Great place, and we've been to them all.
Highlights: -Clean. I try to take these kinds of places in stride because of the beating they take, but upon opening, it was immaculate. Tables and chairs were clean and organized. Inside the play structure was very clean. -No crowds. We came at opening (10 am) on a Saturday, we were the second group here. It's now 11:30 AM and not at all crowded still. I can't speak for later in the day, but this morning has been absolutely pleasant. -Staffing. Staff are present and circling the play area, ensuring safety for all ages. Check-in experience was great as well. -Seating is plentiful with several different sized tables for groups of various sizes. -Featurs: Something I haven't seen at other places is an open area with large plastic lego-type blocks, encouraging imaginative play. They also have a roller slide that you use these little sleds on, nice safe options as I'm always kind of worried that their little fingers will get pinched.
About: -They require socks, but just regular socks. Any kind will work, bring your own. We brought grippy ones from the other places around town and I would recommend those if you have them handy, but again, regular socks work fine. -Parents (up to two per child) are free. It cost me and two girls $43 - entry is good for all day, I am unsure about re-entry. Parents are allowed and encouraged to go inside the play structure with the kids. -They -When you arrive they ask you to take your shoes off in the lobby and give you a bin to store them in. You take the bin to your table. I thought this was a nice touch, we threw our reusable bag with our water bottles inside the bin as well, making it easy to transport. -They do have lockers if you want to secure your things, but I never felt like it was a concern. -Bathrooms were exceptional at this time of morning. -There are some concessions available, no outside food allowed. -There are a few arcade things and motorcycles on a small track under the play structure that require a reloadable card with credits. We did not purchase this, so I can't offer any feedback on the value.
Could be better: -Nothing observable from a cleanliness, service, or safety standpoint. -No real hot food options if you're staying over for lunch (but I only stopped at the concession stand quickly to look at food options). They have candy, bottled drinks, and some kind of meal box for kids - not sure what is included as I didn't linger long there. -My kids love trampolines and you won't find those here like at other places, but no loss for us. The kids asked once and not again once they got to playing.
Hope this helps! Enjoy...
Read moreThis place is hands down the best. 1000 times better than lava island in all ways. 1) Great customer service, 2)very clean, 3)there were no big kids in the toddler area which I freaking love! It's such a relief knowing that my toddler can safely play in an area designed for her age! I love the set up all the tables in one area and the play area in the back which no matter where you sit you can see both play areas! As a parent having a play place that the kids can run around and be 100% safe while we sit at a safe distance is such a peaceful feeling. The employees seem to generally enjoy their job which reflects how the whole establishment is ran and as soon as qe walked in my husband's and i were comfortable which is the number one thing I look for before staying at a play place how it makes me feel. i definitely felt at ease even with all the children there. My husband doesnt go to indoor play places at all im always the one that has to take one for the team and take the kids by myself but my husband was so at ease there he said he will definitely be back! I want to give a shout out to the one lady that was getting out there with good postive vibes and dancing with everyone she definitely made my day. The only minor thing I didn't really like is the snack options they have. The snacks they have I don't feed my kids at all so we basically had to wait to eat but that's only a personal opinion because majority of America eats junk food like that so it completly works for them because ppl were buying left and right. I just hope and pray they never loose their employees and management , whoever that may be, because no matter the price I will always bring my kids back time after time! kid empire please don't turn into lava island. Employees don't smile it's dirty as hell and how the establishment is ran al together is a major disappointment! Stay true to what you are now and business will go far! Thanks for providing the best play experience for adults...
Read moreFirst time here and possibly last time we might be coming here, depends if they discipline this so called night worker that was working tonight. He was a very unprofessional young man who was very disrespectful and rude . After paying and letting them know they need to learn there system and lil better after waiting 20 minutes to get in (after the wavier was already signed). The young man said I know my sytem, very rudeI . I will not go in full detail on here but the young man working decided to bring his cousin and friends to the facility, the cousin was trying to cone off like she was trying to fight me.being aggressive towards me with my grandkids watching everything I told her this is between me the employee and manager when I contact them the next day. She continued to say other nonsense so I just went back to playing with my grandkids. First of all there was no reason his cousin should have been in there with her friends trying to fight with anyone with children around The teens were lnot suppose to be in there making out in front of the kids. Are coming through the back door after the worker disarmed the back door .These are all safety issues and should seriously be addressed . No One should have to feel threatened are intimidated in anyway if they are a paying customer and just wanting to enjoy time with there grandkids/kids. It was a fun place tthe kids loved it! But the drama was nonsense. What a experience for the grandkids to remember having fun but having to stop playing to ask what is happing and why it is happening. When we were leaving they where talking to the young man and he was laughing like it was one big joke . Nothing was funny about this...
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