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American Signature Furniture

United States Florida Altamonte SpringsAmerican Signature Furniture

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Just had my couch delivered this morning by Leo and Juan. I've had plenty of furniture/appliances delivered to my various homes by different companies and you always hope the delivery guys are going to treat your product and home the way they would treat their own. These 2 fellas are a prime example of not only professional, polite and respectful but also get the job done quickly and neatly. The store scheduled my delivery for today between 8-10am but told me the delivery guys would call on their way. Leo and Juan called me when they were 15 minutes away which was plenty of time for me to step out of work, I let them in and within 22 minutes (I was timing myself for how long I was out of the office) my sectional couch was carried inside (very cautiously avoiding bumping any walls and even wiping their feet with the heavy sections in their arms), unpacked and assembled with care. I offered to help them in any way with the process but you can tell these guys have been doing this a while so I just stayed out of the way. Leo and Juan were friendly, they answered some of my questions regarding the new couch, they were very respectful and professional while inside my home, cleaned up the cardboard and plastic packaging and away they went. We need more people like these 2 guys in that industry, thank you again guys!! -By the way I just wanted to add a quick note about Tim, the sales rep in the Altamonte location. Tim was great! After shopping around numerous furniture stores in the area for a couch, we finally decided on one of the sectionals we liked from American Signature. Tim was very helpful, polite, informative, and must say my absolute favorite part was that he did try to hound us or follow us around the store when my girlfriend and I told him we were just there to look around and take some measurements. He simply stated to let him know if we had any questions on any furniture and he left us to ourselves. I do not like being pressured by sales reps when I walk into stores and Tim was one of the only reps at the 5 stores I went to that did not follow me around the store when I stated I was just there to look around. We will definitely be back soon for more furniture from American Signature as long as we get Tim, Leo, and Juan.

Frank Guthman III

On black Friday I was passing by American Signature with no intention of buying anything. In passing, I saw a lamp I'd been coveting for months now but had only seen online, and in my procrastination hadn't taken the time to order. I went inside - quickly deciding that regardless of price I would be leaving with that lamp (forgetting one usually has to order the inventory and wait for weeks before you could pick up or it be delivered- as had happened with my bed that I had pre-ordered from American Signature months prior.) This is where this great, friendly personality, consultant Henry Williams comes in. He greets my family and I and immediately makes us feel comfortable and acknowledged. He was extremely attentive, full of wit and was impressively resourceful. He answered all of our questions and concerns with a cheerful and willing disposition. He somehow works this elaborate magic, because next thing you know, I'm walking out of this place with everything I want and need (my highly coveted, aesthetically pleasing floor lamp and my scrumptious faux sheepskin rug...ugh, I love them so much), at these HUGE markdowns! Best day ever! He went above and beyond to make sure this moment happened for me with little to no hassle. I am so thankful for his hardwork and his exceptional customer service, despite having worked a long shift the day right after Thanksgiving his spirit of service did not waver. He showed up and showed out and made my experience at American Signature that much more enjoyable. Thank you for that pleasant black Friday experience - my first one ever.

A H

Update: The back of the couch broke on the bottom where you sit. We called and they said it was covered under warranty. They sent someone out a couple days after we called. The said they would order a part to fix it. After nearly 3 weeks and many phone calls to figure out what was going on we were finally told they were just going to replace the whole section (love seat next to the chaise). Kevin and Martin came out and quickly got it changed and they arrived an hour ahead of the initial arrival time frame of 2-4! Moved down to 4 stars due to durability of the wood (looked like pine which isn't super strong but is light). We were also told dogs should be fine on it. The fabric definitely looks well worn compared to the new part of the couch. Still a VERY comfy couch and would recommend especially if you don't have pets. (Old/1st part of review) David and Goe did an awesome job delivering our couch! Steven did a great job helping us find a great couch for our space. Very informative about what all they have to offer and the different seat types. We went with the 4-piece Winston sectional with the Cumulus cushions. I am 6'3" so I wanted something deep and pretty tall. I can sit back and look like an average height individual in this couch. The lumbar support pillows are great since you can sit all the way back and your legs sticking out and dangling. Overall great experience and great purchase. Don't forget to tip your delivery people!

T.J. Scovel

Bought a sectional from American Signature on 5/25. Our sales person, Cliff was great and found the color we wanted. Delivery set for 6/10. ON 6/10 I received an automated call that the delivery was now 6/13. Problem 1, no follow up at all, just an automated message. “Office manager” offered a discount on delivery. On 6/11 I receive a call from the “office manager that the sectional will now be delivered on 7/11, a month later. Further discount on delivery fee. Now I have no living room seating because I already sold my old set because I had a delivery date (on my receipt) and no solution to correct other than being told that I’ve already been given a discount (the same Memorial Day discount everyone received). I understand with COVID that supply chains have been broken but then don’t sell furniture that is not available to be sold. Update, new delivery of final piece of the sectional (we have 2 out of the 3 pieces) will be July 29, maybe, because it’s still an ETA.

Alex Papadopulos

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Address

150 N State Rd 434 #1080, Altamonte Springs, FL 32714

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(407) 571-0529

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americansignaturefurniture.com

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Overview

4.9

(2.2K reviews)

Just had my couch delivered this morning by Leo and Juan. I've had plenty of furniture/appliances delivered to my various homes by different companies and you always hope the delivery guys are going to treat your product and home the way they would treat their own. These 2 fellas are a prime example of not only professional, polite and respectful but also get the job done quickly and neatly. The store scheduled my delivery for today between 8-10am but told me the delivery guys would call on their way. Leo and Juan called me when they were 15 minutes away which was plenty of time for me to step out of work, I let them in and within 22 minutes (I was timing myself for how long I was out of the office) my sectional couch was carried inside (very cautiously avoiding bumping any walls and even wiping their feet with the heavy sections in their arms), unpacked and assembled with care. I offered to help them in any way with the process but you can tell these guys have been doing this a while so I just stayed out of the way. Leo and Juan were friendly, they answered some of my questions regarding the new couch, they were very respectful and professional while inside my home, cleaned up the cardboard and plastic packaging and away they went. We need more people like these 2 guys in that industry, thank you again guys!! -By the way I just wanted to add a quick note about Tim, the sales rep in the Altamonte location. Tim was great! After shopping around numerous furniture stores in the area for a couch, we finally decided on one of the sectionals we liked from American Signature. Tim was very helpful, polite, informative, and must say my absolute favorite part was that he did try to hound us or follow us around the store when my girlfriend and I told him we were just there to look around and take some measurements. He simply stated to let him know if we had any questions on any furniture and he left us to ourselves. I do not like being pressured by sales reps when I walk into stores and Tim was one of the only reps at the 5 stores I went to that did not follow me around the store when I stated I was just there to look around. We will definitely be back soon for more furniture from American Signature as long as we get Tim, Leo, and Juan.

Frank Guthman III

On black Friday I was passing by American Signature with no intention of buying anything. In passing, I saw a lamp I'd been coveting for months now but had only seen online, and in my procrastination hadn't taken the time to order. I went inside - quickly deciding that regardless of price I would be leaving with that lamp (forgetting one usually has to order the inventory and wait for weeks before you could pick up or it be delivered- as had happened with my bed that I had pre-ordered from American Signature months prior.) This is where this great, friendly personality, consultant Henry Williams comes in. He greets my family and I and immediately makes us feel comfortable and acknowledged. He was extremely attentive, full of wit and was impressively resourceful. He answered all of our questions and concerns with a cheerful and willing disposition. He somehow works this elaborate magic, because next thing you know, I'm walking out of this place with everything I want and need (my highly coveted, aesthetically pleasing floor lamp and my scrumptious faux sheepskin rug...ugh, I love them so much), at these HUGE markdowns! Best day ever! He went above and beyond to make sure this moment happened for me with little to no hassle. I am so thankful for his hardwork and his exceptional customer service, despite having worked a long shift the day right after Thanksgiving his spirit of service did not waver. He showed up and showed out and made my experience at American Signature that much more enjoyable. Thank you for that pleasant black Friday experience - my first one ever.

A H

Update: The back of the couch broke on the bottom where you sit. We called and they said it was covered under warranty. They sent someone out a couple days after we called. The said they would order a part to fix it. After nearly 3 weeks and many phone calls to figure out what was going on we were finally told they were just going to replace the whole section (love seat next to the chaise). Kevin and Martin came out and quickly got it changed and they arrived an hour ahead of the initial arrival time frame of 2-4! Moved down to 4 stars due to durability of the wood (looked like pine which isn't super strong but is light). We were also told dogs should be fine on it. The fabric definitely looks well worn compared to the new part of the couch. Still a VERY comfy couch and would recommend especially if you don't have pets. (Old/1st part of review) David and Goe did an awesome job delivering our couch! Steven did a great job helping us find a great couch for our space. Very informative about what all they have to offer and the different seat types. We went with the 4-piece Winston sectional with the Cumulus cushions. I am 6'3" so I wanted something deep and pretty tall. I can sit back and look like an average height individual in this couch. The lumbar support pillows are great since you can sit all the way back and your legs sticking out and dangling. Overall great experience and great purchase. Don't forget to tip your delivery people!

T.J. Scovel

Bought a sectional from American Signature on 5/25. Our sales person, Cliff was great and found the color we wanted. Delivery set for 6/10. ON 6/10 I received an automated call that the delivery was now 6/13. Problem 1, no follow up at all, just an automated message. “Office manager” offered a discount on delivery. On 6/11 I receive a call from the “office manager that the sectional will now be delivered on 7/11, a month later. Further discount on delivery fee. Now I have no living room seating because I already sold my old set because I had a delivery date (on my receipt) and no solution to correct other than being told that I’ve already been given a discount (the same Memorial Day discount everyone received). I understand with COVID that supply chains have been broken but then don’t sell furniture that is not available to be sold. Update, new delivery of final piece of the sectional (we have 2 out of the 3 pieces) will be July 29, maybe, because it’s still an ETA.

Alex Papadopulos

American Signature Furniture

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