Kohl's — Attraction in Altamonte Springs

This was going to be a 5 star review. I had three phenomenal associates assist me. I was on a time crunch and needed a dress for the following evening for a healthcare summitt. I was at a lost, but then these two lovely young ladies came to the rescue. A few dresses were picked and i tried them on. Both girls loved the dress and We picked out an outfit. They suggested a pair of black pumps to finish it off. I looked at the time and realized it was 10:02 and the store closed at 10. I apologized and they said it was okay and were glad tp help. I thanked them and was so happy.

I then began to quickly walk towards the register but recalled the shoes needed. I knew exactly which one however a man blocked my path. The man then extended his hand and pointed towards the register and said the store was closed. I then explained how the young ladies helped and suggested the shoes and I was told it was ok to quickly grab since they would be straightening for a few minutes. He then stepped a little closer, looked towards my 12 year old little girl behind me and said that he would make me leave and without the clothes if i did not check out then. I was floored. The poor cashier was trying her hardest to be nice but the situation was just very uncomfortable.

I then told the man how the girls were very helpful and needed the shoes for a presentation the following AM. Now i understand the store was closed, but what ever happened to going the extra mile? I asked him again to please allow me to get the black shoes that were located literally 15 feet away. He again said sorry no, and repeated himself and stepped a bit closer which made be feel very uncomfortable. I looked at this man and said it was not right and not how customers should be treated. I had over $300 worth of clothes in the cart consisting of 3 pieces of clothing.

Then he tells me I should be more considerate of his associates because now and because of me, his associate would have to stay late. The time now was 10:05. Meanwhile my little girl is watching this man speak to me so direspectfully. I then asked for the managers name and he boastfuly stated he was the manager and his name was Mitch. I then asked him who his manager was and he said he was the store manager. I told him that everyone reports to someone and that people should not be treated like garbage and as though my $300 didn't matter. The transaction was completed and my receipt is time stamped at 10:06 PM.

I was so upset by his treatment of me as a professional women and mother especially in front of my little girl that my hands physically began to shake while attempting to slide my Khols card. The cashiernwas trying to calm me and i apologized to her and said I shock because of how emotionally straining that situation Was.

Mitch walked away and the young lady was so kind and patient with me. My daughter too was shaken as she had never seen anyone speak to me in such a manner nor threatened to be kick out of the store. Had I not needed the clothes and or had more time, I would have left it all then and there.

The truth however is that 3Khols carries beautiful quality products and honestly, those three young ladies were true life savers.

I wrote to Khols via the Corporate website, explained what occurred and asked for a return call. It is my hope that I am called and that action is taken. I have never felt nor been treated so horribly as a consumer as I did tonight.

I hope the Khols District Manager reads this post and contacts me. I will be sharing this experience with my friends and co workers. No one should ever be treated as though you nor your hard earned...

Last weekend my wife, 6 month old son, & I headed over to Kohl's for an afternoon of shopping as we do every few weeks. This time was different. When leaving the family dressing room on the men's end of the store, an employee quickly descended upon my wife and son as I headed to grab a larger size asking if her, "Did you just leave the dressing room? Were you all in there together?" The accusing tone was uncomfortable for her and unjustified. He then told her she and my son are not allowed in the dressing room with me. It wasn't a preventative measure to ensure she didn't go into the dressing room with our child and I, it was a shaming for having been in there in the first place.

When I circled back around to my wife and son I was shocked to hear this happened. I'm almost happy I wasn't there for the conversation because judging by the tone, I'd have reacted in a way consistent with the absurdity of it all. On the way to the restroom I saw the gentleman who basically scolded my wife and was given a dirty look. (What in God's name is wrong with people?)

When I asked to speak to the store manager I was met by a timid figure who after 2 seconds of telling him the story was told, "I know exactly who you're talking about." I asked if there's s policy about families inside the dressing room. His response was that it was unofficial and unwritten. That to me is a NO.

He then asked if my wife was BREASTFEEDING which she was not but that's beyond inappropriate to ask and also NONE OF YOUR GODDAMN BUSINESS.

The conversation was minimally apologetic and made me feel less than valued as a very frequent customer. Although we generally enjoy the shopping experience, we will never return to this location and will be spreading the word about the harassment and poor quality of service by the manager when given an opportunity to make things right. Will be filing a formal complaint...

Talk about how one employee can make all the difference - in a bad way! I was having a wonderful time shopping, finding what I needed at great prices and accepting the fact I would inevitably have to make some returns because the fitting rooms are still closed for some reason, when everything changed at checkout. Although the employee was “acting” friendly she was SO obnoxiously pushy about trying to sell me the credit card. It was unbelievable! I even explained that I have too many store-exclusive credit cards, am still paying off wedding debt, only shop for clothes once a year or so, and the only reason I was even shopping then was because I HAD to for my new job. Her response? “Well, if you have the money in your debit account anyway, you can pay it off right away and it only helps your credit!” Lady. Signing up for a new line of credit puts a ding on your record for Two. Years. Not to mention it lowers your credit history age. If you don’t even understand how credit works, you have NO business trying to get people to sign up for credit cards. Either that or go work in the auto sales industry because you have that slimy car salesperson vibe DOWN. I don’t know if this is a location thing and management is pushing sign-ups or if it’s just her because I returned the items that didn’t fit to the Oviedo location and had a wonderful experience! The cashier didn’t even ask me about signing up for the card. She was happy to use my Kohl’s Rewards and we had a pleasant conversation. Now THAT is customer service. Oviedo will get my business from now on and I will...