Gold's Gym Brownsville — Attraction in Brownsville

I showed up to my local gold's gym June 12, 2018 and found out that my membership has been cancelled. I asked to speak to the manager to inquire why? His explanation was that gold's corporate and my employer’s corporate account no longer exists. He mentioned that my employer sent out an email through their own database informing of a transfer membership period for primary and for family add-ons until May 15th because the relationship account would no longer exist. I explained to him I did not receive that email for whatever reason. If I would have been made aware of such account termination I would have taken care of it on a timely manner as my payments have been either through automatic debit or automatic bank withdrawal to gold's gym for the past 15 years of being a gold's gym member. His rude response was that it was my employer’s responsibility to take care of the message. I explained to him that it was not fair that responsibility be placed on my employer. I have been a gold's gym member the last 15 years and I have never missed a payment. This past summer of 2017 I mistakenly made a move to my employer’s corporate account rate not knowing that this relationship would not exist any longer one year later. I added my wife, myself, and the child care fee on this plan. I should have stayed with the rate I had the previous 14 years of being a gold's gym member. I explained to the Manager that when I made the change this past summer of 2017, I signed up at my local Gold's Gym again, and all my personal information was collected ( Name, personal email address, personal phone number, personal mailing address) and put into the Gold's Gym database. I asked him with all the personal information that was collected, why couldn't I have been contacted through my personal email, personal phone, or a letter sent home to my personal mailing address? I'm assuming that is the reason all this information is collected. I did business directly with my local gold's at the location so I would think its fair to say I get contacted directly as well by Gold’s Gym, and not through a third party.

I don't think it is fair, I, the loyal customer the past 15 years, has to go find another gym because of miscommunication or something that fell through that was completely out of my control. He stated that I am currently no longer a member and my 15 year relationship with Gold’s gym does not exist anymore. This gym’s reputation apparently never ceases to change. Arrogance and Lack of...

I attempted membership with this company on 2 separate occasions and both were complete mistakes. I have definitely learned my lesson and will sign with any other gym company before I EVER return to Golds gym and will surely pass on my distaste to my friends and family so they too do not fall victim. Being in the military and a frontline worker with Covid, I did not have the liberty to frequent the gym and once covid shut everything down, that option was out anyway. And to add to it, Golds only allows you to cancel from the same location that you signed up, how convenient right? Golds gym continued to charge my account, after I supposedly was not on contract, and even charged their annual fee during that time as well. I incurred a balance because I ultimately blocked them from making any kind of charges to my account due to none of them even being authorized! I also had signed up for personal training and paid ahead of time but only received 1 session and was not reimbursed. You would think they would credit my account and ultimately cancel the erroneous charges they continued to make but that would have been too sensible and courteous for this establishment. They always choose to do what benefits them and not the customer. So now that my money has been taken out of my account without my knowledge and I have incurred a bill all while working 80+ hours a week tending to covid patients, I am still receiving calls and messages to the point of harassment about paying the balance which should have been zeroed out! Ludicrous!!! DO NOT USE THEIR SERVICES! This is my second time and best believe there will not be a third. I will pay quadruple the monthly amount at a different facility to receive honest treatment and care that places the customer first before I even sign my pet up for exercises...

The cancellation process at Gold’s Gym is engineered to steal and take as much money from you as possible! I cancelled my membership the same day I created it, because I already knew it took 30 days to cancel. I did this with one of the managers and he said everything was fine and my account would be canceled and I wouldn’t get charged again. After one month went by I got charged again! So I went back, canceled and filled out the paperwork and had to be charged again since it took 30 days. I am then charged again two months later. I spoke to the manager telling him the situation and he took me for some liar, thinking I made everything up. He asked me “did you take a picture of the cancellation form?” As if this is my fault that I didn’t have proof! How incompetent is Gold’s Gym that they don’t have a system in place to record cancellation forms. So then I had to fill out another cancellation form, take a picture of it, because apparently they are so unorganized they don’t keep them recorded. This was the 3rd time I had to do this. I also had to get charged another month because it takes 30 days to cancel. So I I called my credit card company and told them to give me back those credits. All was fine until I get an email from a collection agency for twice the amount I owed them. I had to pay this absurd payment because I need my credit report clean. Do not go to this gym unless you want to get ripped off or stolen from. They do not trust their clients. I expect a call from this company and I will post this message every week until...