Banner Casa Grande Medical Center Emergency Room | Casa Grande, AZ | Florence Blvd. — Attraction in Casa Grande

I read the reviews ahead of time and still decided to give em a chance. DON'T GO HERE FOR EMERGENCY SERVICES! The best I can say of my overall experience was that they did address my breathing problems and the food was decent.

I went to ER because my breathing was shallow, inhalers didn't help, ribs hurt, and I was coughing up phelgm, etc. Smooth registration, timely process to E.R. The excessive patrolling of security raised concerns. E.R staff arrives, does the usual routine checks: blood pressure, oxygen levels, temperature, stethoscope, IV stick, etc. Room prepared for hospital admission to Acute Care. Now the problems start. Person tells me they gotta stick me in artery for routine blood check. I refuse. Veins, not arteries for routine sticks. I ring nurse for bathroom assistance with bedside commode. Despite being informed of urge incontinence, help doesn't arrive for 2 hrs. Hygiene assistance is provided by assistant soaping a washcloth and handing it to me. I'm asked to bring items from my home to supplement the hospital's lack: cpak machine, shower chair, heating pad, ice pack and toiletries. Tests are performed without prior consent, and/or no results given. You can't bring or use medications from home, and they don't replace your mandatory prescriptions, like chemo, or high blood pressure. My understanding is that patients have the right to be treated with dignity and respect without regard to sex, age, gender or handicap. I was held hostage in my bed by numerous wires and set off non-answered bells and whistles getting up to become severely entangled. After complaining numerous times about services, I asked to be discharged. Mind you, I had been initially promised an overnight stay check. Also note, that while the hospital provides a free parking lot, the city doesn't provide public transportation, and livery services are iffy. Unless I want to be stranded, transportation arrangements must be strictly adhered to. I explained my rural residence and limited transportation to the hospital staff upon giving the 24 hr discharge notice. Why should I be denied orders for portable oxygen because they delayed providing a timely discharge? I wasn't given any medical advice to not leave. I spoke both with the medical doctor and pulmonary doctor and asked for discharge. Both pointed fingers at the other having to start my discharge papers. In addition, the doctors didn't seem to understand that I have a team of specialists that I see on a regular basis and refused to consult. (Had my doctors been closer and available, I'd never came to E.R). Nothing was said against my discharge by either doctor. I was told it would take time for them to prepare the paperwork. I informed them of my ride's deadline for pickup. After the time elapsed, the staff disappeared and I was left standing at front desk begging for discharge papers while everyone avoided meeting my eyes. People pretending to look for my nurse and/or doctor. I left. In no shape, form, or fashion was I treated with dignity or respect. Basically, I was told to get on their treadmill of patients, allow bill padding, roll over for any tests ordered, and don't ask for basic services. Preferred Home care then calls me saying that Banner called in oxygen tank order for me. 30 mins later, they call me back to say Banner called back to...

Unless you have an obvious broken bone or are about to die and had no choice on where the ambulance takes you, and especially if you are from out of town DON’T COME HERE. Had a nasty slip and fall and can’t move my arm without unbearable pain, so I thought it was broken or that I may have torn a ligament or something. I was sat in a chair along with many others, with a privacy sheet between us, in excruciating pain, and never Thoroughly examined. I did get an X-ray but, that made the pain 10000 times worse and was sat right back in a chair crying like a baby and ignored. After all that in a nut shell I was sent home wIthout a real idea of what’s wrong with my arm outside of not having any broken bones and read (yes, I read it on my own cause obviously I wasn’t important enough to have my discharge instructions explained) upon the 2 page paper that they ushered me out the door with that my injury was deemed a “bruise” (I could still have a torn ligament or a rotator cuff tear, who knows) The doctor wasn’t nice at all. She seemed annoyed because I asked her to actually examine me and Instead, she ordered a ct, Which makes no sense, When an MRI would’ve been what I would have needed in my case, and they couldn’t do that because their MRI machine was broken. Why would a doctor order a test that they know is not the one that would help in my situation other than to run up a bill or to shut me up by hoping it would make me think you’re actually doing something. So I knowledgeably declined. She even sent home a lady with a 2 inch blood clot in her arm and told her it was a vein she wasn’t using…smh. I pray that that lady is OK because blood clots are serious. I included the “discharge instructions “ in the photo and highlighted what I was already experiencing while I was there and none of this was offered while I was there, to be honest, I can’t lift my arm nor was that checked, nor was an ice pack offered or a sling. On a lighter note, Some of the supporting staff was nice and caring, but overall…10 out of 10 would...

Recently, I have spent a few visits to our (and BDMC) ED with my 12yo daughter for intractable severe migraine lasting over 9 days. Even working closely with her pediatric neurologist, there was little relief. Both times at our ED here at BCGMC, we were met with exceptional compassion from the front registration & triage, where they did their best to get her back quickly to a dark, quiet place.

She had the same RN, Sandra both times, and she was simply amazing. Even better with IV starts and care than we received at the pediatric ED at Banner Desert (and they were wonderful too), she was calm and confident, but also reassuring, quick, and compassionate. She took the time to talk not only to me, but more importantly, my daughter. She spoke to her, listened, and explained things in a way that reassured my child at a time of not only incredible pain and exhaustion, but also immense fear and frustration.

George, our PA, provided her care. And can I just say how much it meant that he was attentive and compassionate in a way that reassured us both that he understood and felt her plight, but was also dedicated to getting her relief. He kept checking on her, was diligent in his treatment, and ultimately provided her with the most relief she’s had since this started on Monday 2/20.

Not only did this provide exceptional customer service and build trust, but turned a difficult time into an exceptional experience that provided profound relief. Not only was her issue of pain addressed, but she felt heard, seen and cared for…and THAT made such a difference that this mom’s heart finally felt relief as well. I wanted to provide some positive feedback during a time when I KNOW they don’t hear their value enough. Please share my gratitude and appreciation with your team and remind them of the difference they make each day in the lives of our community members…they are...