All in all, this is a great time for a date night, a family day trip or a perfect time for single parents and only children to have a memorable experience!

Ridiculous wait at the counter. Not sure if they are new, but the 2 women were VERY slow and not seemingly interested in excellent customer service.

The cost is so so. There's quite a bit to enjoy, especially the light touching of some of the animals. I'm skeeved-out by that sort of thing, but my son, the future surgeon, was enamored.

My son is 10 years old, and for some reason, I thought he was over this type of experience. I couldn't have been more wrong. He LOVED the entire experience. He especially enjoyed the hippopotamus exhibit and walking over a large live shark tank! Big 🤪

I loved the moments I could enjoy having a seat, since I wore boots that said: I'm here vs. I'm comfortable. Wear comfortable shoes or sneakers there's a lot of walking, hence a lot to see.

Pros:

PHOTO OPS: Plenty of places, specifically designed for photo opportunities. I thought this was wonderful. You may dining have to wait your turn.

CLEANLINESS: From the moment you enter, there's someone with a broom. The bathrooms are outstanding. The stalls aren't too tiny, and the CLEANLINESS is top notch. The ladies cleaning the women's bathroom were gracious, especially the one with the reddish hair.

DISABILITY: The hallways are wide enough for wheelchairs if needed. There are seats throughout the entire place There are elevators on each level (I believe there are 3). The stairs are not for the fair if heart, though not terrible if you're in reasonable health.

GIFT SHOP The gift shop has something for every budget, especially the sale items.

FOOD: The food is surprisingly tasty. I had a hot dog, and my kid had a pizza. There are chicken wraps, coffee, and ice cream, too.

CON:

Customer Service: The person Danny at the help desk was absolutely NO HELP AT ALL. He had no idea where the penguins were since the outside exhibit was empty. He had no idea about the feeding schedule of the animals and couldn't care less to help us find out. This was disappointing bc we only had 2 hours to enjoy the entire aquarium.

PARKING: Here's where the headache is. Leaving this place was a bit of a chaotic nightmare. These 2 ladies suddenly closed one exit and the only place left seemed disabled so things were slowed down tremendously bc we had to wait on 1 person to take our money or card, retrieve our receipt and then go lift up the gate etc... It took about 30 min to get out of the parking lot.