Campus Edge Ann Arbor — Attraction in Ann Arbor

Have had a really good experience living in the Hub this year. First off, the new management team is really solid (I think many of the negative reviews on here are due to the old management team and also while the building was being finished at the end of construction. The Hub is a brand-new building, so there was a little bit of construction still being completed during move-in. Obviously, that is not the case anymore because the building is completed now). Any time that I have needed something fixed, management is extremely quick to respond and are very polite and courteous. Management also does a very good job of keeping the building clean and running smoothly. I have only had good interactions with them.

Second, the rooms are very nice. Room floor plans are well designed, and the appliances are of good quality. I love my room because it has a beautiful view of Ann Arbor along with a large balcony (some rooms have larger balconies than others, so if this is important to you, make sure you view your room before signing the lease). I’m not aware of many other apartments in Ann Arbor with balconies like this, so this was a huge plus for me. Another thing I like about the rooms is that they come with blackout shades, which keep the rooms really dark. I also got a parking spot with my unit. The garage is very convenient because it is underneath the building and the driveway doesn’t lead out to a busy street, unlike many of the other Ann Arbor apartment buildings. If you have a bigger car, it might be a good idea to request that your parking spot be on the first parking garage level because getting down to the second level might be tight.

Third, the facilities in the Hub are better than any of the other apartments in Ann Arbor I have seen. The Hub has a large rooftop hot tub, steam room, nice workout facility, study room and a pool table. Along with the hot tub, the roof also has a great view of downtown Ann Arbor and The Big House, grills, large/comfy chairs and two fire pits (loved the fire pits during the fall season).

Fourth, the Hub is in a fantastic location. It is close to campus and is also near many of the best restaurants and bars in Ann Arbor (you will probably have a lot of friends over because of this!). Living around South U will put you closer to some of your classes, but it will certainly disadvantage you when it comes to food options and nightlife. I have lived in Ann Arbor for six years and this is by far the most convenient location I have lived in. Another aspect I enjoy about this location is that it is easy to escape from Ann Arbor and hangout by the river or run/hike trails, as they are less than a mile away.

Now that the one year learning curve has been surpassed, I think future residents will have a really good living...

After being a resident over the past year, I can honestly say that living in the Hub was a huge mistake. There have been countless issues that to this day are unresolved.

First: Management. This place has changed management several times over the year, and even though it has gotten better, it is nowhere near where an apartment needs to be. Maintenance is helpful in getting issues fixed I will say. If you go to the office with an issue, good luck. Not only will you be treated like you are idiotic and wrong they never seem to be able to help, such as the case when I was charged a late fee because I had to alter my direct deposit amount to pay the water bill. You pay a whole month’s rent (which is outrageous for what you get) to move in at the very end of August. They allow for maintenance to come in without properly notifying you. I have walked out of my room to find maintenance working on things they did not alert us about at the early hours of the morning. The account in which you enroll in automatic payments is not ran by the Hub and therefore they cannot fix any issues with the program, which there are countless.

Second: The building. To summarize how little issues get fixed, the main wood door of the building was removed in late February and still has yet to be placed back. This is a huge security issue, not to mention we have no real security at the door aside from a lady who locks the hot tub at 11pm. Our room has had countless things stop working like electricity and our ac which still struggles to work. This building was very obviously rushed to ensure it was done before people moved in, and it shows in quality. You can see the wall paper by the elevators coming off and the floors have already had to be redone in less than a year. Not to mention the fire alarm goes off countless amounts of times for no reason (3 times in one week). The amenities that were promised fall short as well. The study spaces are crammed and small. There was an espresso bar and rooftop grills that were promised that were never added. Not to mention things like the rooftop TVs never work, nor is there a way to change channels or sounds.

These issues would not even be permissible if I lived in an apartment that cost $500, let alone over 1k! I hope that students or other people who are interested in living here read these reviews and understand the downfalls of living here. We were all excited to move in at first until we actually started living here. Look into other apartments that have a proven track record of helpful management and little to no mechanical and physical issues. I understand that this is a new building, but the company is not new to student housing which is why it came as such a shock that they seem to not know...

Originally, my friends and I were planning to live here. So glad it didn't work out.

We were "helped" by someone named Leah, whose constant mistakes made the process way more stressful than it should've been. We signed for Floorplan B, but they didn't realize until 2 WEEKS LATER that they had already let other people sign before us. Furthermore, we were told that Floorplan A, the one they were transferring us to due to their mistake, was to be cheaper. They mixed up my lease with one of my roommates, and sent one of my other roommates the wrong term, and when they finally got the right information to the right people, my lease stated that my rent was 200 dollars more expensive than my roommates. When we called, Leah told us that she had both verbally informed us of the wrong price, and written it wrong on the three other leases (TWICE, because she had to send the lease again due to her mix ups). The actual price of plan A was more expensive than plan B. None of this would have been a problem if we knew the price from the get-go. Their inability to write a lease or organize information is truly incredible. No one like this should be handling ANY form of legal agreements, or customer service for that matter, because I found out from one of my roommates that an email that was meant for me never landed in my mailbox because Leah sent it to the wrong person.

But wait there's more! After we finally got the right information, we decided to void our leases because the actual rent was out of our budgets. My roommates had already signed, as this was before we found out they had lied to us about price (they sent my fixed lease last). When we emailed to void our leases because all of us signed multiple documents due to multiple mistakes, they singled out one roommate and informed her that they "couldn't void it, because a signature was legally binding", EVEN THOUGH the information on the lease was now considered wrong, and the rest of us were in the same position. We called them multiple times about this, but every time we were met with cluelessness, INCLUDING when we got through to the manager. Eventually, they cancelled our leases, which we didn't even know about until we called for conformation. Because of their endless mistakes, we had to ask for a written conformation that we were not legally bound to live in this apartment anymore.

In my opinion, the space is cute and all, but it's not worth living here. Their ability to mess up so much in a couple weeks is appalling, and I can't imagine what other mistakes they would make during the actual term. I would hate to have people as incompetent as that hold power in my...