If I could give 0 stars for my experience at Nordstrom, I totally would. Earlier today, I went to Nordstrom for the purpose of redeeming a $50 gift card that I had received recently. I found several shirts that I wanted to redeem the gift card on and proceeded onto the register. I told the cashier that I wanted to redeem a gift card and pay the remaining balance with my card.

During the course of the employee attempting to input my gift card into the point of sales system, she contemptuously asked me multiple times if I had already used the gift card, to which I answered that I did not and that the gift card was a gift received just a few days ago. After 3 attempts at inputting the gift card and after essentially being accused of trying to use a depleted gift card, my frustration and impatience at the whole experience gave in and I asked the employee to give me my gift card back.

Needless to say, I utilized my wits to go to the gift card balance link on the Nordstrom website and voila! The link reflected that I indeed had a valid gift card with a $50 balance remaining on it.

Instead of asking me multiple times if I already used the gift card, why not just verify the balance through the website? It’s simple as that. Or, why not take the effort to address the point of sales issue with the manager? I also was not greeted by any employees during my duration on the sales floor nor was I asked if I wanted any assistance. Is it because I wasn’t dressed in formal wear to begin with? Is it because my outfit that I wore during my shopping experience didn’t look like it was worth $2,000?

Bottom line is, Nordstrom needs to train their employees in human decency, in how to approach any point of sales gift card issues with courteousy and just being respectful in general.