at every question from needing my i.d. to show me a gun, he can’t go to back room to check backstock without my i.d., which I requested he do because the Heritage .22 in display case is damaged beyond anything I would buy. The entire bluing on frame and cylinder has deep scratches, gouges, nicks and obvious intentional poor handling over time. His lie to explain was “all Heritage pistols come this way from the factory”, and besides that, it’s the only one they have in store, even though he won’t look in back.A more experienced and informed customer didn’t buy his lies and when challenged to explain over and over he decided to sabotage the transaction.Two days in a row a customer tried to hand over $1400 for two pistols and they couldn’t even complete the simplest transaction.This gun department has lost their own sales, and more importantly, sales for every department due to this experience.They are not the only game in town and especially with the internet these days.They’ve lost sight of why they exist and somehow it’s ok for these employees to carry arrogant attitudes like they are doing you a favor by letting you buy merchandise from them. Maybe they will help you maybe they won’t. It depends on how they feel that day and it’s a reflection of the management. Monday I purchased the same 2 pistols at BMC Tactical. It...

I ordered online @2pm and the website says If you order BEFORE 4PM you can pick up item same day. I waited til an hour before they closed and still didn't receive a confirmation to pick up when I called the store for them to rush me off the phone saying it won't be ready until tomorrow. Why did this company set up the expectation that I could pick my order up the same day when that obviously wasn't the case. Disappointed they set an expectation that was not met.. I could understand if I made an order for multiple items or was "Walmart" shopping for milk and eggs etc, however, I purchased ONE item and wasn't informed that my item wouldn't be available. Not ideal when you're 2 hours from the store. That's a 4 hour drive there and back. I cleared the rest of my night to wait for an order that never came. Now I have to cancel any plans tomorrow for a 4 hour unexpected round trip to pick my item up when I could have shipped it for a few days later IF the expectation was met. A simple email stating the order was delayed or wouldn't be available is the most I was asking for because it's the holidays and I completely understand being busy and/or understaffed but to be left calling the customer service line AND the store to be told nothing more than "it will be ready tomorrow and I'm sorry for the delay" is just unacceptable... Don't set an expectation you are not willing to meet for a customer if you can't follow through with your word. That's like making a promise and shaking someone's hand while looking them in the eye saying "I'll take your money" but turning your back when I try to get the product. This isn't something that's being shipped to only blame UPS or FedEx for any delays, this was straight from Cabela's that had this product IN STOCK at the store. Huge disappointment and false advertising I hope Bass Pro Shops/Cabela's can STOP being so greedy and START taking care of their customers to avoid unsatisfactory, unfair and just corporate greediness and realize the customers DO matter. To be clear, I am not blaming customer service staff or the store staff as the emails are more than likely generic and automated which tells me it's a corporate problem. This was my first online order but I've spent thousands and thousands of dollars at this store for more than a decade. Before this store in Albuquerque was built, I would drive to Denver to get my "Bass Pro Shop/Cabela's fix" and this online experience as well as how the direction of this company is going has me wary for future purchases. Sorry I don't have a Cabela's credit card or account but I've spent too much money on "recreational" items to be treated like my money OR time doesn't matter. Not to mention but I also signed up for emails for a $10 off $75 or more coupon for it to not be valid when making my purchase as well. Just a bad experience all the...

I would like to share an extremely unprofessional and upsetting customer service experience that occurred during a recent visit to your store on September 3, 2025.

My husband and I attempted to return an inflatable water hauler toy that had deflated since day one of purchase. Unfortunately, we did not have the receipt but explained that we have a Cabela’s Pro Account and asked if the order could be located that way. The employee assisting us, Marcus, stated he could only search by card number. Since my husband has purchased numerous items from Cabela’s using different cards (hunting, fishing, camping, etc.), he tried multiple cards.

During this process, Marcus displayed visible frustration. While handling the product box, he became so frustrated that he ripped it. His behavior was unprofessional, hostile, and made us uncomfortable. At that point, I requested to speak with a manager.

Manager Seth arrived, and my husband explained how poorly the situation had been handled. Instead of addressing the issue appropriately, Marcus dismissed us with a hand gesture and walked away to stock sodas. This was dismissive and unprofessional.

When we explained to Seth how Marcus had treated us. I also commented that if Markus was so frustrated it was probably best for him to be assigned to do other task instead of dealing directly with customers. Seth got mad at the comment and he immediately raised his voice and defended his employee, saying we would not be allowed to “talk to him like that.” We clarified that we only expected Marcus to apologize for his unprofessional behavior. Instead, Seth refused to help further. In front of my children, other customers, and myself, he said to us: “You bought this shit, you take it.”

This comment was humiliating, offensive, and created an unsafe and hostile environment, especially for my six-year-old daughter, who got in the car and started crying as she was wanting a snack that is is only sold at CAbela’s and my 12 year old was also upset because after trying several boots boots for 30 min he was not able to get the boots he finally selected. It is not fair for me and my family to feel this way at a store when trying to purchase and return an item. The lack of unprofessionalism from both Marcus and Manager Seth is unacceptable. It is clear that poor leadership is contributing to this type of employee conduct.

Because of this experience, I no longer feel comfortable shopping at Cabela’s, despite our long history as loyal customers. If you value your customers, I strongly urge you to address this matter seriously. I will also be sharing an update publicly on how Cabela’s chooses to handle this complaint.

Please take the moment to read other reviews. I failed to do this and I am now finding out that this has been an issue for...