Angel View Resale Store - Cathedral City — Attraction in Cathedral City

Hi,

First of all I just want to thank Dan in the retail administration end of all this. My personal experience was aweful at this location. I purchased an electronic item that I was informed had a 7 day return policy. The item did not hold a charge so I brought it back 4 days after purchase. When I walked in there was no one at the register and no one acknowledging the fact that I even walked in. Secondly the Manager Alex approached me very rudely asking if I had the same debit card used to make the purchase. I did have it. Then he looked at the item and said " you paid 14.99 for that." The item is a black and Decker electric squeegee vacuum. So now to add insult to injury I felt like maybe I hadn't gotten as good of a deal as I thought. Then I took my debit card out and simply asked since it was a pin verified sale if I could please just get the cash back. And he said " you know what you are being rude you can just wait for the other manager." And walked away. Leaving me very upset at the register. So I walked into the administration building next door and the guy at the front desk was even more rude. He said they don't deal with retail problems and said he would give me the phone number to Donna Snell and that I needed to take the call outside. That I couldn't make the phone call in the lobby. Talk about an experience from hell. Then I sat waiting for Steven the store manager and apparently he was already back but no one informed him I was still waiting for him. Worst customer service I have ever experienced. Steven did show up and he did take care of me....

You know, I never really wanted to comment this but as time passes and I mention it to more people. I feel the need to mention how I have applied for this place twice and interviewed both times. With the qualifications and availability, only to be met with “Why do you keep applying”, and the strange sense my identity is the reason I am being denied. Cause gay people are fine to old people… god forbid it be a trainee though. Anyway, yeah, no I literally was told in an interview “Why do you keep trying”, and had to deal with the weird and honestly kinda toxic energy of the front office lady, and the main coordinator. Do better frankly, truly, stand by your beliefs and values of community and inclusion to the differently abled. Is this place trans friendly? Not in my experience, and...

We recently bought a Condo in Palm Springs and wanted to donate furniture and other household items to a worthy organization. Other stores would not pick-up from a second story and/or did not accept some items we wanted to donate.

Angel View was fantastic as far as customer service was concerned. The drivers showed up on time, were courteous and informative. So nice that we continued to request the same 2 men, Kai and Eric, for subsequent pick-ups. They didn't usually take certain items, but after seeing the quality of what we were donating, they were happy to.

We've also found several accessory items at their Cathedral City store to decorate our Condo with.

A very worthwhile charity and we...