Oasis Cannabis Dispensary — Attraction in Albuquerque

My email: So, I go to Oasis pretty regularly. I drive over an hour and a half to get there, as I live in Magdalena, NM. I go for the good prices and have never had a bad bud tender or experience. I went to the Menaul Location on Saturday. I always go for the same thing, at least one prepackaged ounce $65 and a couple 5 for 20 and maybe a couple other small goodies. I always get an ounce, as it lasts me a week and it makes the drive worth it. And ounce at my local dispensary is $130. I asked the budtender for the prepacked ounce special y'all usually have and he showed me two buds. I picked one. I'm absolutely positive I asked for an ounce as I never get less. I didn't check my bag before leaving as I've never had a negative experience from Oasis. I got home, an hour and a half away, and pulled out the bulk ounce I asked for, to realize the gentleman only gave me a half an ounce. Im not sure if he gave me the wrong flower or he sold me the half ounce for $65? Either way, I'm super stressed and all out of sorts because I dose at least 4 grams a day and this wasn't worth my trip or money to drive to Albuquerque to get a half ounce for almost $80 with tax. I could've got that in Socorro, respectfully. Please let me know if there's anything that can be done about this. I'm a regular customer that spends at least $100 every visit. Oasis is my Albuquerque dispensary, and I would like it to continue being. My DOB is //** if you need to to pull up my profile. ☺️ Thank you.

Their reply:

Hi Michelle!

Don't stress! We understand the journey that you and many like you, make on each visit and we do appreciate it. Attached to this email is a copy of your receipt from one of your two purchases made, where you were charged for a half ounce.

So, while it is evident that our budtender misunderstood and/or made a mistake. You were not charged for a full ounce. We will be reaching out to the budtender to remind them that our guest's orders need to be read back to them, before a card is charged or cash is accepted to ensure this situation doesn't repeat itself.

We've also made a note within your account to offer you a FREE OCC "GAS" brand preroll of your choosing on your next visit. Forgive us for the miscommunication, we're thankful you were charged accordingly to the weight purchased. Have an excellent rest of your day, we appreciate your business and look out for us in Belen and Los Lunas soon! Kind regards, Oasis Cannabis Co.

ETA: The manager has reached out to me, and was nothing but kind, as I had imagined. He has rectified the situation better than I could of ever appreciated him for. So happy this is my go to dispensary in...

I had a great experience here. So I ended up having a few hiccups. First, I used my passport rather than my out of state license which created some confusion when I had present my New Mexico Reciprocity card. Which, was not being accepted in the system even though everything was right. I even tried to log into the New Mexico State Portal but it kept telling me it was invalid….but it wasn’t. It wasn’t till later that I remembered when I first got my Med card hearing that the person who did it mentioned it was sweet that it worked the first time.

Anyway, I ended up going on a day when the almost the entire store was pretty much 40% off and after 45 minutes, I was ready to just pay the tax and go. HOWEVER, the manger came out and because of all the trouble, he gave me the Make it Right discount which ended up saving me the entirety of the tax minus $5. A+ for just that.

What makes it A++ is : The buds that were on sale weren’t your typical aging products either. Freshly packaged 40g bulk flower at 25% THC for $110?! 2 gram dispos for $35, quarter oz of wax for the same price, etc etc. after coming home to testing the products I had just procured, I spent hella time writing this review because I spent...

They got alot of product from other company knows as pre packs that good and prices dencent but I was rushed and they got me the wrong strain and when I've walked out of the door! I went to check and noticed it wasn't the one I asked for and I went back and they just told me they didn't have it so I just took it I didn't want to go through the waiting line and I am deaf and one of staff made it harder in me so this is why I only gave it a 3 for lack of communication and was rushed they wanted me and out . The vibe wasent smooth sorry but this is my honest response and experience. But awol "the daily grape" brand was decent but I was asking for modified grape and online it shows it in every shop in Oasis and they didn't even bother looking for it 😑 and this place was my very first time and when I went back in they made me sign in again and wait 5 mins go by and that when a guy came to the door and said nope we dont have it. 🤦‍♂️🤷‍♂️🧏🏻‍♂️ was very disappointed and the bags are are sealed once you open it u can't close the bags and u can't see the inside what the buds look like or there no clear view through bags which...