WARNING - do NOT pay to stay in the Garden Villas at DLH Anaheim! 💔

I want to warn all my Disney Fans about our recent trip at the DLH. The Villas are currently NOT worth it due to electrical issues. During our recent stay in room #0251 (Deluxe Garden Villa) from 9/16/24 - 9/20/24 we did NOT HAVE POWER.

We paid $600+ a night and LOST POWER from 1am-5am during 2 of the 3 nights we were there. We were there to celebrate my toddlers 3rd birthday & he didn't even want to be in our hotel room because he was AFRAID of being there due to the power loss and darkness. My mom (65 years old) tripped & fell on the way to the bathroom because we could not see!

The first time we lost power (9/18 @ 1am), we weren't even aware it was going to happen. We came home from the park after 1am (since we stayed at the park till after closing it's a very long walk from Disneyland Park to the DLH) and came back to a note with a glowstick taped to it saying we would be "without power due to scheduled maintenance". We had to fumble around the room in the dark and couldn't charge our dead phones to use as flashlights. The provided glow stick was basically useless. The food in the fridge went bad. When I called the front desk they're only response was "you were notified about the maintenance" (as if coming home to a note & a glowstick is considered "notified") and didn't offer any solutions or a different room. They told me most guests also didnt have power, but when I spoke to a maintenance worker he said that only rooms on the 2nd floor of the Discovery Tower were experiencing power outages.

The 2nd time we lost power (9/19 @ 130am) we were in our room, watching a movie with my child in bed & we all lights suddenly went out AGAIN. When I called the front desk, they told me we shouldn't be affected (but clearly we were) then put me on hold for 10+ min. When my toddlers started crying because he was afraid of dark & kept trying to leave the hotel room, I decided to walk down to the front desk with my child. To be honest, I was livid. I couldn't find the ridiculously hard to locate front desk and packed my toddlers around the resort at 2am trying to find someone to speak to. Eventually, they did offer us a different room, but it was our last night there & it was in an entirely different tower. So to move rooms were would have to pack in the dark, then relocate to an entirely different area.

We are night people. I work nights at a hospital in a trauma center/emergency room. 1am-5am normally would be the time when most guests are sleeping, but for us that time frame is when we're awake & spending time together. If I was aware and notified of the "scheduled maintenance" at the time of check in i would have chosen a different room. I worked VERY hard to save money & be able to afford this trip. I'm a single mother & quite frankly worked my butt off so my toddler could experience the "magic" for his birthday. But apparently DLH version of a "magical stay" involves using a glowstick to see in your room.

Besides the power issue, we had several other complaints about the Villas. The water never got hot or cold. We took slightly warm showers & brushed our teeth with warm water. The wifi didn't work near our room. Its like a 5 min walk to get to the ice machine from our room. They didn't bring our luggage for hours after checking in. House keeping didn't clean our room until we complained about it. The only options for the TV are to either watch a few basic cable channels or use a QR code to connect your phone/device to stream & mirror your own Disney+ account on the TV. Wouldn't you think a company that makes a revenue of 17+ million dollars A DAY would provide you with in-room disney+ for free?? And since the wifi didn't work we couldn't even connect to the TV most of our stay.

After talking to customer service multiple times, they finally did credit us $400 but our bill was still almost $2k (for 3 nights)

I just wanted my toddler to have an extra magical time for his birthday, not spend $2k on a glowstick