GameStop — Local services in Arlington

I WILL NEVER BE BACK TO 1081 N Collins Street Arlington TX 76011! THE STORE MANAGER FIRST SAID THAT ONLY ONE PS5 PER HOUSE HOLD AND YOU MUST HAVE A DRIVER LICENSE AND NO ONE CAN HAVE THE SAME ADDRESS PER PERSON TO A HOUSEHOLD BUT HE SWITCHED AND LET THREE MINORS IN FRONT OF MY WIFE WHO ALL STAYED IN ONE HOUSE PRE ORDER AS MINORS, AND DID NOT HAVE A DRIVER LICENSE! HE ALSO STATED BEFORE THE START OF THE PRE ORDER IN LINE THAT IF YOU WERE NOT ACCOMPANIED BY AN ADULT AND DID NOT HAVE THE MONEY IN FULL YOU COULD NOT PRE ORDER BUT LET THE MINORS UNDER THE SAME HOUSEHOLD COMPLETE AN ILLEGAL PURCHASE UNDER THE SAME HOUSEHOLD AND ONE OF THEM DID NOT EVEN HAVE THE CORRECT MONEY TO PRE ORDER THE SYSTEM! I AM VERY UPSET AND WILL NOT BE RETURNING TO THIS GAMESTOP ON COLLINS OR ANY GAMESTOP IN THE FUTURE! The Sad part is I felt as though it was racially motivated because all 3 kids were White and for the fact all 3 was accompanied under the same household and did not accompanied a Driver License and he said one per household and my wife was right behind them just to hear were sold out made me very upset and angry, never will GAMESTOP ever get my services ever again I’ve had an account with GAMESTOP since I was 13 and this will be...

DONT BUY ANYTHING FROM HERE! I would give this place 0 stars if I could. Aside from being too expensive (same games at walmart and are $10 cheaper), they have the world’s worst return policy. If you open a new console and want to return it, it automatically loses half of its value. HALF! I wanted to exchange my switch lite with a switch and was told that they’ll give me store credit of only $100. I bought the switch lite 2 days before I went to return it. So it lost $100 in value over two days. The problem is I asked one of the employees if I can return it, to which he answered you have about 5 or 7 days to return. When I went to return it the manager said it was a misunderstanding and that I didn’t understand what the employee said 🙄 Needless to say, im never shopping at this store again. Why shop here when everything they sell can be found cheaper in other places? Places with a great return policy...

I ordered Call of Duty Vanguard from the website and it was ready for pickup within an hour. Now that isnt an issue whatsoever... Let me tell you.

I promised my daughter that we would play it that evening after we eat dinner, but Google and the website states the store closed at 9pm. The issue at hand it that after driving from North Richland Hills all the way to this location arriving at 7:30pm to find the store completely gated and closed with a hand written sign stating "Sorry for the inconvenience, but we closed at 6pm." I know Google lets you easily update your store hours for customers. This should have been done! Now after days of calling, I still cant reach the store since they dont answer. This is horrible customer service and it needs to be known this is why GameStop is going out of business! - I should have just downloaded the game from...