Dallas Cowboys Pro Shop — Attraction in Arlington

FYI you can’t return anything here that you bought from the official online store NOR from a mall store!!

Bought a hoodie online from the collab with By Way of Dallas that I wanted to return. Also had bought a jacket from the same line but in the wrong size from the store at the Galleria mall. I heard they had some of the jackets from that line in stock in this store, so I called here to check on if they had my correct size and if I could return this hoodie there. No one answered. I called multiple times over two days at different times of the day too, still no answer. Fine, make the 45 minute drive to check it out. Get here, as soon as I walk in the door some male employee immediately accosts me to tell me I can’t return anything here because he can tell by the bag I was carrying my merch in that it’s from a different type of store. Fine, leave me be and let me check for this jacket! Of course they don’t have a single one in stock. I went to the check out to just make sure I can’t return this hoodie or the jacket I got from the galleria. There’s only one party ahead of me, they were not busy. I can hear the phone ringing while I’m standing in line and not a single person going to answer it. When it’s my turn I ask dude if I can return these, no “because it’s from a different warehouse.” Tf?! I tell him that would’ve been nice to know before I drove all the way out here, since I’ve been trying to call and no one ever answers. He said “oh really because we always answer!” Obviously not because the phone is literally ringing as I’m standing here and no one is answering it!! He said “oh well we’re busy ma’am.” ???? There’s like 6 people in this entire store right now FYM?! Whatever, just FYI you can’t return anything here you bought from the official pro shop store OR from a mall store, and the employees here are not inclined to help you...

I recently purchased several Dallas Cowboy shirts at ATT Stadium Pro Shop. You can no longer try on so I took them home and after reading the tag (100% cotton) decided I probably should get a larger size. So took the shirts back the following day to exchange and one of the shirts they did not have in the size I needed. The girl at the checkout counter was very helpful and I asked her if she would mind checking the Arlington Parks Mall Store. She did and they held the shirt for me. To my surprise when I picked the shirt up I realized the price was $8 less that at the Stadium Pro Shop. So, I checked the price of the other shirts I bought and they too were $8 less than the Pro Shop at ATT Stadium. I will be returning the shirts. So, I will not be shopping at the Stadium Pro Shop in the future. Really $8 more??...

Unbelievable that we visit while on Christmas vacation from out of state. We purchase merchandise straight from this store only to realize once we get home that the clerk never took the security tags off the T-shirt’s we purchased as a gift for my daughter. Call the store only to be told to take it somewhere else to have the tag removed, which no one will as it isn’t their merchandise or pay to have them shipped to them to get a replacement BUT oh wait. We don’t have a replacement in that size sooooo that’s not gonna work either. It’s a total loss on this merchandise. If you purchase from here, check your...