OfficeMax — Attraction in Canton Township

Unfortunately I had the WORST experience at this location. The customer service was absolutely terrible. I went in on a Saturday to have 25 post cards printed. I got there at 11 am and was told they could not guarantee it would be done the same day, although their policy states it should have been done that day. I was polite still and said that I could wait until Sunday. I called Sunday at 5 pm because I had not heard back and was told they were done and I could pick them up. When I get there, my print outs had white lines all over them and looked terrible. I asked for them to be redone and was told they would be. I called back Monday and was told they were still not ready. Tuesday morning I called to check on them again and was rudely told they were not done yet and that whoever worked Monday didn't get them done. I asked for them to be completed that day and expressed my frustration and was told by Rob at the print center "Okay, okay, okay" and was hung up on. I called back to speak with a supervisor who was also rude and told me that Rob hung up because he assumed the conversation was over, mind you I was still speaking when he hung up. I did not hear anything back so I decided at 6 pm to stop by and check on them. Still not done. I spoke with the store manager, Thor, who just got back from vacation and he had no idea what was going on (which was understandable). He also, was pretty rude and never once apologized, only blamed it on everyone else. At this time I asked for a refund. He seemed to have a pretty bad attitude which I get you don't want to deal with this from vacation however as a manger your job is to apologize and rectify the situation, not have an attitude and huff and puff about doing YOUR JOB. I will never return to this location and would not recommend that anyone go here for their printing needs. They wasted 4 days of my time and traveling back and forth at 5 months pregnant was extremely stressful. Management and overall customer services is extremely lacking and...

Outstanding Service and Expertise at Office Depot!

I recently this Office Depot and was thoroughly impressed with the exceptional service and expertise I received. In today's retail climate, where online shopping is prevalent, this Office Depot stands out as a go-to destination for a truly remarkable in-person shopping experience.

From the moment I entered the store, I was greeted warmly by the staff who made me feel valued as a customer. Despite the bustling environment, they were attentive and dedicated, ensuring that I had a personalized and enjoyable visit.

The level of knowledge and expertise displayed by the entire team at Office Depot was truly impressive. They patiently listened to my needs and preferences, offering expert recommendations that perfectly aligned with what I was looking for. It was evident that they genuinely cared about helping customers make informed purchase decisions.

What sets this Office Depot apart is their unwavering commitment to exceptional customer service. The staff went above and beyond to ensure my complete satisfaction. They took the time to explain product features, answer all my questions, and provide valuable insights to help me make the best choices. Their attention to detail and dedication were truly outstanding.

In a time when online shopping often lacks the personal touch, this Office Depot stands as a beacon of exceptional in-person shopping experiences. Their store environment is inviting, their product selection is extensive, and their staff is knowledgeable and friendly.

If you're looking for an outstanding retail experience for technology or stationary needs I highly recommend visiting Canton’s Office Depot. Their commitment to exceptional service, extensive expertise, and genuine care for customers make them a top choice for all your office and technology needs. Thanks to Office Depot, the joy of in-person shopping is...

I will literally never go back to this place again. I went in on a Friday to drop off a print job for large upcoming meetings and just asked that it be ready Sunday for pickup. They told me they would print it that night and call me when it was ready. Come Sunday I hadn’t heard anything so I called and asked when it would be ready. They ended up losing my order. They then said they found my document on the computer but couldn’t do double sided anymore because their printer was now down. Then they called me saying they were having issues with my files (which they opened just fine on Friday). I asked if it could be moved to a different store and was told they would call me back- they never did. I had to follow up yet again. They did move it to the other location but now I have to drive an hour to get it. I am not the type out just looking for a discount but I feel like they should do something to make it right. I asked if they intended to and they told me I need to take it up with the new store. Look- I get computers and printers have issues and sometimes you can’t do anything about it but the management, lack of followup and inability to make a situation like this right is what I seriously can’t understand. Do yourself a favor and just go somewhere else.

Update: I did reach out to your company per the below and while I appreciate the seemingly eagerness to help, no one has replied and it’s been a week. About the same level of service there as...