Our party was at Disneyland for the whole day and we had reservations for Naples at 830pm. We were going to do Goofy’s Kitchen but I was more in the mood for Italian food with a nice view of Downtown Disney . Wanted to relax and not get up and down for a buffet . So we arrived off the monorail and to the reservation booth at 8pm, 30 minutes prior to our reservation so I could request for upstairs dining to make sure I don’t get seated downstairs . I didn’t want the noisy kitchen atmosphere with a food court feel . So she said no problem I will make sure to note that you want upstairs dining ONLY and we have your reservation so when the rest of your party arrives we will seat you . The rest of the party arrives at 827. The woman who reserved our table had just gone inside and two other ladies appear at the booth . So we told her that she was going to seat us upstairs for our 830 dinner . The reason I keep emphasizing the time is the two ladies said oh the upstairs is closed . I said what ??? The other lady noted my request for my 830 reservation to seat us upstairs and now you tell me it’s closed ? Yes mam, I’m sorry it closed at 830. We can see people eating up there but she says no more tables are being served up there and you have to sit downstairs and that they close upstairs at 830. Then when I asked why would the other lady say ok when she knows our reservation time and didn’t say it would be closed. The lady says um well I don’t know . Sorry . Her shift ended . If I could have went someplace else at that hour in the Downtown district I would have but we didn’t have any other choice . So they sat us downstairs against a wall in the corner by the open kitchen like we were some afterthought . I was so looking forward to eating here and sitting upstairs and looking at the view as this was my last trip to Disneyland . The ending was a disappointment .

Please educate your reservation desk what is the schedule and rules of your establishment for that day. Don’t say you can do something and not follow through . Then to be put against a wall next to kitchen almost felt like someone being vindictive . Note : just to mention , I was never rude to the two ladies or angry I just was disappointed . So not sure why we were seated around the corner , maybe just happened to be The server was ok but we were not told there was dessert here . It was not on the menu . But others say there is dessert that they recommend to you . The food was good not the greatest but good . At least that made the 160.00 tab for 4 people bearable . Atmosphere was terrible . If you want a nice Italian dining that’s not like a glorified Sabarro’s in the mall , then do not go here .