First time visiting this library & our last, certainly not for us, maybe coming on a Saturday was not a good idea but I don’t get Saturday’s off. The parking lot underground was very confusing, & when I asked the employee with the ponytail who had no name tag, his response was "IF YOU READ THE SIGN", which I told him was confusing seeing that cars were circling around in a narrow two-way space, causing traffic & blockage, also I wasn't driving so I was not able to see the sign to the left of the drivers side, my husband was and it was confusing, not only to use but for others as well who were in front of us, but nonetheless I thought that this employee was really rude and disrespectful and quite nasty with his body demeanor, how he looked at us and answered the question. First impression was not good, he shouldn’t be working customer service if he has an attitude problem answering simple questions that people from out of town have. Hopefully with all the taxes being collected, and nickel and diming for parking and the store, the signs would be more understandable and readable for all. I find it more than stupid to have to charge for parking and having traffic just waiting to exit with a long line of cars, we were still attended by the same person a little over an hour so we unfortunately have to pay the $5, he just pulled a $5 change out of his back pocket, still with a nasty attitude, horrible person really, seemed pissed at his job, we found it shady to have done that, it wasn’t anything formal and we were not even a receipt which I found very also shady and almost illegal not to have documentation, receipts or proof, he just put the $10 in his pocket. Never saying thank you, have a nice day, again, nasty employee. This place was jam-packed with barely any place to sit without some sort of noise, especially in the outdoor garden where we couldn't really enjoy. Wanted to explore and walk, but didn't really feel welcomed, a lady in the 3D department “the petting zoo”, which it's another ridiculous name it's called a petting zoo where you actually pet a zoo, but anyways a lady kind of looked at us and saw that maybe we look different and said if we need anything a couple of times, almost following us and we had to say no and eventually leave because we felt her eyes on us the entire time.Wow the APL store shop was extremely overpriced, I don't know how they can charge those ridiculous prices, even a bookmark was $6, it was ridiculous. Looking for the cafeteria/café/restaurant because there were signs everywhere, only to be told by a maintenance worker that it's no longer available, well geez please take out the signs if it's no longer there, so people aren’t looking for it, it's stupid to keep them up. I’m sure with all the newest technology, charging for parking and taxes collected, it shouldn’t be a problem. My husband winded up going to one of the bathrooms in the kids’ room and said it was so filthy disgusting. It made me not even bother to enter any of the bathrooms for fear of catching something. We thought it was pretty and had many useful things, but I'm sure as non-residents, we wouldn't qualify anyways, but wanted to ask questions and visit libraries as that is one of the things we like to do when visiting many different states, is visit different libraries. I don't know maybe is people from Austin, Texas, in general, why do people have attitude problems, or bad social skills, or just the basic ethics or manners. This library didn't make us feel welcomed, charging for parking and overcharging in their little store which probably scares a lot of people away into buying something because most people can't afford it, our experience here was left pretty sour and we hope never to return here again, for the people who love it great for them, but nothing special here. Other libraries are more welcoming than this one, where parking is for free and you don’t have a nasty parking lot attendant treating less than garbage because he feels smarter, special or above everyone else. PHOTOS COULD NOT BE UPLOAD.