Bills Brothers Furniture — Attraction in Cedar Rapids

I am in the market to buy a sofa, and I want to share the experience that I had today at Bill’s Brothers.

The first thing I realized upon entering the store is that no one approached me, which initially I appreciated, but eventually the indifference annoyed me, given that I was intent on purchasing something today if everything would work out.

Eventually, a sales representative did call out to me from where she was standing and talking to employees, asking if I needed anything.

I did find a couch that I liked, and asked if they could come down in price significantly. I was given the feedback that the manager would not come down in price. That was that; no follow-up questions, apologies, or explanations. Also, I had no idea who the manager was, as he never came out to introduce himself in person. They didn’t ask if I still wanted to buy it or recommend another product.

I looked around at some other places in the area, and on my way home, even though the customer service was poor initially, I figured I’d give Bill’s Brothers a chance to redeem themselves.

I called them on the phone on my way there and asked the guy who answered if they charge for delivery. His response was simply, “Yes, we charge for delivery.” I had to ask him to give me details.

The second time I arrived, no one approached me the entire time I was in the store. Finally, I went up and asked if they would sell me the couch I wanted “out-the-door” for the price that was listed.

I can understand them not being able to budge on the price, but once again, the salesman (a different one this time) came back and said “He said he won’t come down on the price at all.” There was no explanation, and the manager did not introduce himself.

Little do they know that I would have purchased the couch at the price they were asking for if a reasonable amount of customer service or professionalism were displayed. I also would have purchased a mattress, box spring, and frame at the store if I had a good experience with the couch.

I had to ask who the owner of the store is on my way out. His name is Jesse. I would be happy to go into specific detail with the owner on specific best practices that should be put into practice at this location. I do not believe the store will sustain in the long run if it continues to operate in this way.

I chose not to purchase the sofa at Bill Brothers even though I thought it was a fair price and a good deal, because I would rather give my money to a local place that displays respect and appreciation for...

While I was pleased with the furniture selection, the delivery experience was a disaster. The first delivery driver outright refused to bring the furniture inside or remove the old pieces, despite these services being prepaid. Instead of doing his job, he became unprofessional, took my new furniture back to the store, and forced the owner to scramble for a new delivery solution.

The second delivery team was outstanding—fast, polite, and professional. However, in speaking with them, I learned that the first driver is known for causing problems and having a bad attitude, yet the owner still keeps him employed. Allowing an employee to repeatedly get away with this behavior is a direct reflection of the business itself. If the owner won’t hold his staff accountable, how can customers trust them to deliver on their promises?

To make matters worse, the owner himself was dismissive and more interested in shutting me up than addressing the situation. This tells me he sides with his incompetent employee rather than his paying customers. If he truly cared about customer service, he would have handled this differently.

That said, I want to sincerely thank the owner's daughter. She was patient, understanding, and actually listened—something her father clearly struggles with. She took the time to hear my concerns and relay them properly, proving she has more professionalism than the person in charge.

While the furniture eventually arrived, the company did nothing to compensate for the wasted day. The initial snow delay was understandable, but the fact that it took all day due to their poor staffing choices ruined my plans. As someone with disabilities and serious health issues, their complete lack of consideration was frustrating.

I appreciate the effort of the two delivery workers who got the job done correctly, but potential customers should be warned: the products may be great, but the management, delivery process, and customer service leave a lot...

When arriving at Bills Brother's no one greeted us. Not too big of deal however, just something we noticed. When we went to purchase the furniture we were told it would be BRAND NEW. We received two pieces that were brand new however, when the truck company brought in the last piece we could tell it wasn't packaged the same so we asked. He explained that it was a model couch and this happens more than people think. This was a surprise considering we told we are buying BRAND NEW couches. We called the store and spoke with the guy who sold us the couches and he stated "They were only on the floor for 5 days" that is not the point. We bought brand new - we want brand new. He also told us a new shipment was coming in on Tuesday so he would give us a new one but we need to keep the used one in nice condition. We understand that however, don't require us to do something for your mistake. Service like that is what will drive customers away. The price was reasonable, couches were comfy, however, something like that will not bring our business back. We would pay more for something than have to deal with a business lying to us. I only gave this company 2 stars due to the fact that the price was reasonable and the couches were comfy otherwise, I would have given you no stars for the simple fact that we feel like you were trying to "pull a fast one" on us....