Sachi Spa | Asheville — Attraction in Asheville

It has been over five years since my wife and I had gotten a couple's massage, and she purchased one for us at Sachi Massage to celebrate our eighth anniversary. Having a four-year and a two-year-old had put a lot of these sorts of indulgences on the back burner, so we were very much looking forward to the opportunity to enjoy a brief moment of relaxation and calm.

We arrived at the location, and it's a quaint setup in what seems to be a repurposed old home. Soothing music and the sort of decor you'd expect, setting the stage for that "Calgon, take me away" kind of pre-massage vibe. Our massage therapists, Stephen and Emily, came out of some sort of prep room, introduced themselves, and after a brief few qualifying questions [of the "Is there anything you're not comfortable with?" ilk] escorted us upstairs to the suite. We were prompted to undress to our level of comfort and get underneath the sheet on the table, which we did, and then waited a moment before the duo returned.

I like to make conversation with folks who are ostensibly folks in my employ, particularly in this kind of selfishly indulgent capacity - I don't want them to feel as though I'm treating them as though they're just tools, plebeian vassals or the suchlike. As such, and having had the experience of receiving the last couple's massage from a couple the last go 'round five years before, I asked if the two were married. My massage therapist, Emily, said simply "No." A short moment later, my wife's massage therapist, Stephen, said, "That's a boundary question, sir... [something unintelligible] inappropriate."

While I understand that the question itself could be perceived to be a little invasive, I also have to wonder why someone would resolve to reply to an innocuous question like it in a way that I suspect any reasonable person would find to be at least a bit unnecessary, if not outright patronizing and off-putting. For me, it was both.

Let me qualify this review by saying that I suspect that other massage therapists who work at or are subcontracted through Sachi would not engage in the practice of making their clients feel uncomfortable about making conversation; it's just plain bad practice. It is regrettable that this review reflects on them, and I would not have written it but for the fact that his decision to choose this particular battle really upset my wife. I was not at all aware that she was quite angry about it, but she let me know that she was quite upset, indeed, after they'd both finished up their respective massages... which, I'm obliged to mention, were not commensurate with the cost required to get them.

So, having looked at the other reviews, most of which are glowing, it seems that the majority of people who go here have a very enjoyable and relaxing experience. It's a pity that neither I nor my wife did, as I'm more than happy to write a good review when it's deserved. Unfortunately, the opposite was deserved in this case. C'est la vie. Maybe we'll have better luck in the event that we get to indulge in a couple's massage for our ninth anniversary. Alas, due to the experience during our eighth, the ninth won't...

As a local, I cannot recommend Sachi Spa to anyone!

I called 11 days in advance on March 7th to reserve three reservations for my two daughters and me. I spoke to Savannah and have phone logs as evidence of my conversation with Sachi Spa twice that same day.! It was an important day for us, as my daughters live out of state and were visiting for our birthdays. We were scheduled to spend a special day together since two of of share the same birthday!

I called several spas to ensure we could all three receive spa services together. However, when we walked into Sachi 15 minutes before our appointment time we were told there was no record of our appointments! It literally ruined our birthday celebration day. For consolation, they did offer services for two of the three of us several hours later and at different times. However, not all at the same time as we had scheduled. Evening plans excluded us from being able to accept later and separate times for two of the three of us. I am a reasonable and adaptable customer. My reviews are usually 5 star reviews! However, this level of customer service demonstrated disorganization, incompetence and a lack of attention to important details. It was extraordinarily disappointing, and I don't want this to happen to anyone else partaking in spa services in Asheville for a solo appointment and especially not for a planned group special day celebration. There are many other spas in Asheville that offer a myriad of spa services, vibes and locations. Beware of Sachi Spa.

In response, the attendant said the error was the spa’s due to a new scheduling system. Yes, I assumed a confirmation by speaking to Savannah by phone( twice) and when she took my credit card number. This was definitely the spa’s error. I hope this doesn’t happen to...

My husband and I had the Blissful Journey couples package. The actual massage and our masseuses were wonderful. Very relaxing massage. My rating reflects the 'not so pleasant' lady that checked us in. As soon as we walked in the door, she was on the phone and acted bothered that we showed up for our appointment and pointed to the waiting area. I didn't pay much attention to this because I do know how it is to multitask. The real issue was when she walked over to explain the forms we had to fill out and sign. As she was explaining, I reached over to grab the clipboard beside me for my copies of the forms. She literally swatted my hand away like I was a child and "scolded" me for not listening to her. I could not believe it. I am an adult, AND a paying customer; I do NOT need my hand swatted away. These forms are NOT rocket science and they are very straight forward and easy to answer; especially if you have had massages before. It's all the same questions. As long as you are able to read, you should have NO problem filling out these forms without her "help." While I appreciate her wanting to ensure we understood what to fill out, you don't swat a customer's hand away. I was completely ready to walk out at that point but we decided to stay and refused to let her ruin our day. However, it definitely put a bad taste in my mouth, enough for me to share my experience. Very disappointing; especially at the amount of money you are...