Planet Fitness — Attraction in Balcones Heights

Id give NEGATIVE stars if I could after the APPALLING ABUSE I had to endure at PF! (Fredericksburg Rd location) I was in shower, I use handicap shower cuz Im disabled and cant stand for very long and very unsteady on my feet. (I use a cane to walk) The first problem is there is no place to hang the shower head in the handicap shower and I cant hold the thing over my head the whole time Im trying to bathe. So, I tie the shower head to the bar on the wall across from the seat. However the bar is vertical and gravity works so, it slides down. This makes it impossible to rinse my hair unless I back up to it and squat down which, I absolutely cant do, my body just does not work that way. So my solution to this was to use one of the metal chairs from the dressing room. Then, while I was in the shower, the drain became clogged so, I cleared the clog and the water drained normal again and the issue was solved. So I thought. Next thing I know, someone is YELLING at me like Im a child that has gotten into mischief saying; "YOU NEED TO GET OUT OF THE SHOWER RIGHT NOW!!!" I said I'm sorry why? I still have shampoo in my hair. She yells back that the floor is wet and I replied that the drain was clogged but that I had cleared the clog and now the water is draining fine. Then she started yelling at me about having the chair in the shower. I said that I was sorry for using the chair and I removed it. She screams at me a bit more before she finally leaves. I thought that was the end of it. Not by a long shot. The next thing I know, about 5 minutes later, shes in there SCREAMING at me again, once again telling me that I need to "GET OUT OF THE SHOWER RIGHT NOW!!!" I said; "I'm sorry why? I cleared the clog, I removed the chair, what is the problem now? Im not doing anything wrong". She continues to YELL and tells me I need to move to another shower. I said; "why? I cleared the clog and this is the ONLY handicap shower and I HAVE to use the handicap shower because Im disabled and its the only shower that has a place to sit and, since I cant use the chair, this is the only shower I can use", she screamed at me a bit more although I did not commit to memory what else she said. Not 5 minutes later she was back again, once again SCREAMING at me to "GET OUT OF THE SHOWER RIGHT NOW OR I'M CALLING THE POLICE!" I said WHAT??? WHY???? Im NOT doing anything wrong!!!! She said "YOU HAVE BEEN IN THERE LONG ENOUGH!!!" I said I'm sorry I didnt know there was a time limit! I didn't see any signs up about a time limit and Im disabled, I CANT move fast! Because of my disability, I move extremely slow, this is not something I can help! She then tells me I have 5 min or she's calling the police. So, with conditioner still in my hair, I abandon my shower and begin to gather my hygiene products. Not 3 minutes later shes back AGAIN, yelling at me that I'm taking too long. I again reminded her that Im disabled and can't move fast and told her I was doing the best I could, I was moving as fast as I can. Once I moved to the dressing room, I had THOUGHT there was no more issues. Wrong again. While I'm drying off and doing my skin care routine, (and just normal things women do after a shower) here she is screaming AGAIN. "YOU NEED TO LEAVE RIGHT NOW!!!" I said Im sorry I dont understand what the problem is, do the dressing rooms have a time limit too? I've only been in here a few minutes and as I told you, I CANT move fast! I just CANT! I cant help my disability or that it makes me move slow, Im moving as fast as I can! She tells me again "YOU HAVE BEEN IN THERE LONG ENOUGH!!!" again I said, I'm sorry, I did not know there was a time limit on the dressing room, Im moving as fast as I can! She tells me I have 5 min to get dressed. I left wet, with conditioner still in my hair and completely traumatized by the verbal abuse I endured for absolutely NO REASON. I did everything she demanded as fast as my body is able to. Hurting myself in the process. I just want to warn others that this is how you can expect to be treated at...

I moved to San Antonio from Baton Rouge Louisiana where I had just started at a Planet Fitness location there that I was very impressed with- their culture of acceptance, the friendliness of the staff etc. When I moved here and started coming to this location I was so disappointed. The two young girls that work the front desk are rarely at the actual desk, most of the time they are in the room behind the desk on their phones or the computer. I always go in early around 5:30am-7am and have never seen anyone else there besides these two girls. There is even a sign that is out at the front desk saying to scan yourself in. The only locations I have been to I have seen staff walking around and helping patrons or at least greeting people when they walk in and out. One of the main reasons I joined planet fitness was the tanning and last fall their stand up bed was down for at least 2 months. When I asked if anyone was working on this they blamed it on the people who manage the tanning bed. There are only two beds so this became very inconvenient. The bathrooms are always dirty and the whole gym in general looks like it needs a deep cleaning or remodeling. The mats on the floor are DISGUSTING along the edges near the windows where the free weights are. One or sometimes even two of the Smith machines are always out of order or broken. One day last week I went to workout there and I was near the free weights working out when I felt hot air blowing on me like from a heater. I looked at the thermostat on the pole near where I was and it said it was 78 degrees in there! That makes for a very miserable workout unless you're trying to do hot yoga! I asked one of the girls working the front if they could turn the heater down and she said "we only have the air conditioners on and the manager won't be here until 9 and he's the one who can fix that." That was the last straw for me. I have started driving farther to a different location on Huebner and it is night and day. This location is not up to Planet Fitness standards and I wish corporate would intervene because this experience is definitely not what I signed up for or...

I recently visited this Planet Fitness location as part of my routine of exploring different facilities to better understand the variations among them. In my assessments, I typically evaluate several key factors, including the availability of equipment, the layout of the gym—especially the ab area—as well as the functionality and user-friendliness. Customer service is another critical aspect; I place significant importance on whether the staff greets members upon entry and how accessible they are for assistance.

During my visit, I found that this particular Planet Fitness had a substantial number of broken machines, with several signs indicating out-of-order equipment. This was disappointing, as it greatly affected the workout experience. In terms of cleanliness, the facility was maintained at a decent standard, which I appreciated. However, a notable downside was the requirement to bring a personal lock for the lockers, as the gym does not provide combination locks for the quick lockers. This lack of convenience was somewhat surprising.

The size of the gym is comparable to the typical Planet Fitness setup, falling into what I would describe as a medium-sized category. The number of treadmills available was adequate for the flow of foot traffic. However, I did find the presence of Smith machines to be lacking, which is an important aspect for those focusing on specific strength training areas.

Overall, I would recommend this Planet Fitness location, primarily for its decent size and typical amenities. However, the numerous broken machines detracted from the overall experience, which is why I rated it at four stars. I look forward to returning in the hope that the equipment issues will...