Elements Massage — Attraction in Charlotte

As far as my massage therapist goes I give them alone 5 stars...he's wonderful, loves what he does and its shows. My 3 star is for the staff responsible for the logistics of everything. I needed to suspend my membership for 3 months. When I called to do this I had an appt scheduled for May and June and asked to cancel them both due to them being during my suspension. I was told that I still has 1 prepaid massage left that could be used when I returned. With that information being said to me, I told the receptionist over the phone that I'll keep May's appt and cancel June's. Before I got off the phone with her, I reviewed what was said to me (as I always do) to confirm that I still had a prepaid massage and it was verbally confirmed. I went in for my appt yesterday (it was great!) However upon my coming in I did notice the lady at the front desk was a bit short with me as she escorted me to the treatment room. Not rude, just short. It was after my appointment when I went to checkout that I was told my massage was in fact "not" prepaid and that I owed payment for the appointment. I reviewed with them what I was verbally told, and the response I got was just a nonchalant "We're only going to charge you the regular discounted price" and jargon. Unfortunately I had no leg to stand on as the document showing my suspension of the membership does not support what I was told verbally, but trust and believe I know what I was told or else I wouldn't have been there for that appointment. Also when I asked if they had documented who I spoke to, I was told "No we don't keep that information"...well, you probably should. I looked up my suspension info and of course whoever I spoke to sloppily wrote some initials so no clue who it was. I paid and tipped of course, but it's the principle. I know what I was told and I have a feeling it was known before I was walked to that treatment room that I was going to need to pay for that appointment. Why would I have been there for a non-prepaid appointment being a member??? It left a less than pleasant taste in my mouth, so when I got home, I called and canceled my membership. When I was sent the cancelation confirmation there was nothing written under the reason (LOL, of course there wouldn't be!). I would rather give my business to a place with a bit more integrity and ability to be more transparent. Very unfortunate a short-term suspension had to turn into a permanent cancelation, but I just didn't care for the way the situation was conducted in a very cold, unengaging manner. Take care Elements, it was nice...

I went in for a mother/daughter massage as a christmas present for my mom, but afterwards we both described a very different experience. I havent yet been to a spa location where they didn't have a standard massage, where things arguably could go badly.

My mom came out feeling relaxed and well worked, even though they never used the oil she selected.

I walked out hunched over and in pain, feeling uneven. I work 11 hour shifts on my feet behind a bar each weekend, and I was really looking forward to a nice massage on my lower back and feet, however my masseuse never really worked my lower back and was uneven when she worked my feet. She did however pay a lot of attention to my shoulders, which she seemed to grind into. I've had plenty of deep tissue massages before but this one really didnt feel right. I can also confirm this 24 hours later as I'm still in pain. My masseuse Alex was very kind, I loved her energy, and I appreciated how she answered all my questions. And perhaps this massage could've worked well on a different client, but what she did to one side of me she didnt do to the other side. Especially with my hands and feet. Also the grinding into my shoulders was more painful than it...

I am not trying to be a Karen, but want to help others avoid my experience.

This review is not for a massage but the redemption process of an online gift card purchase. The gift card was purchased for me by a friend which is appears to be processed not by Elements but a 3rd party named MyHownd. Email Instructions were sent to the purchaser to redeem the GC…option 1- download app, get code. Despite using the email that was used to purchase the GC, this attempt was unsuccessful. Option 2- use code….hmmm…no code in the email with purchase confirmation.

The phone number for the south park location within the confirmation email was incorrect.

I looked up Elements SP on google and called to get assistance. They have nothing on file in my name or under the person who made the purchase. I was advised to call Hownd support 877.394.2410. Left a voicemail. Eventually spoke with a rep who was able to locate my codes and indicated that he would report the glitch to their engineering team.

This whole process took ~ 2 hours of my time over two days between calling the person who gifted the gift cards, elements, and...