Mary M's Walnut House Flowers and Gifts — Attraction in Bloomington

I went in more than 6 months before my wedding to order flowers for my wedding and set everything up for the big day. The first time I went in they were not there to meet me due to a "family emergency" which they did not call to tell me that they would not be able to make it. Then the next time I went in to set up a meeting I meet with a woman name Kate and I thought the meeting went great they took down everything I wanted and told me if I pay in cash that I would receive a discount so I thought everything was good. They never mentioned to me that I would have to put down a deposit or would need to contact them again to confirm the booking. And I thought the whole reason that I went in and told them my order was to book them for the even. I received an E-mail of the order that we discussed and again no mention of getting back with her or putting down a down payment to reserve the date so I thought everything was booked and going as planned. Thank God I wanted to change something in my order because I E-mailed the florist two months before the wedding and she said I never booked her and that she would not be able to do my centerpieces but that she might be able to still do my bouquet flowers. I E-mailed her back shocked that she didn't write my name and order down for the date. Because it was never mentioned to me that I needed to put a deposit down or get back with them I was completely blindsided. I emailed her back immediately saying I would like her to still do my flowers and hopefully my centerpieces and if not then I needed her to do my bouquets. She never responded to my second E-mail so I called Mary M's and asked to speak with a manager, and after I started to tell her the story we got "disconnected" somehow. I then called back and she answered and I told her the whole story and she said that she would get back to me which she never did. Thank God I was able to find a new florist, White Orchid in Bloomington has been wonderful to work with and has been extremely helpful and very nice. The way I was treated a Mary M's was horrible! Since the disaster I have heard rumors of them booking way too many wedding for the same date and them letting people fall by the wayside. And the way it was handled after the error was brought to light was despicable. Promising to get back to me and then never following up is not how a business should be run. I was suggest brides look anywhere but Mary M’s. They do not know how to...

DO NOT ORDER FLOWERS HERE! They try to cheat you out of what you order, and they are mostly staffed with rude high school/early college age girls with NO customer service skills! I came into the shop in person looking to order flowers for a friend, for pick-up 3 days later; I advised the woman at the counter that I just wanted a full, bright arrangement that included bright orange/red roses and a couple of the big sunflowers. She even brought me examples of the flowers to verify what I wanted. Only at that point did we discuss price (the flowers and arrangement were more important to me than the price), and the lady told me that for a full arrangement with those specific roses and size of sunflower the price would be $25. When I came in to pick up the flowers, the lady who had taken my order was not present; there was one adult and several high school girls working. The arrangement was WAY smaller than we had discussed, and some other random type of very small yellow flower had been substituted for the sunflowers. When I questioned it, I was told quite condescendingly that they were out of the kind of sunflower I wanted, that this was another type of sunflower, so it counted. I advised that I had wanted two specific flowers included in the arrangement because they were my friend's favorites, and I was told that they would be included. The girl rolled her eyes, called the adult over, and they went to the back, where, lo and behold, they brought out two of the type of sunflowers that I wanted - except WAY smaller than they should be for what I was paying. When I told them that the bouquet and flowers were much smaller than what I was told I could have, and that I really wanted either more flowers or a discount on the bouquet, the young girl SHOUTED at me, "God grows the flowers, I can't make them bigger! What do you want me to do about it?!" At that point I did get angry myself, and commented on the complete lack of customer service. The older lady finally gave me $5 off - if my friend's opening night hadn't been in 3 hours with no time to go anywhere else I would have refused to buy the flowers, but since I didn't have time to go anywhere else I took the discount. Unbelievable situation. ...

I have been helping a friend with flowers for her wedding and we were working with Mary M's to place an order. It was only going to be bulk flowers, as I was doing all the arranging myself. Sounds simple enough, right? Wrong. Our entire experience working with Mary M's was awful. At our scheduled appointment, they called the wrong number to cancel, and so we still showed up. Rather than being straight-forward and just telling us they were too busy to help then, they tried and it ended up taking 2 hours, with so much waiting on our end, and very little accomplished. At the end of this, they told us they would call the next day with the order total. They didn't. Nor the next day, nor the next. The following week, I had to call them. And, it was not ready. She gave me a rough estimate and asked when I would like to pick up the order. I named a day and she said fine, they would be open all day and I was free to pick it up any time. I came in the later afternoon on the specified day and it was not ready. She sat there writing it out while I had to wait- again. I expressed my dissatisfaction with their un-professional service and how our every interaction was awful. She talked back and did not apologize to me- their customer. I told them as I left that I was concerned with their ability to deliver and follow through on the actual wedding weekend. Shortly after I left, I got a call from the bride saying that Mary M's had just called her and were now refusing to do our order. They were refusing to serve us a customer, because of their bad service. We gladly found another florist in town and have been so much more satisfied.

That was our entire experience. Their flowers may be slightly cheaper, but it is not worth the hassle, time and frustration you will go through. Consider...