Where do I even begin? I attended a wedding yesterday held inside the store which was officiated by the manager Victoria (who was professional) and left feeling disgusted, disrespected and ready to tell everyone about Sonny and his behavior.
As the ceremony was starting, Sonny came out with a random assortment of candy for a few little ones that were in attendance. While this would normally be a welcome gift and a very sweet gesture for the kids at any other time, he decided the best time to do this would be the exact moment the officiant started the ceremony. This of course caused the kids to get excited and loud, and we were in the tiny showroom of the store with a very small group of loved ones so this caused a huge distraction. This felt disrespectful of not only Victoria and her attempt to provide a nice ceremony but was also disrespectful to the bride and groom who ended up telling her to just go ahead and start, as they were done trying to wait for everyone's attention.
Secondly, the store was meant to be closed temporarily while the ceremony was taking place, meaning the doors would be locked and anyone not invited to the wedding would not be let in. At least that was how it was supposed to happen. A small bit after the ceremony was actually able to start, Sonny walks outside, approaches two random strangers and then brings them in? It was the most awkward thing in the world to realize no one knew who these people were, and that they were allowed to join in without ever checking with the bride or groom if that was okay. They just stood and watched, said thanks/congrats then left. It was one of the weirdest things to do in the middle of a wedding ceremony.
At the end, we moved outside to take a few pictures and Sonny followed. It was at this time that me and my husband realized the alcohol vapors coming off him were so strong, you did not have to stand close to smell it. We found out later after talking with the family that he had openly admitted that the cup he was carrying around was indeed full of alcohol, which explained the slurred speech and stumbling. Again, HUGELY disrespectful of everyone involved. I agree and understand that everyone should have the right to do what they please in and on their own property, but given it was a wedding being done out of his business with his name on it, you would think he would have a little more decorum and professionalism.
After insisting on taking a photo of everyone together in front of the store, Sonny suddenly locked eyes on my husband, looks around to the rest of the family and says "OH! Hey! Look it's the token Asian!!!" A lot of us immediately fell silent or gave a few nervous/uncomfortable laughs and things got awkward. My husband tried to give the guy the benefit of the doubt and made a small joke back to try to ease the sudden tension in the air. Instead of reading the room and realizing that everyone heard what he said and wasn't okay with it, he proceeded to say "It's okay I'm Indian, we all have those chin*y eyes and big noses." I am appalled that someone like this is a store owner, who I'm sure deals with customers of all ethnic backgrounds. Whether you are also Asian or not, slurs like that are unacceptable, least of all in a group of complete strangers who don't know you from anyone else on the street. He said this loudly in front of the entire group of attendees, INCLUDING THE CHILDREN. There was no reason to comment on my husband's race, let alone use harmful slurs to describe him. Obviously at this remark, everyone agreed that we were done being around this and it was time to leave ASAP before things escalated.
Sonny does nothing to spare others from his obvious attention seeking and rude behavior. Please whatever you do avoid this place. He made what was supposed to be a beautiful day into a bizarre spectacle that left a lot of us feeling confused and...
Read moreWhere do I even begin...
My fiancé had bought my original engagement ring while in Mexico. We were told that the ring was all real Sapphires, the 3 center stones being Alexandrite (color changing) and fell in love with the uniqueness of the color changing gems. A few months after our engagement however, one of the color changing stones fell out, leaving me beyond devastated. We took it to 2 different jewelers who instantly turned us away from repairing the ring because the gems were not diamonds nor had they ever seen anything like it. We were referred to Sonny from Jared's and told he specialized in precious gems and instantly went to see him. When we arrived at Sonny's we realized they were closed (due to it being a Sunday) but saw him inside cleaning. He noticed us looking in the window and welcomed us in with open arms. I explained the situation in tears and, without hesitation, invited us in to take a look. He spent over 2 hours with us ON A DAY THE STORE WAS CLOSED, testing the gems and going over in detail "what" our ring was and all our options. Turns out, every gem in the ring was a FAKE. Not even a real sapphire to be found. He spent all afternoon going over different ring options and we ended up getting this BREATHTAKING Blue Sapphire surrounded in white diamonds. I would have never believed it was possible for me to love another ring aside from my color changing gems but HE DID IT!! I'm absolutely IN LOVE and wouldn't change a thing. We ended up keeping the gems from our original ring in the hopes of him turning them into the jewelry I'm wearing on my wedding day.
To Sonny - THANK YOU THANK YOU THANK YOU!!!! I am forever grateful for your patience, hospitality, guidance, and so much more. You opened your doors to us when we needed it most. You had every opportunity to turn us away to come back on you were open but didn't even hesitate to help. I will never trust another jeweler the same. You have set the standards VERY HIGH for any future jewelry needs and I wouldn't go anywhere else. We can't thank you enough for turning this horrible experience into a beautiful happy memory for us both. Now, every time someone compliments me on how beautiful and unique my ring is, I always say GO TO SONNY AT THE GREENE!
Moral of the story: DON'T buy jewelry from Mexico - buy it from no one...
Read moreI absolutely would not recommend this place to anyone. I came here in hopes of getting an engagement ring for my girlfriend, but was met with unprofessional behavior, snarky comments, and a pushy attitude that entirely ruined the experience. We were unsure of what ring/setting/diamond we wanted and were hoping to work with Sonny to get an option or two in for us to look at on her finger. Sonny makes us sit down, keeps interrupting my girlfriend as she is trying to explain what she wants, and then laughs while she is trying to explain. He says "You're one of those difficult ones aren't you, I can tell. I don't have time for difficult." I didn't realize that being unsure of your decision for something worth thousands of dollars was a negative thing. It was at this point that my girlfriend starts crying, which he would not let go. He kept bringing attention back to it, comparing my girlfriend to his daughter and a puppy, and then would repeatedly tell her to stop crying and that this was supposed to be a happy experience. His slurred words and lack of filter made me think that he was possibly drinking before our appointment as well (similar to what another review had said about him drinking).
He also constantly referred to the diamond we were looking at and the setting we were leaning towards as "cheap" which made us feel terrible as well. Throughout this whole process his assistant Sonya was telling him to stop his behavior and was directly apologizing to us for his actions as well. In response to this, Sonny said "this is just who I am" and "do you know how many girls I've made cry?" What a way to completely avoid accountability for your behavior. He never once looked like he meant his apologies and kept finding excuses instead. On the way out of the door, Sonya repeatedly apologized to us for what had happened. When I emailed afterwards to essentially say that we were stopping services, he simply responded "It was a pleasure working with you." No apology, nothing. This was soon followed by another email which said "I am sorry that was your experience," again avoiding any accountability for completely ruining the experience.
Sonny kept saying "our goal is to make you happy," which he completely failed at. Do not go to this store or give them...
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