Howell Furniture — Attraction in Beaumont

I purchased a nice leather FlexSteel Chair with a 5 yr warranty. After 13 months a sweaty head took the color off the leather . They said the warranty covered it but Howells service dept. would only service for the first 12 months. I would now have contact another warranty company for the final 4yrs. I did and we ordered the needed part. They said it would be 12 - 14 weeks to arrive. 6 months later it arrives at Howell's and they ship it to me a month later and tell me to contact Warranty Co. #2 to get someone to install the part. Warranty Co. #2 tells me I have to call another installation co. and arrange an appointment for a tech to come out. Hey, this all WRONG!!! Why do I have to do all the leg work? Finally I get Howell's service mgr. to call Warranty Co. #2. We finally get a tech scheduled to come out 10 months after filling the claim. Today he was supposed to be here and I get a text saying he was sick and would have to reschedule in another 30 days. 11 MONTHS and sill not repaired, some warranty. I was told that I was not the only one having problems with Warranty Co. #2. Also, they say they will match or beat, if you can find a lower price on a piece of furniture. There is a lot of unspoken if's and but's to this statement. It has to be in Texas and within a certain distance, ect, ect. There were a couple of other things. I even found an add on line posted by Howell’s, advertising the exact same chair I had bought for $500 less than what I paid. I took a picture of the advertisement and emailed to Howell’s. I ask if they would honor their own advertisement of a lower price? They said “Well huh, well huh, I don’t know. There’s must be some mistake.” Needless to say, they did not. If I had not wanted this particular chair so badly and could not find one in Texas (there was a 8 month wait on a new one ordered), I would have told them to stick it in their ear. “ THE WARRANTY is PRETTY WORTHLESS ” After all this, I got to say, I really...

DON'T BUY THE SERVICE WARRANTY

Awful place to do business with . They do not stand behind their products/services at all.

I purchased about 5k worth of furnishings from the, a few couches and tables and spent $499 on the warranty that covers "everything". I had a small snag on my couch last year that I reported to them but I ended up deciding wasn't worth the effort of having it fixed. I then had an actual rip last week that I definitely wanted to have fixed. So, I made an online claim and sent in pictures as I was directed to only to be rejected. They stated that because the area in question is in same general area as the last claim (that I never actually filed) that they wouldn't cover it and I'm basically S.O.L.

The sales person who sold me this expensive warranty was adamant that the warranty covers ANY type of accidental damage. Well, of course the warranty department (which is a third party company) wants to deny everything because that costs them money, so they have these little exclusions in their policy. Its atrocious and blatant false advertising. No where during the purchase was I informed I couldn't make a claim for something happening in the same place.

I called in to Howell stating that if they refuse to service my rip in my couch that I want a full refund for the warranty I paid for. Naturally, they tell me there are no refunds.

Moral of the story, DO NOT BUY...

Such excellent customer service. From the time we walked into the store, Ted greeted us and was a no pressure but informative associate. Every question we had, he had an answer or he went and got the answer. He was so knowledgeable about couches, recliners, mattresses....anything we looked at, he helped us with. He not only helped us with furniture but he also got to know us and was a wealth of information. He was so pleasant to deal with that after we left (it was our very first stop in all of Beaumont to look at furniture)both my husband and I said, he just is so pleasant to deal with you want to buy it all from him. I've never had such good service. He never lingered as in following trying to get you to buy. He would let us wander, and once in a while, check on us. He was so laid back and easy to talk to. We plan to return tomorrow to buy 5 pieces from him because even though we found other furniture other places, the quality and service didn't come close to the service we had with Ted and...