The GoodWynn by ARIUM — Attraction in Brookhaven

After living in this complex for one year this was the worst place I’ve lived in. I previously lived in a different Arium property, but I will never live with this company again after my experience here. The issue lies with the property and upper managements lack of urgency to fix any issues and maintenance only willing to fix issues by doing the bare minimum.

During my time at this property October 2022- October 2023, I experienced countless issues:

From January 2023-March 2023 I experienced an ongoing bathroom ceiling leak which caused black mold. Management reassured it was mildew and solution at first was to paint over it multiple times. They refused to help any issues of it growing back and waited until the leak was so bad it was pouring water from my ceiling. Finally got them to cut the ceiling to locate the leak and bring a plumber to fix the issue. For weeks I lived with open walls/in a construction zone in my bathroom. Unable to control when maintenance would come into my unit. Only offered $100 off my rent for one month and a bathroom cleaning.

Since then, it was not repaired correctly so you could hear the entire building plumbing system of toilets flushing in the unit every 15 minutes. I was told it was normal.

Random inspections monthly and fire alarms constantly going off. When first moving here, I had three issues with maintenance/inspectors entering my unit without any proper notice. This caused me to feel unsafe in my home. Fire alarms going off at random times building wide throughout the day/night (midnight, 2pm, most recently 4am). You never know if there’s an actual fire or to just wait it out.

My Air Conditioner was broken multiple times. It took each time 4 days for someone to come to my unit to repair it. Regardless if it is over 85 degrees outside. The maintenance team “repaired” my A/C, only for the machine to be constantly running for one month straight. After reporting it and being reassured it was running fine, my Georgia Power bill jumped over 100%. Speaking to Property Manager about the issue she refused to send someone to my unit to look at unit or reimburse me in the obvious jump of power usage cause by the repair. Assistant Property manager said she would send maintenance and never did. Finally put a work order in the computer and it was fixed days later and power bill went back to normal the following day.

Facing the pool in the summer months comes with major disturbances of loud music, parties, smoking, people being out past pool closing. Property will not do anything but send out “pool reminder” emails which no one follows due to no enforcing of the rules.

Security (if they respond to your call) will take about 30 minutes to respond to the location.

The phorid flies infestation was the worst of all. Hundreds of phorid flies infested my home. Per pest control, this was due to the dumpster uncovered in the loading dock and trash left in the loading dock. I was unable to cook, eat, sleep, and live comfortably for 2 months between August-October 2023. Only thing which was done was placing a large bug zapper in my home and in the loading dock. This resulted in me spending hundreds of dollars on eating out every meal due to unable to eat/cook in my unit from infestation, purchasing bug lights, sticky traps, and vinegar. Property manager visited home and said she would have hallways fogged (never happened), loading dock cleaned (happened one time in two months), and provide some compensation for getting rid of my indoor plants (never happened).

James was the only person in the property and on the maintenance team who listened to me, assisted in resolving any issue, and was great at what he does. I appreciate all his hard work and...

A Disappointing and Frustrating Experience at The Goodwyn by ARIUM

I have been a resident at The Goodwyn by ARIUM since March 2024, and while I was initially pleased with the community, my recent experience transferring to a two-bedroom unit has been nothing short of frustrating and deeply disappointing.

On February 6, 2025, I applied for a 2 bedroom unit for my partner and I and after being given keys to self-tour the vacant apartment, we loved the space and submitted the application. However, after receiving no follow-up or communication, I called the office on February 17 to check the status, only to be told by Heather Holtrop that the unit had been given to someone else—two days prior, on February 15. Heather said she would call back but never did. When we went in person, we were informed by Aaron Triplett that Nikki Williams never filed our paperwork.

At that time, Taisha Edwards overheard the conversation and mentioned that a different unit was the same size and had recently become available. While frustrated, we focused on securing a new home and after touring it, we applied for the unit with Aaron. However, despite the significant inconvenience and complete lack of communication, we were still required to pay a $500 transfer fee—after being told by Nikki that there would be no charge. No compensation, apology, or consideration was offered for their mistake.

A move-in date of March 11 was set, yet we did not receive the lease paperwork until March 10, leaving little time to prepare. We specifically asked for a move-in time to coordinate movers and were told by Taisha that it would be "noonish"—a vague and unprofessional response. When we arrived at the office at 10:45 AM on move-in day, she said, "Well, I told your partner at noon on the phone." Yet, while en route to pick up a U-Haul, we received another call from Taisha stating the keys wouldn’t be ready until 2 PM. Again, no acknowledgment or apology for the added inconvenience.

Additionally, the mandatory WISP payment email was not sent in advance, meaning we drove all the way to CVS to make the payment, only to find out it had never been sent. We then had to drive back to the complex to ask Taisha to send it. This lack of basic organization caused unnecessary delays and frustration.

To make matters worse, we were told by Taisha that my partner could be added to the lease and receive an entry fob for a fee of $85, which would be added to the rent. However, when turning in the old keys on March 13, Heather stated that the fee had to be paid upfront. This inconsistency and misinformation made the entire process feel chaotic and unprofessional.

If that weren’t enough, on March 12—while we were still in the middle of moving our things—Taisha called asking when we would be turning in our old keys, as if she hadn’t just caused unnecessary delays in our move. To make the situation even more frustrating, she added, "People are lined up trying to get your apartment." After everything we had been put through, this was completely unprofessional and unnecessary.

At the end of the day, a home should feel like a place of security and peace, not a constant uphill battle with management mistakes, miscommunication, and a complete lack of accountability. We work hard to provide for ourselves, and this experience has made us feel neither welcomed nor valued as tenants. While we love the actual apartment, the leasing and management process was completely unacceptable.

We sincerely hope that ARIUM addresses these issues to prevent future residents from going through the same disrespectful and...

My experience at The Goodwynn by ARIUM, managed by Carroll Management Group, has been one of the most distressing and hostile rental situations I’ve ever endured. What should have been a simple lease turned into a deeply traumatic experience due to mismanagement, negligence, and outright misconduct.

Upon move-in, I encountered severe pest infestations, rancid smells of trash and marijuana, and an unclean unit. Fire alarms would frequently go off at all hours, loud parties were common, and the garage was regularly filled with trash and drug paraphernalia. These issues were reported immediately and repeatedly, yet management failed to take responsibility or action.

As I began to raise valid concerns about conditions of the unit and a major safety concern where a man was following me around the property and watching me where i live and request necessary repairs, the situation escalated. I was met not with solutions, but with false accusations, retaliation, and targeted harassment. The property manager engaged in increasingly aggressive behavior — including slamming a door into me during a visit, causing physical contact and distress. This behavior was unprovoked, witnessed, and documented.

Worse still, the property manager falsified information to TheGuarantors the bonded security company, making claims that I willingly terminated my lease — despite having verifiable proof that I did not and that it was voided due to the hostile environment she created. I was falsely accused, and the situation reached the point where management began to weaponize the involvement of police, which felt like a targeted and dangerous escalation. These were clear attempts to intimidate me I felt so unsafe I left the residence until i was able to move out and find a new home. I couldn’t eat or sleep.

During move-out, I completed a walkthrough and was told the unit was in great condition. I was verbally and formally assured in writing that no lease termination fees would be applied and that I would receive a refund for the remainder of the month. I returned the keys directly to the property manager — on video and audio.

Despite this, TheGuarantors later contacted me stating the property manager claimed the keys were never returned and that I would be charged fees — a blatant lie. To this day, corporate has ignored my emails and 42 calls (yes i have proof), choosing silence instead of accountability.

This experience has caused emotional and financial harm, and it is unacceptable. If you’re considering renting here or working with Carroll Management, document everything and understand that you may not be treated with respect, honesty, or basic...