LensCrafters — Attraction in Alpharetta

I went through 4 exams, prescribed contacts that caused multiple severe eye abrasions to the point where my eyes were so red it resembled pink eye and I kept getting eye infections. The 1st set of contacts that was prescribed were misdiagnosed. The doctor had me fitted a 2 1/2 year old prescription. After my regular physician prescribed medication for the numerous infections over a period of about 5 months and my eyes finally felt ok, I returned to the eye doctor to be fitted in the contacts.

I am the patient! Therefore, I feel as if a patient says, "these contracts feel a little thick and it's a little blurry" immediately, the doctor should have been concerned but she decided that it was a new pair of contacts and I would have to get used to it. Later that night after it was time to remove them, I found two contacts in my left eye. The package of lens that they gave me to put on before I left their office, (after what is now the fourth exam), had 2 lens attached to each other and I put them in my eyes and wore them all day. This became very irritating! My eyes were red, I had a headache for days following this and as usual I could wear contacts in my eyes. Back to square one!' Too and insult injury, they charged me $50.00 for the mistakes that they made. I was told that it was for the exam because one of their other doctors checked my eyes.

Considering the way that I have been treated, the lack of customer service and fairness, I could write a book! I just didn't know that they needed money from a struggling, poor grandmother so bed until they would scam me for an extra $50.00.

BUYER BEWARE OF THE LENSCRAFTERS IN...

The actual doctor consultation was fine, speedy and efficient. However, I waited nearly an hour and a half pass my appointment time on a average Thursday morning to be seen even though there were only two folks in front of me. Granted, this might have been out of the office's control, but it felt ridiculous to me. Additionally, I was charged for a pretest that I explicitly asked if I would be charged extra for (told I would not be) and asked to opt out of just in case. They said it was required, however no where on their website in signing up for an annual eye exam did they indicate that was necessary. If I had known, I would have gone to the other nearby Lenscrafters location that did not perform the same test a year prior. It was more so frustrating because although they said the eye pictures were for my health, I was told nothing about what the pictures showed/what they indicated about my eye health, but charged 40 dollars for the procedure. I waited an hour to be seen, and was forced to take an Optomap despite clearly and explicitly saying that I DID NOT want the test performed if it were to cost extra. After looking up common procedure for pre tests for an eye exam, an optomap is widely considered a not necessary, additional test, and to be told it was required and NOT MADE AWARE that i would have to pay for it during my pretest showed an embarrassing lack of professionalism and consideration for a client’s requests/needs. Good to know that this location operates as a money grab. Won’t be back ever and would heed others away. Very disappointing and...

First let me preface this by saying that I’ve been getting my glasses from this store since 2012 and have always had a very good experience. In fact, I’ve continued to get my eyewear from this store after moving further away, which brings me to the last couple of months. Overall everyone have been great to work with. But it has been the sales representative that really shined! When it comes to the definition of great customer service, her name should be in the same sentence. She’s gone above and beyond when making sure that my glasses were perfect, even when it meant making three different changes to get just right. And every time she did so with professionalism, patience, being knowledgeable, knowing when to ask a colleague for assistance while always doing it with a smile. In my opinion that’s what great customer service is: “going the extra mile” With that said, in a time where negative reviews or comments seem to outnumber the positive, I hope this review can contribute to the list of positives and give kudos to your employee at this location!

UPDATE 08/08/21 Review #2 Another awesome experience and I didn’t even step foot into the store. Kudos to Nadia who’s helped me in the past; always providing excellent customer service, happily shipped a pair of glasses that I hadn’t been available to pickup for a month or more. The approach of excellent customer service is no different; whether it be in the store or on the phone, Nadia takes is seamless – makes the experience a pleasure. With that said,...