Starbucks — Restaurant in Albuquerque

This post is more a humane tragedy, somewhat long but worth the read. My wife wanted her usual pick me up so we pulled in, as drive thru was long she decided to go inside for faster service.

Now the scene is set.

I decided I had better run to the restroom before our drive to Santa Fe. I walk in and head straight to the restroom. Was not greeted or spoken to. 👎My neighborhood Starbucks may have me spoiled. Strike one. I realize that the bathrooms are on a code entry locking system. I immediately thought okay they want to avoid non customers the opportunity to wash up. I approach my wife, who is now paying for her order, and ask the barista for the bathroom code. The barista ignores me like I am a ghost. So I politely in the next breath tell my wife I need to use the bathroom and asked her (directly in front of said barista) if she can ask the batista for the bathroom code. Strike two.

The environment is very bright yet there are no comfortable furniture in which to lounge in this particular establishment. It is intentionally the most unwelcoming Starbucks that I have ever seen. Eh mabe it is built for speed.

Here is Strike three!

This is a taught behavior! Your employees don't greet customers. A service travesty. This purposely leads to an unwelcome environment. There was a conscience decision made to incorporate or add door code locks to bathroom doors. Even if you have a transient population issue with homeless using your bathroom then wow at worst you are providing a public service and corporate can write off the paper supply budget. Absolutely freaking inhumane! Your store manager knows better but your general and district manager are asleep at the wheel. They manage multiple Starbucks and can't walk in and see the estetic and vibe are completely different from other stores? No valid excuse.

Starbucks, you have failed these employees by teaching them they need to give a customer a code just to take a leak. You have failed the community by intentionally making 🚻 unavailable to the general public. You have failed the universal balance by making your location an uncomfortable visit for any patron dining in.

Not every location is a winner but hey maybe you general and district managers are working from home. Sure seems like...

Today my husband went out of the kindness of his heart to get me Starbucks with ballon’s this morning for Valentine’s Day ! While I was get ready for work like normal I was drinking my starbeees! Right it was almost finished and then I toook a big gulp and felt a sharp object in my mouth ! I instantly pull it out and it was an aluminum or some type of metal from something! I thought I was okay after pulling it out of my mouth and BAMMMMMMMP I felt a hard scrape on the back of my throat I instantly started throwing up ! As soon as I got to a point that I could breath I had I grabbed my husband and he call Starbucks the woman who answered the phone was very rude to him after telling her what had just happened! Her response was “ I’m sorry to hear but I can remake the drink but I can’t refund my husband hung up not mowing what to do he didn’t want to argue …I felt that, that was unexceptionable so I call back again this time asking for a manager. A woman again answered the phone and after asking for a manager she right away informed me that there was no manager at that location at that time . I let her know again what had happened that the woman who may have or may have no been on the phone previously to my husband was calling was very rude! I also informed her again of the situation that had happened with my pink drink, instantly start talking over me and being rude ! She said and I quote “ I can give you a refund but only for the pink drink “. What do you guys think I literally took in a metal object into my body ? I think I should get a refund for my WHOLE ENTIRE ORDER not only did I take in metal but I now am insured that they are not CAPABLE OF MEETING THE HEALTH PROTOCALLS ? AT THIS POINT IM NOT SURE IF ANYTHING I PURCHASE FROM THEM WAS SAFE TO EAT OR DRINK. I did contact eveyone I can think of contacting which is the corporate, as well as cdc health. The location I went to was the Starbucks 3501 Menaul Blvd NE Albuquerque, NM 87107 United States I DONT ADVISE ANYONE TO GO THERE If anyone has any advice I could...

I normally like to go my normal location which is central & Colombia cause I actually get charged correctly .I came to this location Thinking the store manager Sadie saved my receipt on how to correctly charge me but it was not saved by the register. so I gave this guy that calls him self the store manager my order from my app that way he could refer back to the receipt from last week when the real store Manager rung me up . So normally I get a white mocha made out of heavy cream add 8 pumps vanilla .so basically since they don't got a cold foam button.They ring it up as vanilla sweet cream cold foam .why would you want to charge me an extra charge for the vanilla.when the vanilla sweat Cream cold foam is made with vanilla. Thats double charging I was there @ 11 am this morning Dude claiming to be the store manager if I'm not mistaken isn't Sadie the store manager ???. She was the one who correctly raing me up ...this guy that calls him self the store manager ,he said he's instructed to charge for vanilla scf and vanilla....it's funny how u called Ur own boss out ,saying she's wrong on how she's charging me . Obviously she knows a lot more than you cuz she's charging correctly ur a pathetic moron to really argue with someone ....be professional ... I know my stuff I probably been going to Starbucks longer than you've been...