Home2 Suites by Hilton Boston South Bay — Hotel in Boston

This fairly new 5 story hotel is 5 miles from Boston Logan Airport. The location of the hotel is about 600 feet from a Target, Home Depot, and grocery store. As well as 8 -10 restaurants like Applebee’s, Olive Garden, Panera Bread, Chipotle Mexican Grill, Wahl burger, Gyu-Kaku Japanese BBQ, and 110 Grill. The hotel is 3 to 5 miles from all the major attractions, sightseeing, and shopping in the north end of Boston.

We had a king suite, which was quite large and very clean. You need to use your room key card to enter the hotel as well as to go up the elevator. The breakfast was quite appetizing with a decent selection of food to choose from.

Day 1 Monday: We arrived at Boston Logan airport around 9 am. on a Monday and took a Lyft rideshare to the hotel. After getting checked in, we ate breakfast and got another Lyft to JFK Presidential Library and Museum, which was a little over a mile away. After a few hours, we walked along the Harbor walk until we were in the Seaport District (South Boston Waterfront). We had dinner and took another Lyft back to the hotel.

Day 2 Tuesday: We took a Lyft to Boston North end and did a food & history tour (5 ½ hrs.) and afterward had dinner and another Lyft back to the hotel.

Day 3 Wednesday: We took a Lyft to the Marriott Long Wharf to meet a shuttle bus at 6:15 am. for a Martha’s Vineyard Day trip from Boston with Roundtrip Ferry & Island Tour Option. This was a 12 hour day, and we got back to the Marriott around 6:30 pm. We took a Lyft back to the hotel and ate dinner in our room from Panera Bread.

Day 4 Thursday: We had a rental car reserved with Avis we picked up at 9 am. We drove about 85 miles north to Kennebunkport, Maine to sightsee and eat lunch. Then we drove down the coastal highway through Ogunquit, Cape Neddick, and York Harbor until we stopped in Portsmouth, New Hampshire. After dinner on the waterfront, we drove back to the hotel in Boston.

Day 5 Friday: At 9 a.m., we drove 20 miles north to Salem, Massachusetts, for a Witch City walking tour. After the tour, we drove back to the hotel and took a Lyft back to Boston north side to walk the rest of the Freedom Trail to see the USS Constitution & Museum and finished at Bunker Hill. We walked back to Faneuil hall to get dinner and a Lyft back to the hotel.

Day 6 Saturday: At 9 a.m, we drove about 98 miles north to Portland, Maine. We had lunch on the waterfront and went on a history walking tour, and afterward, we drove back to Boston to our hotel for dinner.

Day7 Sunday: At 9 am we drove south 75 miles to Newport, Rhode Island and did the Cliff walk North end about halfway until we reached the Breakers Mansion owned by the Vanderbilt’s which we took the tour and walked back to the car. We drove a few miles to the waterfront for lunch and a harbor cruise. Afterward, we drove back to our hotel and had dinner.

Day 8 Monday: Turned the rental car in at 7 am at the airport for our flight at 9 am.

The average cost for Lyft was between $15 -$25 dollars which is cheaper than paying to park in a lot or garage, which average $30 -$40 dollars. Lyft to and from the airport is...

WHAT AN EXPERIENCE IT WAS!! ROOMS WERE CLEAN AND SPACIOUS 👍🏾 VERY UNPLEASANT, UNPROFESSIONAL AND RUDE STAFF . THEY CARRIED OUT AN UNAUTHORIZED TRANSACTION OF $150 OUT FROM MY CARD, MINUTES AFTER CHECK OUT SUNDAY MORNING, WHEN I CALLED TO INQUIRE THEY SAID IT WAS A BROKEN CHAIR IN THE ROOM , I TOLD THEM WE NEVER USED THE CHAIRS , THEY LATER SAID IT WAS AN ERROR (SO WHAT IF I NEVER CALLED THAT DAY OR NOT SEE THE CHARGE WOULD I HAVE RECEIVED A CALL TO EXPLAIN TO ME THERE WAS AN ERROR CHARGED, I WONDER) I EXPRESSED MY DISAPPOINTMENT TO THE LADY , I WAS TOLD YOU WILL GET THE REFUND AFTER A WEEK, NOT EVEN A SIMPLE APOLOGY FOR THE INCONVENIENCE THEY CAUSED OR ATLEAST A CLEAR EXPLANATION ON WHY A WEEK AND SHE HANGED UP THE PHONE

I CALLED BACK ON MONDAY REQUESTING FOR THE MANAGER , THE ASSISTANT MANAGER BY THE NAME ROY BROUSSARD WAS GIVEN THE CALL . I EXPLAINED THE SITUATION WITH THE CHARGE AND HE SAID THAT THEY DONT ACCEPT CASH APP CARD. HOWEVER, THATS IS THE CARD THE UNAUTHORIZED TRANSACTION WAS TAKEN OUT FROM A CASH APP CARD. UPON CHECK IN, I ALSO PUT DOWN A 2 ROOM DEPOSIT OF $100 WITH THE SAME CASH APP CARD AND $50 FOR PARKING. IN TOTAL WE SPENT ALMOST $900 BOOKING THE ROOMS AND ALL OTHER CHARGES. THAT SATURDAY NIGHT UPON CHECK IN. MY HUSBAND AND I WERE CHAPERONING MY DAUGHTER AND HER FRIENDS ( OF COURSE TEENS CAN BE OVERLY EXCITED AND MIGHT NEED CONSTANT REDIRECTION, HOWEVER, THERE WAS NO ANY ILLEGAL USE OF ANYTHING THUS THE ADULT CHAPERONES ONSITE) IT’S QUITE UNFORTUNATE WHAT WE EXPERIENCED. WHEN YOU BOOK WITH A HOTEL YOU LOOK FORWARD TO SOME KIND OF HOSPITALITY, GOOD ENERGY AND ATLEAST KIND CUSTOMER SERVICE. THAT SHOULD BE THE CORE VALUE OF A HOTEL. I HAVE BEEN TO SEVERAL HILTON BRUNCHES AND THE SERVICE WAS IMPECCABLE. THE MANGER KEPT GASLIGHTING SAYING THERE IS A BIG SIGN SAYING THEY DO NOT ACCEPT CASH APP CARD AND THAT I USED AN APPLE PAY CARD WITH MY PHONE. THAT WAS UNTRUE I DON’T HAVE APPLE PAY. AND I DID NOT USE MY PHONE TO PAY, HE WAS SO RUDE AND EGREGIOUS SAYING WHAT EVER CARD YOU THINK YOU USED CALL THEM TO FIX THE ISSUE. HE SAID, THEN YOU HAVE TO CALL YOUR CASH APP SERVICE TO FIX THE ISSUE AND HANGED UP ON ME. HOW UNPREFESIONAL IS THAT? FOR A MANAGER SOME WHO IS SUPPOSED TO BE THERE TO FIX ISSUES . WELL I WILL HAVE TO GET IN TOUCH WITH CO OPERATE FOR TYPE OF ASSISTANCE ON THIS MATTER. THIS IS HOW YOU LOOSE CUSTOMERS BY THE UNPROFESSIONALISM TERRIBLE EXPERIENCE FROM THIS BRUNCH. THE DISRESPECT WAS TOP KNOCH WOULD NEVER RECOMMEND. THE $50 REFUND I DO NOT NEED. MAYBE CONSIDER ADDING VALUE BY INVESTING IN HOSPITALITY /CUSTOMER SERVICE TRAININGS AND FUMIGATION SERVICES FOR THE...

I stayed in this hotel for three weeks. When I checked in they gave me one of the worst rooms they had available. It was a dark room right on the hotel entrance roof. The room was close to the elevator, so there was traffic and I could not sleep. In the morning I went to talk to the front desk. She offered either the room obstructed by the wall or connecting room. I stayed in connecting rooms before and didn’t have any problems, and so I took that room. However, this connecting room was different, and I could hear guests from the neighboring room very well. If they go to bed late, I was also up late. I could only go to bed and sleep when other guests went to sleep. I asked front desk several times to change the room, the girl was saying they were full and no room was available. Once I had to wake up at 12:20am because new guests moved into this neighboring room. It was two loud men who didn’t care of the night time. After 2am, I went to the front desk and asked if I could move to another room because I couldn’t sleep. Again, there was no room available, but I was told that security will go and talk to those people. When I came back to the room, those men yelled and verbally abused me for going to the front desk. Security came twice to that room to quiet the guests. It was very scary to stay at night alone at that room. They sounded violent and aggressive. Needless to say, that I didn’t sleep the whole night. They also had TV on too loud until 8am. In the morning, I went to the reception desk and asked to change the room. I was told by the receptionist again that there was no room for me. I asked a housekeeping supervisor to provide me a room. She was the one who eventually gave me a room. Even though that room was smelly from the previous guests, I felt happy, safe and could sleep at night at last. The only regret is that I received this room towards the end of my stay: rooms at this hotel are of a good size and have all the amenities needed. I had housekeeping done only once at the beginning of my stay. I was working on the weekdays, so I had the “do not bother” sign on the door. I was always away on weekends and was taking the sign down. However, housekeeping never showed up. I think if someone wants to have the housekeeping done, they need to request it at the front desk. I noticed that homeless were coming to the breakfast. It is definitely a sanitary...