Twin Pines Animal Hospital — Attraction in Bothell

The worst experience I have ever had at any vet. I had to wait almost a mth for an appt, they were so busy. I was very concerned about my dog but read reviews, 5 star and a bit of a drive but looking for a really good vet. My appt was at 3:00, I put in on my calendar the day I made it, with reminders. I was asked to have my dogs records from 2 other local vets and UW in Pullman sent to them and I did, twice. I Confirmed with Mark they were rec'd 2 days prior and that I needed to be there by 2:45 for my appt. I prepaid $75.00 for initial exam and waited almost a month. I got there at 2:45 yesterday, my callendar showed my appt was 3:00. I was told then my dog could not be seen, my appt was at 2:30 and I was late. There was nobody else waiting, only one other car in their parking lot. The only option I was offered was I could just hand my dog over and they would try to see him and I would have to come back later to pick him up maybe he would be seen. Hand my best friend over to a complete stranger, cage him. No way, not my dog, my best friend, I would never do that to him, he cries when I leave him at home, but to a stranger to be put in a small confined space. I was in tears when I left that office and will have to find another vet, wait again and my dogs limp will continue to get worse. I am even more worried, I failed my best friend. I need confirmation his prostrate is not swollen, know if his Rx for epilepsy need's increased. I have to accept maybe I did write down the wrong time but I don't think so, I am pretty careful, a senior and I write down Dr appts and it has never happened before. I was so sure I had found a Great vet and was so greatful. Now I feel guilty, so worried, still crying, I somehow did not do enough, still did not get my best friend the...

I wanted to write a long-overdue review here to credit Doctor Robertson with saving my cat Lucy's life. I had just moved to Bothell when Lucy had developed an issue where she lost appetite and started to pee outside of the litter box. I live between Twin Pines and another well reviewed veterinary clinic in town. I first went to the other place, which while they had 3 dog veterinarians only had one doctor who was a specialist with cats. The vet diagnosed the issue as a bladder infection & prescribed a medication, but once i obtained it, only seemed to make Lucy worse. My 11lb cat was down to less than 7lbs and looked like she was on death's door. In desperation brought her to the team at Twin Pines who first ran a test which determined that my cat was allergic to the prescribed meds- in essence it was killing her faster. And were able to give me medicine that actually addressed the bladder infection and helped her get her appetite back. Its almost a year later, but Lucy the cat is alive and well and back to her normal weight :) I don't bear any ill-will towards the other veterinary team, as i could tell the single cat vet there was very overworked, but thank goodness for...

I will scream from the rooftops that the staff at Twin Pines are the most thoughtful, amazing, and competent people!

Front desk is so nice and helpful with scheduling visits months in advance so we can get in when we need to. My dog is anxious usually but she loves the people there! Last-minute urgent care services are great (drop off at 8am + they'll call you when your pup is ready for pickup - you must call ahead to book a slot for drop off) They're fast and efficient - my dog's glands need expressing every month and she doesn't like it, but she is willing to tolerate it here because the staff are lovely and give her plenty of pats and treats

But the most important part is, they CARE. They won't ever try to sell you extra stuff you don't need, and they aren't pushy. They're very meticulous and thorough. Dr. Robertson in particular is just above and beyond, taking great care of my dog. Even if I moved anywhere else within driving distance (Seattle, Bellevue, literally anywhere within an hour), I would make the trek so that she can continue being our...