Mall of Georgia Mazda — Attraction in Buford

Aug 3: I live out of state so I scheduled an appointment ahead of time. The client advisor, Nathan "Nate" Fruhwirth, was available and expecting me when I arrived to my appointment. He was friendly and was able to answer most questions. I expressed my interest in the 2025 Mazda 3, but this dealership did not have it in their inventory. Nate involved his manager, Dylan Sutton, who explained that a dealership in Roswell, GA had the exact car in stock, but that they were closed on Sundays. Dylan offered to sell me the vehicle and have it delivered to my house which sounded convenient.

Aug 4: I received a call from Michael "Mike" Nichter in their finance department. Mike stated that the vehicle I signed for had already been sold to someone else, but that an identical vehicle was available in South Carolina which they would pick up and deliver to me. He confirmed it had less than 10 miles but to expect 200-300 extra miles upon delivery. I was not comfortable with the idea of someone else driving my car across multiple states considering I hadn't driven the car myself. I expected the vehicle would be towed to me rather than driven to me, and I expressed my concerns to Dylan. Initially, he had offered to have the vehicle towed only if I covered the expenses myself. I tried to terminate the contract considering it was now void, but only then did Dylan agree to have the vehicle delivered on a flatbed at no additional charge.

Aug 7: I called Nate as I had not heard from anyone. He informed me that my vehicle was delivered to them the day prior, and that he had driven my car to fill it with gas. He confirmed that my car looked and functioned perfectly and even sent me pictures of my car which was very kind of him to do. Eventually my car was delivered, but it only took me a short amount of time to notice a defect with the driver side mirror that caused an obstruction to my view.

Aug 15: I reached out to Nate and expressed my concern regarding this safety issue. He said he would “get with his detailers” but I never heard back from him. My dad reached out to another manager, Carly Vendemia, who advised that I take my car to have it looked at.

Aug 23: I drove three hours out of my way to their dealership. I was assisted by Kayla, who was pleasantly nice and attentive. I asked for Carly, but she never came out to speak with me. Kayla followed up more than once, and eventually a technician replaced the mirror. It was a quick process, and I was thankful for Kayla’s professionalism and the quick service.

While in the area, I was pulled over by a police officer. He asked why I didn’t have a license plate, and I explained that I had purchased and received my new vehicle only a few weeks prior. He had me go into detail and became suspicious when I explained that I only had a USB with a digital contract but with a completely different VIN number as my only proof of purchase, etc. I was given two citations and was lectured on the risk of having my car impounded. The officer told me that I’d have to drive back to GA for court or admit to fault and pay online. As I was pulled over, I called Nate. He did not answer nor return my call. I called Dylan and requested that he provide me with a temporary tag but he said he’d need to speak with Mike as this needed to be handled by finance. I urged Dylan to call me back as soon as possible, but I did not hear from either of them.

I immediately drove back to this dealership. Carly, who I had not met before, noticed my frustration, apologized for their mistakes and placed a temporary tag on my vehicle. She also provided proof of purchase, gave me her personal cell and advised that I head to the police department to ask them to dismiss the citations. Unfortunately, the Gwinnett County Police Department is not open on the weekends, so I have to make another 3-hour drive and return on my court date (and miss work) to dispute the citations.

Nate, Dylan and Mike cared more about a sale than my safety. Carly and Kayla made a terrible experience a little less terrible. No one ever...

DJ (Dominick) is an EXCELLENT Mazda sales rep! Friendly, patient, knowledgeable, and fair! Absolutely best customer service I've experienced shopping for cars and that's saying a lot because I actually loved my last dealer and brought them repeat business as a Honda/Acura fangirl for decades now! But I bought used cars in the past which is what that dealer sells and after much research decided to check out a couple Mazda models as the brand has never been on my radar before and in the last 6 years since we bought our last Acura, the world of car sales and shipping has turned upside down! And so since my previous dealer was a used car dealer who was great service but doesn't sell new cars, I bypassed the rest of Mazda dealers cause they all scored less in Google Maps ratings and went to the top of the line Mazda dealership to try their cars. I drove about 1 hour out of my way to go check it out without even knowing if they had the 2 models I wanted in stock just off the strength of the customer service ratings - it's like this car was my fate!❤️

We only test drove this car and it met AND EXCEEDED expectations! Even after buying it the next day and driving around since, it's been a beauty and a breeze on the road and the safety/comfort features have made the fat lady sing for me! 🙏🏽 I'm serious if this car was a man it would be the man I've been looking for all my life and then some.

I'm not really an SUV nor hatchback person so my daughter being too cramped in the backseat of the 2024 Mazda CX30 we sat in first (which I was trying to be open-minded about cause the one in the showroom was nice but too big), made me immediately cross it off the list and not even drive it off the lot. If she can't stand it for less than 5 minutes there's no way it's going to work for me driving her around and stuck in monstrous Atlanta traffic often.

So we all jumped out and DJ had them bring us round the sedan. 🤯🔥🥵❤️❤️❤️❤️❤️ I don't know how but the 2024 Mazda3 sedan turns out to be the perfect car for me and for my role in my family's lifestyle: *Automatic with physical gear shift *Naturally aspirated automatic, no CVT *My incoming calls stay connected!!!!❤️❤️❤️ (Acura site point for me - it dropped all my incoming calls off car Bluetooth and put them back on the phone, only with my Android) *Heated leatherette seats with lumbar support feel HOT (my bad back needs this)! ❤️ *Not too big - I don't need a big car, I need a NICE car *Low maintenance on parts (even back in its best days this was not Nissan - Acura hasn't needed a thing but tires, oil changes, car washes, and alignments... and we do those on time so no problems) *Cheap gas - Acura needs 93, this uses 87! 💪🏽 *BETTER mileage (with the exact same 13.2L gas tank) than the 2024 Acura ILX! *Knob + buttons display controls perfectly located in front of where I naturally rest my arm while driving - it's so intuitive I don't know how people in some YouTube reviews were complaining it's old fashioned. It's PERFECT even or daughter thinks so, and I really hope Mazda will never change this! No fingerprints and endless cleaning on the cabinet and the screen! Don't have to touch my phone after I drive off!❤️❤️❤️

THANK YOU DJ! We are all very happy and loving your customer service and respect for my focus on bottom line out the door price instead of the usual haggling over monthly payment and line by line in the quote, your thorough knowledge of the car and why Mazda built it the way they have, willingness to research answers to any of my uncommon questions, proactive approach to following up after the sale, and flexibility with your pricing. Not to mention LOVING the other big critical requirement to really seal the deal for my business and it was met (and even BEAT!) by this salesman DJ Bryan: being within my budget and still better than our...

I learned awhile back not to use chain mechanic shops for my service. I have a Honda which goes to Curry Honda and a Mazda which goes to Mall of Georgia, even though I could have reached two other Mazda dealers faster from my home.

I have a rare Mazda 6 with a manual transmission, so it is important that it be treated right, since manuals are dying off.

When I need service I drive all the way up to Mall of Georgia Mazda because: I'm not one who likes to schedule service weeks and months out on a calendar. When I need it, I want it then and these guys, Darvin-my first advisor and Aaron-my second advisor, usually manage to squeeze me in. Like any other dealer they make service recommendations. But they are not pushy about it because they know I have a detailed service spreadsheet on all of my vehicles, including that work I perform myself (replacing spark plugs, filters and the like). I do take their recommendations and compare them against my spreadsheet and recently agreed it was time to change my brake fluid. I really like the videos that the tech performs showing the current condition of the my car, pointing out any obvious issues. I'm a cheap retiree, so I still price shop everything over $100 and these guys managed to match or get close to prices I have found in the marketplace. Sitting and waiting for your car in a cramped guest space can be horrible. Both Mall of Georgia Mazda and Curry Honda (where I take the Honda), have nice, clean, spacious waiting areas, where you can plug in your devices. Plus I can walk down the street and find something to eat.

There is an independent Mazda specific shop near me, with a good reputation, that will perform some of these tasks at a cheaper price and is just a short distance away. But unless there is a huge difference in price, Mall of Georgia Mazda gets my business every time.

I'm a sedan driver, don't understand all of fuss about SUV's. But as I previously worked for a rental car company, it was only the Mazda CX5 that I liked and deliver to our clients, if they requested a small SUV. So when I finally get tired of shifting the stick (not soon), maybe I will go for one of the upcoming 'new' CX5's with will have a hybrid system and a little more...