Staples — Attraction in Cambridge

My Mother passed away after a long illness. I was exhausted and the person who I hired to prepare the program for tomorrow's memorial didn't deliver. I had spent most of the afternoon creating the program and needed to print something beautiful that would honor my Mom. I noticed an odd line printing in the proof. That was when I spoke with Tyrell. He had been helping another stressed customer. I explained the issue with the prints and asked if he could help. Tyrell skillfully printed an initial copy. There was also the issue of text printing upside down on one page due to the orientation. He accessed the file and without a word quickly edited the document so everything was printing perfectly. In less than 10 minutes, I had all the copies I needed, folded into a booklet, along with an insert of song lyrics for Amazing Grace. Tyrell has the perfect temperament for IT customer support. Under his calm exterior lies outstanding technical skill and the ability to deliver under pressure. He does all of this while de-escalating the stress of the customer. I have managed customer service teams. So many businesses would kill for an employee this competent and capable, who is so skillful with the public. I would recommend that you give him a cash bonus or at least a cash value gift card. He also deserves recognition for his exceptional customer service. When I mentioned that he would be great in IT support, he was so humble. Tyrell may be humble about his skills but, Staples should be proud to have him as a...

Avoid the IdentoGo service at this location. Had an appointment for fingerprinting, checked in with their QR code scan and then waited an hour past our time. Tried to ask about it and the provider closed the door in my face. Talked to the staples manager who was very helpful but could not do anything as IdentoGo is a separate business. Several of us that had been waiting finally got the provider to talk to us - turned out the system did not show us as checked in despite sending us a text saying we were all set and should wait for them to text us when they were ready. It took 5 minutes of asking the same question over and over while she berated us for not checking in before we figured that out…. Understandable to have technical issues but an inexcusable lack of communication and terrible...

Staples returned an unopened heavy duty Scotch mailing tape that sold for $3.95 for $0.46 -- that is 88% less than I paid for it. I no longer had the receipt but the register showed the selling price and the return price. The manager said their store no longer sold that particular style. I did not recall which Staples I bought it at. I just had too many rolls of mailing tape, and they were cluttering my shelf, so I wanted to returned one. I returned one other small thing which was unsatisfactory. It is only because I glanced at the return receipt that I caught this rediculous policy. As a large corporation, they should return all unopened things at the price they are sold at in any of their stores. I would not have had a problem getting a store credit, since I shop...