J&Y ​​Computers — Attraction in Charlotte

I brought my laptop here to repair the charging port. A piece broke off and the warranty does not cover ports. My laptop was charging just fine until the piece broke. Basically, my only problem was that I couldn’t put a charger into the port. My laptop was working just fine until the battery finally was drained. He asked for 128$ upfront. He seemed confident he could fix it so I paid him. I called a few days later to check on it and he said that after replacing the port, it still would not charge.He said it would be too expensive to fix. He sells used laptops and said he could show me one. When I went in I asked if he thought my warranty would cover what was wrong. He said that they (HP) would just give me a new one. When I got home I noticed that the new port was not there. . He charged me 128$ and gave me my computer back the way it was when I brought it to him. I brought it back in and asked for my money back since he didn’t fix it. He refused to give me my money back because he had to buy the part. But he had kept the part for himself! He ended up agreeing to putting the new port back in. But he would not give me any money back. He did a poor job putting it back together. I think he was the one who damaged it. The system board had to be replaced. He is a scammer....

I have no idea how they get 5 stars. Wanted John to order a brand new keyboard. I wanted to make a relationship with a computer repair shop so I have someone reliable for future repairs. I tried following up for weeks and they were irresponsive. Finally after almost 2 months, I get a call to come pick up the keyboard after being ignored. Went to pick it up and it did not look new at all. He claimed it was new but why would it not be sealed and boxed up? Why take it out of the packaging if it was new? Has a smudge on the mouse. Lost $100 for nothing. I wish I could get a refund but he refused.

Edit: Owner responded. I asked a few days after asking John to order, if I could get a refund and not pick it up, he always said he needs to ask his boss. I asked for a refund maybe about 3 times before I attempted to pick it up. More importantly, I wanted to develop a trustworthy relationship with someone for future computer repairs. I have a lot of laptops that need work on them but the negative experience here will make me go elsewhere for work I...

I had vertical blue lines on my 27" late 2009 iMac, attempted to reflow the graphic card myself but broke something else in the process because the screen just went black. For 6 months, I searched for answers online but couldn't find anything. Contacted Apple Authorized Service Provider but they couldn't help because it's an obsolete product. I was about to surrender in defeat and splurge for a new iMac when I try to find Apple service on Google as my last resort. I contacted a few shops with detailed background story and one of them even quoted me $500 to fix the screen. Then I found J&Y COMPUTERS with good reviews. I contacted GIAN and he's very nice that he's willing to pick my computer up at my house to run some diagnostic on it because it's too heavy for me to lug it to his shop. He found the problem, fixed it, taught me a few tricks, dropped it off my house, and charged me 1/3 of what I was quoted from the other shop.

I can't thank you enough.You've just found yourself a lifelong customer. I will be recommending anyone I know to...