T.J. Maxx

I went this store to return a CK purse with the receipt, all tags and also full filling papers. The, lady her name tag says that she is store coordinator . She was very rude! When I show up as a client on her spot , I tried to nicely looked at her and with my smile. She Never looked at me, I said hi to her nicely and no response . After that I tried to explain about my return the purse which was never used! She didn’t accept my return. She told me it’s over 30 days, I asked her ok no problem please give me store credit, but she said no! Please let me know is it ok? Is this a good customer care?? I just attached a refund policy here it says merchandise credit is okay if over 30 days from the purchase date! What was wrong this lady , it’s really hard to understand! Now I don’t want to go this location again.