Bob's Discount Furniture and Mattress Store — Attraction in Boardman

Do NOT waste your money on purchasing the "good proof" warranty. We bought 2 couches and spent $800 on the warranty after being told we could badically spill a gallon of paint on it and just get a replacement. In fact, the salesperson suggested we do something like that and just replace it before the warranty was up. Very unfortunately, my mom had a medical emergency thus ruining the couch. I cleaned the couch while my mom was in the hospital only to find the warranty is void if you clean before a technician comes. After making a claim, Bob's contacted us to set an appointment to look at the couch about 6 weeks after the incident and making the claim. In essence, I was to leave this couch with what was on it marinating in my home for around 6 weeks to see if a technician would deem it covered by the warranty.

Let's recap. We were to leave a multi bodily fluid soaked piece of furniture in our house for 6 weeks so a technician could come out and look at it.

Because no human being could stomach such a scenario, we lose the cost of the couch plus the warranty which was presented as providing complete coverage other than the electric components which are not damaged. Just shy of $2000 plus a HUGE hospital bill and traumatic medical event. Of course, we can't have not enough spots for our family to sit for 6 solid weeks and must purchase another couch. We'd like it to match thus forcing is back to Bob's. If by a miracle and alot of arguing, Bob honors the warranty, we will be stuck with a voucher.

Hey, owner of Bob's. Come over, slice this couch open and take a big sniff. Now do that for 6 weeks. If such incident occurs again, we will be sure to bring the couch to the store in the state it's in and leave it there until the technician can take a look.

What a stupid way to lose a customer. We should have taken the advice of the salesperson and spilled something on it purposely. Unfortunately, I didn't think my plan through first. Edited to reply to owner: Who exactly...

Don’t waste your time with this company!!! If I could, I’d give them 0 stars!!! 2 years ago we ordered a table for our new home. We were assured that we could call to have the table delivered when we moved in. Fast forward to move in. The call is made and we’re informed that our table is no longer available and they don’t know when it’ll be available again. Obviously, I cancelled the order. Fast forward to present day and we decide to give them another chance. Two mattresses were ordered for our kids to be delivered today. My husband takes the day off because you can’t be given an exact delivery time. The children’s old beds have been taken apart and disposed of to make room for their new bigger beds. We get a text message around 4:30 saying they’ll be here in about 30 minutes. An hour later they call to say they can’t find our house that is very visible from the road as well as the address. The driver asks us to text the address to the number he’s calling from, so I do. The driver says he’s on his way and will call back if he has any issues. 7:20 pm we still don’t have beds. I call and speak to the customer service and am assured that delivery was approved to still be delivered today. 8:30 comes and we receive a call to reschedule our delivery because of an incorrect address. They placed our City name with our street name; which obviously doesn’t exist. I asked when this delivery had been closed and am informed that the delivery was closed at 6:36pm (so the 7:20 LIED!!) I argue that my children don’t have beds to sleep in now and we also now have lost wages due to their mistake. They apologize and say the soonest they can deliver is sometime Friday but they can’t guarantee that because it’s so late in the day now to schedule it. We canceled our order because we can’t afford to take off more work and our kids need beds NOW! Bob’s will NEVER get our...

TL;DR - The furniture & staff are nice - be prepared to spend a lot of your time waiting for damaged items to be replaced and/or show up.

Let's start with the positives: The staff is nice & the delivery drivers were as well. The furniture (when it did arrive) was pretty decent as well.

Now the issues: Our salesperson made a mistake on our order... twice. The first time was adding 2 mattresses, and the second was not adding a dresser that we stated we wanted so I had to go back and order it The first delivery - 3 damaged items, which thankfully were replaced. The second delivery - 1 damaged item, 1 missing item The third delivery - they never showed up the fourth delivery - we shall see? The mattress protector zipper broke when we put it on, and it was able to be replaced with a new one There is NO WAY TO SPEAK TO YOUR SALESPERSON OR THE STORE ON THE PHONE. Yup, you read that correctly. It is physically impossible to talk to the person who sold you your furniture, so gas up that car and drive to the store. On our first delivery, the drivers stated that a particular item we purchased would not fit up our stairs and into our bedroom. He measured it and told me it was physically impossible, so we sent it back. After they left, I figured (too late) that I should double check and found it would fit just fine. So I had to go to the store (see previous comment) to explain the situation and re-schedule the delivery. The second delivery drivers carried the item into place...