AT&T Store — Local services in Aurora

12/24/24- Don't go to this location my experiences with them destroyed my holiday. They do not care about customer service and lie to you. A little while ago One of the employees sold me the AIR wifi, told me there was a 2 week trial period and that since I had phone service with them I would get it at a discounted rate. The day I set it up I found out on the phone that I would not get the discounted rate for at least three months since that is how long it takes to set up autopay with them. I told them to shut down the service and returned the equipment the same day. The I started getting bills. I went into this location and they told me I had to call in since they have no access to the internet stuff even though they sell it. Why is this location selling products to customers that they have no way of helping with? This is a horrible business practice. When I called the lady on the phone was rude and refused to help me. I went back into the store and talked to the guy that had sold it to me. He said to give the account time to clear and if it still gave me issues for me to come back in and he would work with his manager to try and fix this. The today on Christmas Eve I get a threatening text message that if I did not pay the bill, for what was within the trial period, that I would be charged late fees. I went in like the guy told me to and was treated horribly. The manager came over and said that she had told me that she could not help me. I asked her if she would just stay with me while I called customer service so that she could verify with them that I was supposed to get the trial period. Instead of staying with me she went to be on some call meeting which treated me as subhuman and showed that she did not care about her customers or what happens to them as long as she makes her sells goals. One of the other employees at least stayed with me. He should be the manager and she should be fired. Also a location should be barred from selling products that they can not help the customers with. I was treated as less then human and AT&T thinks this is ok since this is how their employees...

Exceptional Service at the AT&T Store

I recently visited the AT&T store to purchase three iPhone 16 Pro Max devices for my business, and I must say, the experience was outstanding from start to finish. As a college-educated professional in my late 40s, I have high expectations for customer service, and the team at this location exceeded them in every way.

Upon entering the store, I was warmly greeted by a knowledgeable associate who immediately made me feel welcome. The environment was well-organized, allowing for easy navigation through the various product displays. The staff was not only courteous but also genuinely interested in understanding my needs, which set a positive tone for the entire visit.

The representative took the time to explain the features and benefits of the iPhone 16 Pro Max, ensuring I was well-informed about the devices I was considering. Their expertise was evident as they answered my questions with clarity and confidence, and they provided insights on how these devices could enhance productivity for my business.

What particularly impressed me was the attention to detail. The associate helped me explore various plans and options, making sure I understood the implications of each choice. They worked diligently to find the best package that suited both my business needs and budget, without any pressure to upsell.

After finalizing my selections, the setup process was seamless. The staff took the time to assist with transferring data and ensuring that each device was configured to my specifications. Their patience and commitment to customer satisfaction were evident, and I left the store feeling confident in my purchase.

Overall, my experience at this AT&T store was nothing short of exemplary. The combination of knowledgeable staff, excellent service, and a welcoming atmosphere made the purchasing process a pleasure. I highly recommend this location for anyone looking to invest in mobile technology. I will certainly return for any future needs, knowing that I can expect the same level of professionalism...

One of the worst ATT store in the hemisphere. I was sent to this store from the Stappleton store where i have always ordered all my services or devices to get the 128 gigabytes Iphone 6 plus since they only have the 16 gigabytes over there. The store manager at this Aurora store brought a 64 gigabytes and claim that is the only iphone 6 plus they have in their store. I told him that is ok I can manage with that. When we started processing my account he told me that I can only have certain number of phone so therefore he cannot add another phone. But I told him he is not adding another phone but replacing one of my qualified phone with the ATT Next plan as the other stappleton office was about to do. He said that those people at the stapleton do not know was what they are doing over there. He repeated that twice. Then I told him may be he doesn’t know what he is doing. So he became upset and left that he can’t help me anymore. The other girl came and pretended to help but she was nor better than her manager. In fact she said the manager made a mistake by bringing the 64 gigabytes phone to me because it was not available at all. And she proposed to he help me order the phone on line. I told her she cant help me because they all liars that they make up stories. Another manager came from the back to make the situation worst. Instead of calming me down for running back and forth between the two stores. He ordered me to leave the store or he will call police. I told him I have 8 phones and 2 devices on my ATT account plus the ATT digital life but he said he doesn’t care. So I left and went back to the Stappleton store where they ordered my 128 gigabytes iphone 6...