Carolina Vacuums & More — Attraction in Charlotte

This was a horrible experience. They did a lot of blame shifting, passing off their responsibility, and were very untimely or considerate. I called ahead to see if they worked on Dysons and they said they did. I brought it in and they said it would be fixed in a few days. Over 3 WEEKS later I called back bc I was having a hard time borrowing friend's vacuums for such a long period of time. They said Dyson is always slow getting them parts and I could buy the part somewhere and bring it to them if I wanted. I shouldn't have to be looking around for parts, and the cost was to be included in my repair. After 4 weeks I called again, this time getting frustrated. They said the part was on the way and it would be fixed by early next week. I got a call from the store the next day saying I have left my vacuum there too long and they were trying to ask what I planned to do. I told them they had just told me they would have it fixed in a few days bc we were waiting on a part. I called in the middle of the next week and they said it was delayed. Again. A few days is now over a month. I was angry. I explained it all and they nonchalantly said that they had a loaner vacuum I could use! Why wasn't I offered that weeks ago?! Another several days later my vacuum was ready. They had told me at drop off that they charge $30 to diagnose the vacuum and that that money can go towards a repair. When I got there, they said that because he misdiagnosed it at first, he needed to charge me more. I told him that was not what I was told, the misdiagnosis should his loss not mine, and I shouldn't be charged, especially after their lack of communication and lack of timeliness. He reluctantly withdrew the charge. Now that I am home, I see where someone that was inexperienced with Dysons (even though their signs says they service them) tried pliers on the connector from the tube to the pull out post. This not only bent and damaged it, it broke it completely off so now my vacuum is worthless until I....take it back in. Not there. I just wanted to share bc I would have like...

I would not recommend this place at all

I have a Hoover carpet cleaner that was making a horrible noise. I called Hoover customer support and they gave me Oreck Vacuums phone number to take my vacuum for repair and to check if the warranty was still active. So I get to the store (may 21st), and I was told that it would probably take 2 weeks before my carper cleaner is ready , it didn’t seem that bad , they said they needed time to check the warranty and order the parts.

3 weeks go by (june 11th) and no phone call or nothing. I called and I was told that they had ordered the pieces for repair and that they would call me as soon as it was ready.

Almost another 3 weeks go by(June 28th ) and no phone call, nothing. They tell me that they just got the vacuum motor,” the mail just dropped the package a few minutes ago”” I’ll have one of our techs install and it should be ready by tomorrow (June 29th ), I told them that I was not going to pick it up until the weekend, but I was glad it was almost ready.

Saturday came (July 2nd), I called before I headed over there since it’s like 25 minutes away, just to make sure it was ready, maybe they were still working on it. I get a “tech” on the phone and he explains that they sent the wrong motor but that that wasn’t the problem, that they could still use that motor anyways since it was the same size and everything. The problem now is that " I just opened the carpet cleaner and everything looks rusty, motor, screws, pipes. Everything is rusty.” Why didn’t you open the carpet cleaner since the beginning, on the first few days? Why did you wait a month and a half .? So you mean you ordered a Motor for my Carper cleaner without first opening it to make sure what the problem was? Why did you assume it was the motor to begging with? Did you go by the noise it was making?

I wasted over a month and a half waiting for my machine to be fix and they didn’t even open it until the last day. But they did order a motor. Ok

ohhh. and to repair everything they want $244.00 .

I can go get a new one...

I dropped my Dyson Vacuum cleaner on 2/9 to have it serviced. I was told by Pam that it would be diagnosed and ready the following Saturday at the latest 2/17. I returned on 2/17 to pick up the cleaner and it had not even been looked at? I was told by Pam that she and the tech had been sick which was odd to use as an excuse but I asked when would it be done. She stated couple of days so 2/19 sounded fair. I called on 2/19 and the Tech answered he told me a part needed to be ordered and Pam was suppose to call me a week ago. I asked him how he was feeling and he stated he had not been sick. I am a Regional Manager and deal with employees and clients daily so the “lying” was a real trigger for me. I told him to have her call me so we can discuss the situation. Pam called the next day and proceeded to be defensive and escalating in her tone. I stoped her at that point and asked for the Owner to call me and ended the call. She calls back 10 minutes later pleading how she can fix the situation. I told her you tell me how to fix it I am the customer. She said she would not charge for the part and it would be ready tomorrow. I told her it was not about the money it was about the respect and subversive nature of the transaction. The Tech was very professional maybe he should do both jobs. The Tech did a great job but your customer service representative at least for this customer will preclude me from ever doing business here again....